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Walter's Mercedes-Benz of Riverside - Service Center
Riverside, CA
3,007 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,007 Reviews of Walter's Mercedes-Benz of Riverside - Service Center
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June 23, 2021
Cody Burt was our advisor and did a great job explaining the service needed and figuring out what was wrong with our car’s engine light. He kept us in constant contact and updated us as the repairs were bei the service needed and figuring out what was wrong with our car’s engine light. He kept us in constant contact and updated us as the repairs were being completed. I also appreciate the Lyft transportation to and from the dealership which was completely complimentary. More
by Scott Wilson
Employees Worked With
Cody Burt
June 23, 2021
We usually take our vehicles to another Mercedes Benz dealership service center, but our usual place was behind on appointments and unable to get us completed in time to leave for a long-planned road tri dealership service center, but our usual place was behind on appointments and unable to get us completed in time to leave for a long-planned road trip. So we called Walter's Mercedes-Benz of Riverside to see what they could do. They were understanding of our situation and scheduled us as an “Express Service”. Joseph Loera was our service rep and was PHENOMENAL. He kept me updated throughout the service, our vehicle was ready when he said it would be and he was super friendly on top of it all. Our first time using Walter’s MB was an exceptional experience. More
by RPC
Employees Worked With
June 17, 2021
Walter’s Mercedes service advisor David Greene was Awesome!!! David wrote down and addressed the issues I had with the vehicle and kept me informed by sending a real-time video feed of the service bei Awesome!!! David wrote down and addressed the issues I had with the vehicle and kept me informed by sending a real-time video feed of the service being performed. David then had my vehicle washed and brought all paperwork and my keys to me as I sat in the waiting area. David provided the best customer service I have ever experienced from a dealership. I will certainly only ask for him as my designated service advisor in the future. More
by Dan P.
Employees Worked With
David Greene
June 17, 2021
Thanks Cody Burt! You make me your number one priority when dealing with my specific issues . Thanks for your knowledge and great attitude . It does not go unnoticed . Walters by far has succeeded in hiri when dealing with my specific issues . Thanks for your knowledge and great attitude . It does not go unnoticed . Walters by far has succeeded in hiring a great service dept . More
by Teesisk
June 14, 2021
i have bought many cars from walter’s since the 1990’s. the interaction is always outstanding. the sales team is proactive and non pressuring. the service department is at the top of their game and p the interaction is always outstanding. the sales team is proactive and non pressuring. the service department is at the top of their game and provides excellent results. i would not buy a mercedes from anywhere else. thank you More
by doc lally
Employees Worked With
Other Employees :
David Greene, Austin Schneider, Bryan Fitzpatrick
June 11, 2021
Fast paced, Friendly and Gets the job done he also kept me updated about the status without me having to call first will definitely be back thanks Joseph . me updated about the status without me having to call first will definitely be back thanks Joseph . More
by shannel
June 11, 2021
Alex is always very accommodating and listens to my concerns regarding my car addressing them without question. I only take my car to Walters Mercedes Benz for service. concerns regarding my car addressing them without question. I only take my car to Walters Mercedes Benz for service. More
by Chmax1
June 09, 2021
David Greene is the only reason we visit the dealer just the service department. we appreciate his work ethic, professionalism, honesty, and caring for customers. the service department. we appreciate his work ethic, professionalism, honesty, and caring for customers. More
by Firouzeh.G
Employees Worked With
David Greene
