Walter's Mercedes-Benz of Riverside

Outstanding Customer Service My experience was absolutly outstanding & that's an understatement. I was greeted with a warming welcome, I wasn't pressured or rushed to buy anything My experience was absolutly outstanding & that's an understatement. I was greeted with a warming welcome, I wasn't pressured or rushed to buy anything & I had a great dealer to answer all of my questions every step of the way! 5 stars! More

Great customer service I had the best customer service on the day I took my car to be serviced to the Walter's Mercedes dealer all the staff were wonderful and courteous bu I had the best customer service on the day I took my car to be serviced to the Walter's Mercedes dealer all the staff were wonderful and courteous but specifically David Green the one that took care of our service was very customer service oriented and very thoughtful and explaining the process was able to respond and follow up quickly I also was able to reach him but anytime I need it and update my car was in good hands and I really appreciate it and I'll wait to David Green Mays Kakish E350 Mercedes More

20,000 mile service I went in for my 20,000 mile/2 year service. the experience was very pleasant and easy. David Greene checked me in, answered all my questions, got m I went in for my 20,000 mile/2 year service. the experience was very pleasant and easy. David Greene checked me in, answered all my questions, got me set up with a loaner and had the "tire man" give me an estimate on a new set of tires. My car was serviced, outfitted with a set of rear tires and David kept me appraised of all that was going on. Ever since buying my car from your salesman, Rick Akigbe, every experience from buying my car, getting it washed and now serviced has always been a pleasurable and professional experience. I would highly recommend the Walter's dealership to anyone. More

Purchased C300 Had great service from Art when buying my C300. I do not have a lot of free time because I have a toddler and newborn, so I was able to talk to Art ov Had great service from Art when buying my C300. I do not have a lot of free time because I have a toddler and newborn, so I was able to talk to Art over the phone about the car I wanted and he had all my paperwork ready to go when I got there! He made the whole process very easy! He also gave me a good deal on my car! I would definitely recommend Art if you are going to Walters! More

Friendly Customer Service Cody had great customer service. He kept me up to date with how my car was coming along and explained everything about the work being done to my car. Cody had great customer service. He kept me up to date with how my car was coming along and explained everything about the work being done to my car. He was very professional and helpful. More

Purchased a new Mercedes GLE I was at Walters Auto Group this past Sunday and had a fantastic experience. I was in the market for a GLE and had been looking at vehicles throu I was at Walters Auto Group this past Sunday and had a fantastic experience. I was in the market for a GLE and had been looking at vehicles through Truecar and came across a good deal at Walters. I was contacted quickly by Mr Arthur Miranda following up to see when I would like to see the car. My schedule is dynamic and I live a little over an hour away from the dealer. Mr. Miranda was patient with my needing to reschedule appointments and answered all my questions about the car prior to my appointment. When I arrived at the dealer on a Sunday, Art was ready and waiting with the car out front and ready to drive at our appointment time. Art was extremely hospitable and made me and my family feel welcome. There was no pressure to buy and I felt very comfortable dealing with Art. All price agreements were met, and the sales manager worked with Art on my trade in to get the most value possible. Overall a very positive car buying experience, I would absolutely return to Walter's the next time I'm in the market for a car. Super happy with my new Mercedes and everyone at Walter's automotive. More

Easy, worry-free experience LOVE Walter's! It's my 3rd car purchase from this dealership. I love the ability to call ahead and KNOW the car I intend to buy is being prepared for LOVE Walter's! It's my 3rd car purchase from this dealership. I love the ability to call ahead and KNOW the car I intend to buy is being prepared for me before I arrive. The process was easy and pleasant. Matt was helpful and made the process easy. He followed up to make sure all the correct pieces were in order. Thanks, Matt! More

Awesome Service This was the first time dealing with Walter's Mercedes and I sure was impressed with the level of service provided by Aaron Jensen. He was transparent This was the first time dealing with Walter's Mercedes and I sure was impressed with the level of service provided by Aaron Jensen. He was transparent through the whole process, answered all of my questions and was very knowledgeable about the car and its features. Loving my new C300 Sport - Thanks again Aaron Jensen More

Great Experience! I first came to Walter's trying to resolve the 2nd set of keys to the RV that were not programed. Even though I purchased the RV elsewhere, they took I first came to Walter's trying to resolve the 2nd set of keys to the RV that were not programed. Even though I purchased the RV elsewhere, they took care of the problem and then showed me a barely used Smartcar that I could tow behind the RV. It only had 6,200 miles and still smelled like a new car. I bought the Smartcar and have come back to Walter's ever since. They are professional, courteous, always check if there is a recall and get me in and out in a reasonable time. I drive the RV in towing the car and get both their annual check ups at the same time. The facility is clean, including the restrooms. I enjoy the muffins, cookies and water that are always available. At the end of the service appointment both my vehicles are returned in a well running condition and everything the service tech told me it would cost is the cost or slightly lower when I go to pay the bill. My most recent appointment was handled by David Greene. He did a great job. Got all my questions answered, handled the paperwork and got both vehicles (RV towing a Smartcar) serviced promptly. Job well done! More

Awesome Servuce David has been a wonderful service advisor. Very connecting and seeks to provide outstanding customer service. He is timely and reachable while waitin David has been a wonderful service advisor. Very connecting and seeks to provide outstanding customer service. He is timely and reachable while waiting for feedback on my car. More