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Walt Massey Chevrolet GMC Lucedale - Service Center

Lucedale, MS

4.7
353 Reviews

353 Reviews of Walt Massey Chevrolet GMC Lucedale - Service Center

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June 12, 2025

Excellent service department making me use at least fifteen words to gonto.the next page. More

by lzant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re glad to hear you had an excellent experience with our service department! Your feedback means a lot, and we appreciate you taking the time to share it—even with the word count challenge!

June 12, 2025

Everyone I encountered in the service department was helpful and actually listened to my concerns about my vehicle, then followed up with resolutions. Great experience! More

by EBAINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenda Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

That’s exactly the kind of experience we strive to provide! It’s great to hear our team listened to your concerns and followed through with solutions. We appreciate your feedback and look forward to helping again in the future!

June 12, 2025

Kendra was efficient and very helpful. Always available for my questions and would call back if needed. More

by dtrusler66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenda Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re so glad to hear Kendra took great care of you! Her efficiency and dedication to communication really make a difference. We’ll be sure to pass along your kind words to her!

June 12, 2025

I took my truck in for an airbag recall. I had a good experience with all involved. Thanks. More

by Tgilbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenda Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

Glad to hear everything went smoothly with your airbag recall! We appreciate you trusting us with your vehicle and are happy you had a good experience with the team.

June 12, 2025

Make you believe in stuff that’s not true they try to sugar coat it when you call them out on stuff More

by Meme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robbie Lebert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Mannon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Phillip Pogue
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

Thank you for sharing your experience. We’re sorry to hear it didn’t meet your expectations. Our General Manager, Phillip Pogue, would like the opportunity to speak with you directly and help address your concerns. Please don’t hesitate to reach out.

June 09, 2025

I like coming to Walt the people there are very nice and very helpful and I will keep coming back to them More

by HONDOSARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenda Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re grateful for your loyalty and kind words! It’s always a pleasure to have you, and we’re glad our team continues to provide the helpful, friendly service you deserve.

June 09, 2025

AC went out on Friday. They got us in the next day and solved the issue with great service and Outstanding customer service! More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re so glad we could get you taken care of quickly! Our team works hard to provide outstanding service, and it means a lot to hear your feedback.

June 02, 2025

Great to work with. Was outside instead of inside and the lady at the counter at the drop off came out to me outside to let me know my car was done with the paperwork an More

by courtneemwaltman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenda Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

Glad to hear you had a smooth experience! Our team aims to make things as convenient as possible, and it’s great to know the extra effort was noticed. Thanks for sharing your feedback!

June 02, 2025

The girls in the service dept are awesome very professional. Would recommend your services to friends More

by reddscreek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenda Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

Really appreciate your recommendation! It’s great to hear our team made a positive impression. We’re always here to help and look forward to seeing you again.

May 30, 2025

The dealership is the best from sales to service. We are always treated like family. More

by cccc_hilbun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Lebert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenda Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Crew
May 30, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

That means the world to us—thank you! We’re honored to have earned your trust and are grateful to be part of your automotive journey. You’ll always be part of the family here!

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