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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,415 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,415 reviews

May 30, 2021

We always have our Mercedes serviced at Walter’s which is where we originally bought it from. They always provide excellent service and their crew is always friendly and answer all our questions in the most More

by Carlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jun 02, 2021 -

Walter's Mercedes-Benz of Riverside responded

Carlos, Thank you so much for your excellent review! It is our pleasure to serve you, and we are pleased that we could consistently provide you with the quality service that you so much deserve! Your safety and satisfaction are of the utmost importance to us, and we will certainly provide you with nothing less than the same 5-star service in your visits to come! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

May 30, 2021

As a first time car owner I’m very apprehensive where I take my car to get serviced. Anyway, I took my car to Walters and had a great experienced. I was helped by Joseph who was very friendly and answered More

by Gabber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Walter's Mercedes-Benz of Riverside responded

Gabby, Thank you so much for your positive review and recommendation! We are so glad that we had the opportunity to work with you and make your service experience as seamless as possible! Joseph will be honored to know how greatly you valued his assistance. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

May 29, 2021

I had honestly lost hope in Mercedez because of previous bad sales experience at a different Mercedes dealership. I decided to give it another shot at a different dealership. As soon as I walked in I was we More

by Jorge A
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Wagner
Jun 02, 2021 -

Walter's Mercedes-Benz of Riverside responded

Jorge We are overjoyed that your vehicle search led you to our dealership, and we are thrilled that Andrew could provide you with the top-quality experience that you so much deserve! We couldn't be more pleased to hear of your satisfaction, and we wish you the warmest congratulations on your new Mercedes-Benz! Please drive safely, and do not hesitate to let us know how Andrew and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

May 29, 2021

Thank you Mr. Austin Schneider for arranging to have my car checked and out of the shop in less time than expected. I appreciate your professional, friendly and welcoming attitude. More

by Jesusgirl
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jun 02, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Austin this 5-star review! We are pleased that he could get you and your automotive needs efficiently taken care of! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how Austin and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

Jun 02, 2021 -

Jesusgirl responded

Thank you Mr. Fitzpatrick for your thoughtful email. I hope you are having a relaxing evening. Gratefully yours, Sandra Brito

May 29, 2021

Thank you Austin for personable, professional, friendly and efficient service. I appreciate that you were able to arrange to have my car diagnosed, serviced and back on the road promptly. Thank you for y More

by Jesusgirl
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jun 02, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Austin this positive review! We are so glad that he could be of assistance to you. We wish you safe travels. Please do not hesitate to give us a call if there is ever anything more that he or the team may help you with! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

May 29, 2021

I would like to thank JR Rodriguez for his exceptional service and always being reliable when my car needs maintenance. I am unable to maintain my car’s cleanliness as I work a busy schedule and have heal More

by tyrone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Walter's Mercedes-Benz of Riverside responded

Tyrone, Thank you for leaving JR this wonderful review! We are pleased that he could consistently put you at ease and ensure that your automotive concerns are thoroughly resolved. He will be honored to hear of your very kind words. We wish you the best and the safest of travels until we meet again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

May 29, 2021

We are so lucky to have found Walter's and our Service Advisor, Alex Ramirez. The staff are professional and friendly. Alex has gone above and beyond to answer questions and provide quality customer ser More

by jancielee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Concierge
Jun 02, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive review! We are so appreciative of your business, and we are pleased that Alex and the team could provide you with the quality service that you so much deserve! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how Alex and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

May 29, 2021

I Just wanted to take a minute to thank Alex Ramirez for all his help. I am always at ease when I drop off my car for any work that is needed. The service is excellent and I highly recommend him 100%. More

by JILL5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your excellent review and recommendation! We are pleased that Alex could consistently be of remarkable assistance to you! He will be delighted to hear of your very kind words. Please drive safely, and do not hesitate to let us know how he and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

May 27, 2021

Great fast and friendly service was able to get me a loaner car same day got car done in a good convenient time and even gave me a little discount 😀 More

by Deannalwaddell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
May 28, 2021 -

Walter's Mercedes-Benz of Riverside responded

Deanna, Thank you so much for your 5-star review! We always strive to ensure that our guests' experiences are as seamless as possible, and we are overjoyed that our efforts met your satisfaction. Offering top-notch service and deals is always our goal, and we will certainly provide you with nothing less in the future! We wish you the safest of travels until we meet again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

May 27, 2021

Even though I have a choice of what dealership to take my car to I always go to Walter’s. All the employees there are great. Cody Burt was the technician who took care of my car. My car was missing and I w More

by castlpoa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
May 28, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your amazing review! It is an honor to have your confidence and loyalty, and we are pleased that Cody could be of remarkable assistance to you throughout your recent visit. Your satisfaction means so much to us. Please drive safely, and do not hesitate to let us know how Cody and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

May 28, 2021 -

castlpoa responded

Happy to tell my story

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