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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
3,022 Reviews

3,022 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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June 30, 2021

Everything was all good. Excellent customer service, kept informed of when services on car would be done and if their were any problems. Alex was a excrllent service advisor.. More

by ecchipper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to share this wonderful review! Providing top-quality service is so important to us, and we are delighted to hear that Alex provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and we hope to see you again when the time comes for your next service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

June 30, 2021

The service at Walters Mercedes dealership was exceptional as it had great customer service and great prices. More

by renehernandez464
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Walter's Mercedes-Benz of Riverside responded

Rene, We are so glad that our team could be of assistance to you, and we greatly appreciate you taking the time to share this wonderful review! We are thrilled that the quality of our service met your satisfaction, and we will certainly continue to provide you with nothing less than the 5-star experience that you deserve in the future. Please drive safely, and do not hesitate to give us a call if there is ever anything more our team may assist you with. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

June 30, 2021

Alex and Brandon were amazing in assisting me with my Mercedes. Both service advisors went above and beyond to make sure I received the service I needed. I will always come back to Walters to service. More

by Gwaggin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Monaco
Jul 01, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to share this excellent review! Providing top-quality service is so important to us, and we are glad to hear that Alex and Brandon met your satisfaction. They will be honored to hear that you greatly appreciated their service, and we hope to continue to serve you and your automotive needs for many years to come. Safe travels! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

June 30, 2021

Always a great experience. I highly recommend this dealership if you are looking to purchase a Mercedes. More

by Wilson56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Jul 01, 2021 -

Walter's Mercedes-Benz of Riverside responded

Wilson, Thank you so much for your positive review and recommendation! We are delighted to hear that our team continues to provide you with the top-notch experience that you so much deserve. Please drive safely, and do not hesitate to give us a call if we may ever be of further assistance to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

June 30, 2021

great customer service they get your car in and out and the mechanics are awesome they know what they are doing there is no other place i will take my car in for service and Austin is the best More

by ty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jun 30, 2021 -

ty responded

the best customer service hands down

Jul 01, 2021 -

Walter's Mercedes-Benz of Riverside responded

Ty, Thank you for taking the time to share this excellent review! It is an honor to have your confidence and loyalty, and we are thrilled to hear that Austin continues to provide you with nothing less than the top-notch service that you so much deserve. We wish you the safest of travels, and we hope to continue to serve you and your automotive needs for many years to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

June 29, 2021

The service department at Walter's is great. We especially appreciate the professionalism and courtesy of Alex Ramirez, our Service Advisor. More

by jancielee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your excellent review! Offering thorough and efficient services is so important to us, and we are glad to hear that Alex provided you with top-notch service and made your visit an all-around success. On behalf of Alex and the entire team- we wish you the safest of travels. We hope to continue to serve you and your automotive needs for many years to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

June 29, 2021

David Greene provides the best service can be expected from anyone in the service dept at Walters Riverside MBZ. I know when I take my car there he will assist me with all of my needs with courtesy, compe More

by Deon1854
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Jun 30, 2021 -

Walter's Mercedes-Benz of Riverside responded

Dean, Thank you for your wonderful review! It is an honor to have your confidence and loyalty, and we are thrilled to hear that David continues to provide you with the top-quality service that you deserve. We are so glad to continuously meet your satisfaction. We hope to continue to serve you and your automotive needs for many years to come. Safe travels! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

June 29, 2021

Alex Ramirez of Walter's MB Riverside CA, has gone over and above what is expected in order to provide special service accommodation for me given my disability. I sincerely appreciate the special attentio More

by rjarrettc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly, Edwin
Jun 30, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive review! Your safety and satisfaction are our utmost priorities, and we are so glad that Alex and the rest of the team provided you with the top-notch service that you so much deserve. It is our pleasure to provide you with a smooth experience and get your automotive needs efficiently taken care of. Alex will be delighted to hear how greatly you value his service. Please do not hesitate to give us a call if we may ever be of further assistance to you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

Jun 30, 2021 -

rjarrettc responded

Walter's Mercedes-Riverside CA is #1 everywhere...Alex Ramirez provides outstanding service to make sure special needs clients are given the attention and accommodation required resulting in overall customer satisfaction and confidence that their vehicle will maintain the reliability so important to them...Kudos!

June 29, 2021

Alex was professional and courteous. He kept me informed regarding my service and communication was done appropriately without feeling overwhelmed. More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Walter's Mercedes-Benz of Riverside responded

Brian, Thank you for your positive review! Your safety and satisfaction are the utmost important to us, and we are delighted to hear that Alex could put you and at ease get your automotive needs swiftly resolved. It is our pleasure to serve you in any way possible. Please drive safely, and do not hesitate to give us a call if we may ever be of service to you again in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

June 29, 2021

Walters Mercedes-Benz Riverside is phenomenal. They are prompt, timely and the service maintenance on your vehicles is excellent and completed as promised. My service advisor Alex Ramirez is high quality c More

by Evanstracy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to share this wonderful review! We are so glad that Alex provided you with nothing less than the A+ service that you deserve and got your automotive needs efficiently taken care of. Providing top-quality service is so important to us, and we are certain that Alex will continue to offer you nothing less in the future. He will be honored to hear how deeply you value his efforts. We hope to serve you again when the time comes for your next service. Safe travels! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

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