Walter's Mercedes-Benz of Riverside

PURCHASE OF 2015 ML 350 My wife and I purchase a new vehicle once a decade on average. Needless to say, we don't visit car dealerships very often. We were looking for a luxur My wife and I purchase a new vehicle once a decade on average. Needless to say, we don't visit car dealerships very often. We were looking for a luxury SUV and had researched multiple brands, including the 2015 Mercedes ML 350. We visited Walters Mercedes in Riverside to window shop and ultimately test drive several Mercedes. Our sales rep was Bob Murray. We found Bob to be extremely pleasant, patient and knowledgeable. We did not buy a Mercedes that day as we told Bob we were shopping around. Bob was supportive of our process and IMG_9286.pngencouraged us to shop and compare. Two weeks later we returned to Walters Mercedes and met with Bob again. We had done our homework and were now ready to test drive several SUV's again. After 2 hours and walking around looking at the extensive inventory of SUV's, we chose a 2015 ML 350. Bob made the negotiations extremely easy and we got a good deal. The entire experience with Walters and Bob were extremely pleasant. We would definitely buy another vehicle from Bob and Walters Mercedes. More

Great Experience My husband and I recently purchased a car and had an awesome experience. The team of three that we worked with were unbelievably helpful, fun and resp My husband and I recently purchased a car and had an awesome experience. The team of three that we worked with were unbelievably helpful, fun and respectful. We felt like we were their one and only customer. Great service and friendships were made. More

Routine Maintenance and Repairs You Can Trust Mark Interlicchia and his service technicians provide exceptional service on our S430 every time we bring it in. Repairs are done right the first tim Mark Interlicchia and his service technicians provide exceptional service on our S430 every time we bring it in. Repairs are done right the first time so we don't have to waste time making unnecessary return trips. They provide outstanding professional, courteous and friendly service on every visit. It is very reassuring to have a maintenance team you can trust. Thanks Mark! More

They Are The Best Bob Murray was one of the best sales person that I've encountered in along time my wife was very at ease with him also, Jason put the finishing touch Bob Murray was one of the best sales person that I've encountered in along time my wife was very at ease with him also, Jason put the finishing touch on everything and explained every well both were very professional. Can not wait to buy another car from them!!!!! More

Rewarding Experience I want to personally thank Duc for making my visit an enjoyable one. This was my second Mercedes-Benz purchase and Walters Automotive far exceeded my I want to personally thank Duc for making my visit an enjoyable one. This was my second Mercedes-Benz purchase and Walters Automotive far exceeded my expectations. Duc was as kind in person to me as he was on the telephone. He welcomed me and made me feel very comfortable. No pressure, but he wanted to make sure I left a happy customer. Thank you Duc & Walters MB, please keep doing business in a friendly professional way. I will definitely return on my next purchase & will be referring anyone who is looking to purchase a MB. "AG" More

Great deal on the exact car I wanted! I knew I wanted a 2014 SLK 350 in black with the Sahara beige leather and the multimedia package. I had been shopping for about a month and had not b I knew I wanted a 2014 SLK 350 in black with the Sahara beige leather and the multimedia package. I had been shopping for about a month and had not been able to find the exact match. Jeremy Poulsen was able to locate one for me in 5 minutes! Thank you Jeremy, I love my car! More

Outstanding Customer Service-Mark Interlicchia Since purchasing my dream car in February 2014, Mark Interlicchia has been my service advisor. I have never been treated better! Mark goes above and Since purchasing my dream car in February 2014, Mark Interlicchia has been my service advisor. I have never been treated better! Mark goes above and beyond what is expected of him each and every time I have been in for either a wash or service! He is kind, professional and sincere. I trust Mark and I know that he will take care of my car giving me the best possible service. Recently I had questions regarding service paperwork. Mark researched the problem and immediately took care of the problem. He personally called me to follow up and let me know that the problem had been resolved. I am so appreciative of the time and diligence that Mark takes to make sure his clients get the best possible service! Thank you Mark for all that you do! Thank You Walter's for outstanding quality and service! I couldn't be happier!! More

Great service with a personal touch from start to end. I went to get my car service and 2 back tires changed. I had two other appointments that morning so I was on a tight schedule. W from start to end. I went to get my car service and 2 back tires changed. I had two other appointments that morning so I was on a tight schedule. When I got to Walter's dealership , I was quickly greeted by the service attendant who got me a service advisor within a few minutes. My service advisor, Brandon Monaco, was very helpful and gets the job done with a personal touch. He's attentive, knowledgeable , and easy to work with. He got me my shuttle to the mall while I wait for my car; called me of the status of my car then had someone come pick me up after everything was done. He made it easy and convenient for me to get me car service there. It was a superb service...Keep up the good work!! More

The Best Mercedes Benz Dealer !! Jeremy went above and beyond giving me the best experience when purchasing my new Mercedes, I would highly recommend this dealership and if you work w Jeremy went above and beyond giving me the best experience when purchasing my new Mercedes, I would highly recommend this dealership and if you work with Jeremy it's an added bonus! More

I was elated with the service at Walters I had an appointment and met Alex for the first time. His greeting was very professional and after a bit of conversation and review of my vehicle's se I had an appointment and met Alex for the first time. His greeting was very professional and after a bit of conversation and review of my vehicle's service record he recommended the type of service for me. He was able to have my vehicle ready in a timely manner with me paying my bill at his desk rather than heading over to another desk to pay. He explained the completed service in detail. Thanks Alex for an easy and convenient service experience............ More