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Walt Massey Chevrolet GMC Lucedale - Service Center

Lucedale, MS

4.7
408 Reviews
Call Service Center (601) 947-3001

408 Reviews of Walt Massey Chevrolet GMC Lucedale - Service Center

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September 04, 2025

I get a Military discount it shows on the bill but they charge me the regular price More

by mary123
Recommend Dealer
Yes
Employees Worked With
Savannah Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Savannah Vasquez
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Sep 04, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

Sorry for the confusion with your military discount—that’s not the experience we want. We’ll review your repair order and make sure the discount is correctly applied, issuing a refund if needed. Please contact our service manager, Robbie Lebert, at 601-495-1996, or share your RO number and best contact so we can make this right right away.

September 02, 2025

Very professional and up front about wait times. The staff is always friendly. Highly recommend. More

by Allenbrunson8989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenda Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Latisha Goff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savannah Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We appreciate your recommendation! It’s great to know our team’s professionalism and friendly approach made your visit a positive one.

August 31, 2025

Test drove 3 used trucks and 2 had issues. Drove 1 home 100 miles to find it was 1 gallon short of coolant. They need to do a better job of checking vehicles before they put them on the lot fo More

by Brett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shemuel McCraney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Mannon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip Pogue
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Sep 01, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re sorry to hear about the issues you encountered during your visit. Vehicles should always be thoroughly checked before they’re placed on the lot, and we appreciate you giving us the chance to make it right. We’ll also review the concerns about phone communication so it’s easier to reach us in the future.

August 28, 2025

We have purchased our last 7 to 8 vehicles from Walt Massey and we have always had a great service experience from them. More

by bjadkison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

That kind of loyalty means the world to us! We’re grateful for your continued trust and so glad to hear our service team has consistently taken great care of you. Enjoy your vehicles, and we look forward to the next one with you!

August 26, 2025

Great Great Great Great Great Great Great customer service from the service department, thanks Jessica More

by ezejr71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

Jessica will be so glad to hear this! We’re thrilled you had such a great experience with our service team.

August 19, 2025

Very helpful. My experience with Walt Massey Chevrolet has always been timely as well as prompt and efficient. I am happy and eager to recommend Walt Massey Chevro More

by dm.applewhite
Recommend Dealer
Yes
Employees Worked With
Kenda Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenda Henderson
Report | Print
Aug 21, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re delighted to know your experiences have consistently been timely, prompt, and efficient. Thank you for your recommendation—it means a lot to our team!

August 18, 2025

Very friendly and professional Willing to help in any way Answering any questions I have More

by Michael.m.mcgraw55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re glad to hear our team was friendly, professional, and ready to help with all your questions. That’s the kind of experience we strive to provide every time!

August 15, 2025

Fantastic service! Quick and easy! Friendly staff Experienced mechanics and superior customer service by all involved More

by jackielowery7
Recommend Dealer
Yes
Employees Worked With
Savannah Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Savannah Vasquez
Report | Print
Aug 18, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re thrilled to hear everything was quick, easy, and handled with great care! Thank you for recognizing our staff and mechanics—we appreciate your kind words.

August 14, 2025

great communication and service . Quickly let me know when my car went back and when they were finished . Also help me to use my reward points to pay for the oil change More

by Shay.howell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey McCardle
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Parnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenda Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re glad you had such a smooth experience and that our team was able to keep you updated while helping you use your reward points. Thanks for sharing your feedback!

August 08, 2025

Great She was really sweet and helpful She was very resourceful and kind spirited Outstanding More

by elliott_capasso247
Recommend Dealer
Yes
Employees Worked With
Allison Scott, Allison Scott
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Aug 08, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

So glad to hear you had such a positive experience! We’re thrilled she was able to assist you with kindness and resourcefulness, and we’ll be sure to share your compliments with her.

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