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Walt Massey Chevrolet GMC Lucedale - Service Center

Lucedale, MS

4.7
389 Reviews
Call Service Center (601) 947-3001

389 Reviews of Walt Massey Chevrolet GMC Lucedale - Service Center

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July 31, 2025

Jessica runs a very professional and informative service department. I had questions and they were answered to my satisfaction. More

by sewinstead1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenda Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Scott
Report | Print
Jul 31, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re glad to hear Jessica and the team took great care of you! Providing clear, informative service is something we take pride in, and it’s great to know your questions were fully addressed.

July 30, 2025

Smooth transition and friendly people I got my truck repaired and professional done thanks To the team for their help More

by golemonn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Scott
Report | Print
Jul 31, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re glad to hear everything went smoothly and that you felt well taken care of by the team! It’s great to know your truck was repaired professionally—thanks for trusting us!

July 30, 2025

Very friendly staff, quality technicians, and just a very clean dealership with great people always willing to help! More

by sean.mcdonald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Scott
Report | Print
Jul 31, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We truly appreciate your kind words! It’s great to hear that our friendly staff, skilled technicians, and clean facility made a positive impression. We’re always here to help and look forward to seeing you again!

July 28, 2025

Always great service. Thanks. I wish y’all would get in some new trucks to trade. More

by coyote197229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Scott
Report | Print
Jul 30, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re grateful for your continued support and kind words! We hear you on the new truck inventory—our team is actively working to bring in more options and we’ll be ready when the right one comes in for you.

July 28, 2025

Did a very great job, plus the sales woman and finance woman were excellent 👏. FANTASTIC. More

by jgb92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shemuel McCraney
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Mannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenda Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayla Levins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Makailah Churchwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Scott
Report | Print
Jul 30, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re so glad to hear your truck-buying experience was smooth and convenient! Our team is always happy to go the extra mile—literally. Enjoy your new truck, and thank you for choosing us!

July 25, 2025

The dealership took care of my issue and has always in the past. Very friendly and courteous. Excellent customer service in the service department. I enjoy doing business with this business in Luceda More

by mcgarityr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenda Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Scott
Report | Print
Jul 28, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re so happy to hear the team in Lucedale continues to take great care of you! Friendly service and consistent support are what we strive for—thanks for being a loyal customer!

July 23, 2025

Did not get the service I paid for and was still charged full amount. Have tried calling to speak with a supervisor and left voice mails and I’m being ignored. Go to another dealer More

by James Tanner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenda Henderson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re very sorry to hear about this, James. That’s not the experience we want anyone to have. Please give our General Manager, Phillip Pogue, a call directly on his cell at 601-466-8474 so we can understand what happened and work toward making it right. Your feedback matters, and we appreciate the opportunity to address it.

July 22, 2025

Everything went good. Jessica is very polite and knowledgeable. She made the process go smoothly More

by jjcv12361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re glad everything went smoothly and that Jessica took great care of you! Her professionalism and knowledge make all the difference. Thanks for your kind words!

July 21, 2025

Issue resolved with schedule and timing Dealer making things right. No issue with service manager. More

by p_turek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re sorry to hear about the delay during your scheduled appointment—that’s not the efficient service we aim to provide. We understand the value of your time and appreciate you bringing this to our attention. If you’d be willing to speak further about your experience, please contact our GM Phillip Pogue on his cell, at 601-620-0266. We would appreciate the opportunity to make things right.

July 21, 2025

Had to wait for four hours for a oil change ,tire rotation and two batteries replaced that’s unacceptable. Used there texted messaging and there email to get a update on the progress of service but n More

by thomas.turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenda Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re very sorry for the long wait and lack of communication during your visit—that’s not the level of service we expect for our customers. Your time and trust are important to us, and we appreciate you sharing this feedback. Please reach out directly to our General Manager, Phillip Pogue, at 601-620-0266 so we can address your concerns and work toward making this right.

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