Walter's Audi

Excelent Service I took my vehicle in for service appointment with Stacy. She was busy but the team didn't make me wait, Alex started the intake process and when Sta I took my vehicle in for service appointment with Stacy. She was busy but the team didn't make me wait, Alex started the intake process and when Stacy was free she finished my intake. I was able to receive a service loaner and this made the process that much easier. When my car was completed the process was as painless as it could be. Returned the rental, explained the work completed and on the road quickly and efficiently. I would highly recommend Walters Audi to anyone! More

I appreciate the business with them My experience with Syed Ali was awsome he is very nice gentleman, he did his best to give me the best deal ever. I appreciate my business with him. My experience with Syed Ali was awsome he is very nice gentleman, he did his best to give me the best deal ever. I appreciate my business with him. More

Great Alex Ortiz did a great job educating me and getting my car diagnosed and repaired as quick as possible. They also provided me with a loaner. Thank y Alex Ortiz did a great job educating me and getting my car diagnosed and repaired as quick as possible. They also provided me with a loaner. Thank you! More

Alex is the bomb! It is always a pleasure working with Alex. He always has a smile on his face, is very polite, and his customer service skills exceed those of anyone I It is always a pleasure working with Alex. He always has a smile on his face, is very polite, and his customer service skills exceed those of anyone I have worked with in the auto industry. I always feel well-take care of when I visit the Audi dealership in Riverside. I hope to get a GREAT deal on another Audi so I won’t have to go to another service department. Thanks More

Stress Free Experience Syed Ali made our car buying experience stress free. We were looking for a used Q5 but came home with a brand new 2018 model. He was able to help us w Syed Ali made our car buying experience stress free. We were looking for a used Q5 but came home with a brand new 2018 model. He was able to help us with our budget and worked above and beyond to make it happen for us. Thank you for the really smooth transaction. Highly recommended! More

New lease Everyone involved were very professional. Very attentive and helpful. Isaac Ordinola was especially patience with me and all my questions. Would recom Everyone involved were very professional. Very attentive and helpful. Isaac Ordinola was especially patience with me and all my questions. Would recommend this dealership for sure. More

No pressure Even though it was further than I would normally travel from my house, every mile was worth it working with Walters Audi. Syed our sales associate was Even though it was further than I would normally travel from my house, every mile was worth it working with Walters Audi. Syed our sales associate was very gracious, and extremely professional throughout the car buying experience. Everyone on the staff from reception to finance was pleasant and kind. More

Always a luxury experience My sales associate David is genuine and kind. Stacey in service understands her clients needs and wants. I'm so happy I've met the two associates fr My sales associate David is genuine and kind. Stacey in service understands her clients needs and wants. I'm so happy I've met the two associates from Audi. It makes me love my audi car even more. In always visit both associates when I'm in the area. More

Amazing Car Buying Experience with Hector Lopez! Immediately greeted by Hector Lopez at the door. Very professional and respectful. Great customer service from start to finish. He was very knowledgea Immediately greeted by Hector Lopez at the door. Very professional and respectful. Great customer service from start to finish. He was very knowledgeable and answered every question I had. He just made everything so much easier and faster. Thanks to him I got a great deal on my car and I couldn't be happier. I am definitely coming back here for my next Audi and I recommend it to everyone. I just wanna give a big thank you to Walter's Audi and in particular to Hector Lopez. More

Terrible Customer Service After Purchase BEWARE BUYING FROM WALTERS AUDI... I'm disappointed that It's come to me writing this review. I've given Walters Audi ample times to rectify the iss BEWARE BUYING FROM WALTERS AUDI... I'm disappointed that It's come to me writing this review. I've given Walters Audi ample times to rectify the issues, and feel completely taken advantage of. On August 25th, 2017, my husband and I purchased a brand new 2018 Audi Q5––on the way home from the lot a service light came on. Our brand new car has been in the service department with numerous malfunctions more days then in our possession. Steering wheel malfunction, rear hatch sensor not working, navigation screen black/frozen, garage door sensor not working, trim piece fell off twice, the list goes on and on... The car was in the service department for SIX days straight, and after only having it back one day, another malfunction––back in the shop for SEVEN more days. Our sales rep was Isaac Ordinola; we bought the car without questioning the price or even seeing the actual car. We trusted he knew exactly what we wanted after we went over the specifications numerous times. He could not find us a white car with all the options we were looking for "in all of California". We ended up with another color but he failed to say it was a lower model with less options. Not only did we receive a defective car, but it was not even the one we thought we were purchasing. We immediately started calling and emailing Isaac Ordinola, the general manager Jon Kienle, Dan, etc... and have received NO RETURN CALLS NOR EMAILS. As of today September 21, 2017 we have no answers... To add insult to injury we do not even have the spare key, which they have promised to on six separate occasions to "overnight immediately". We felt it was only fair to replace the car, but quite honestly it has been such a headache and I'm not sure I even want an Audi anymore. More