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Walter’s Mercedes-Benz Sprinter of Riverside

Riverside, CA

Overview
Reviews
4.9
191 Reviews
Call Dealership (951) 441-6281
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7979 Auto Dr

Riverside, CA

92504

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Showing 191 reviews

November 12, 2023

Very easy to schedule an appointment. Always do the work on time and safety inspection a plus. Also the van wash. Excellent service adviser (Adam Garcia). More

by lwpgoalie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Report | Print
Nov 13, 2023 -

Walter’s Mercedes-Benz Sprinter of Riverside responded

Thank you so much for leaving Adam this marvelous review! We are pleased to hear that Adam consistently takes great care of you and your automotive needs. We hope to see you again when the time comes for your next service. Be sure to follow us on Facebook and Instagram for specials and updates.

Helpful
November 07, 2023

They have Great service great people very professional and friendly I visited them three times already and had always great service More

by JoseZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garcia, Brennan Ruiz
Report | Print
Nov 08, 2023 -

Walter’s Mercedes-Benz Sprinter of Riverside responded

Jose, Providing quality and efficient service is so important to us here at Walter's Mercedes-Benz Sprinter of Riverside and we are glad that our teams efforts could meet your satisfaction! We are delighted to know that everyone was professional and friendly. We are honored by your repeat business with us. We look forward to continue serving you and your future automotive needs for many years to come. Be sure to follow us on Facebook and Instagram for specials and updates.

Helpful
November 02, 2023

Great customer service by Brennan Ruiz, went out his way to have my car serviced same day and quickly. No charge multi point inspection and car wash were excellent and unexpected bonus. More

by hdoan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brennan Ruiz
Report | Print
Nov 03, 2023 -

Walter’s Mercedes-Benz Sprinter of Riverside responded

Hdoan, We are grateful for you leaving Brennan this amazing review! We are glad to hear that Brennan took excellent care of you and could get your automotive needs taken care of quickly and efficiently. We are pleased to know that you were happy with the car wash that was excellent and unexpected. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates.

Helpful
November 02, 2023

Customer service was excellent. David was able to find the vans we needed and get the financing we needed as well. More

by scott S
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaid Barragan, David Alcantar
Report | Print
Nov 03, 2023 -

Walter’s Mercedes-Benz Sprinter of Riverside responded

Scott, We greatly appreciate you for leaving David this stunning review! We are honored to have had the opportunity to work with you and we are glad that David could provide you with top notch service that you so much deserve. We are delighted to know that he made your car buying experience here at Walter's Mercedes-Benz Sprinter of Riverside excellent. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates.

Helpful
October 25, 2023

Great service by Adam Garcia. Easy to get quotes and schedule service for our Sprinter vans. Turnaround time is quick. More

by TR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Report | Print
Oct 26, 2023 -

Walter’s Mercedes-Benz Sprinter of Riverside responded

Thank you for leaving us this positive review! Providing a smooth, 5-star experience is always our goal, and we are glad that Adam's efforts could meet your satisfaction. It is our pleasure to serve you and your Mercedes-Benz Sprinter needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Be sure to follow us on Facebook and Instagram for specials and updates.

Helpful
October 23, 2023

I don't see how the Mercedes Benz of North gave authorization for this dealership to sell their automobiles. Sales staff are not trained well, and also their sales managers. I have been buying Merc More

by sam19
Recommend Dealer
No
Employees Worked With
Daniel
Report | Print
Oct 25, 2023 -

Walter’s Mercedes-Benz Sprinter of Riverside responded

Hi, Thank you for the good feedback here. I’d love to lean more about what happened and see what I can do to make this right. Would you please give me a call? Erwin Artacho General Manager Walter’s Mercedes-Benz of Riverside (951) 441-6182

Oct 25, 2023 -

sam19 responded

I called Erwin Artacho the General Manager and he took time to listen to my experience and my comments for the betterment of the dealership and his gesture was a big plus which means welcoming me back to revisit this auto dealer in the future to purchase a vehicle.

Helpful
October 19, 2023

My experience with this dealership ship was excellent. Adam Garcia made everything very simple expedient and over all pleasantl; keep up the good work. More

by comix626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Report | Print
Oct 20, 2023 -

Walter’s Mercedes-Benz Sprinter of Riverside responded

Comix, Thank you so much for sharing the excellent experience you had here at Walter's Mercedes-Benz Sprinter of Riverside with Adam! We are glad to hear that Adam took great care of you and could provide you with thorough and efficient service. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates.

Helpful
October 18, 2023

They did a very nice job working on our sprinter. Would use this dealership again More

by qualitycoachwork
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brennan Ruiz
Report | Print
Oct 19, 2023 -

Walter’s Mercedes-Benz Sprinter of Riverside responded

We greatly appreciate you for leaving us this 5-star review! We are pleased to know our team did a nice job working on your sprinter. We look forward to continue serving you and your future automotive needs for many years to come. Be sure to follow us on Facebook and Instagram for specials and updates.

Helpful
October 03, 2023

Very friendly staff and nice space with plenty of inventory to choose between makes and models of vehicles More

by marcuserollins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gordon Lai, Toni Hajj
Report | Print
Oct 04, 2023 -

Walter’s Mercedes-Benz Sprinter of Riverside responded

Marcuserollins, We are grateful for you leaving us this 5 star review! We are honored to have had the opportunity to work with you and we are glad that our team could provide you with excellent service. We are happy to know that everyone was friendly and you had a lot of options to choose from when car buying here at Walter's Mercedes-Benz Sprinter of Riverside. We look forward to the opportunity to work with you again in the future. Congrats on your new vehicle- behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates.

Helpful
October 02, 2023

Very professional, and attentive members who were able to help find the perfect vehicle for me More

by margarita
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gordon Lai
Report | Print
Oct 02, 2023 -

Walter’s Mercedes-Benz Sprinter of Riverside responded

Thank you so much for leaving us this excellent review! We are honored to have had the opportunity to work with you and we are glad that our team could provide you with top notch service. We are pleased to hear that they did whatever they could to find you the perfect vehicle that fit your needs. We look forward to the opportunity to work with you again. Congratulations on your new vehicle- behalf of the entire Walter's Mercedes-Benz Sprinter of Riverside team! Be sure to follow us on Facebook and Instagram for specials and updates.

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