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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,999 Reviews

2,999 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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May 31, 2021

Austin Schneider helped me understand my repair and answered any of my questions with pleasure. Great company with people who care about their product! Awesome! More

by Mer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jun 02, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Austin this 5-star review! We are pleased that he could be of assistance to you and ensure that your concerns were thoroughly resolved. Your safety and satisfaction are of the utmost importance to us. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

May 31, 2021

I have always brought my car to this dealership and will never go anywhere else. My husband and I always feel so welcomed as soon as we enter the doors. More

by lisa_love
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Walter's Mercedes-Benz of Riverside responded

Lisa, Thank you so much for your wonderful review! We are honored to have your confidence and loyalty, and we are pleased that we could consistently provide you with the quality assistance that you so much deserve! It is our pleasure to serve you, and we will certainly provide you and your vehicle with nothing less than our best care in the years to come! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

May 31, 2021

Walters knows 5 star service. I’m always treated so kind and with honesty. They make sure to keep my vehicle in shape and it’s always clean when I get it back. More

by Barcenas1992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your excellent review! Offering 5-star service is so important to us, and we are overjoyed that our efforts met your satisfaction. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how our team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

May 31, 2021

Brought in my car for a quick service and everything was in order and had all my questions answered on the spot! Great job to Joseph who helped me out and made sure I was good to go! More

by D4NIEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Walter's Mercedes-Benz of Riverside responded

Daniel, Thank you for taking the time to share this 5-star review! We are pleased that Joseph could get you and your automotive needs efficiently taken care of! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

May 30, 2021

We always have our Mercedes serviced at Walter’s which is where we originally bought it from. They always provide excellent service and their crew is always friendly and answer all our questions in the most More

by Carlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jun 02, 2021 -

Walter's Mercedes-Benz of Riverside responded

Carlos, Thank you so much for your excellent review! It is our pleasure to serve you, and we are pleased that we could consistently provide you with the quality service that you so much deserve! Your safety and satisfaction are of the utmost importance to us, and we will certainly provide you with nothing less than the same 5-star service in your visits to come! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

May 30, 2021

As a first time car owner I’m very apprehensive where I take my car to get serviced. Anyway, I took my car to Walters and had a great experienced. I was helped by Joseph who was very friendly and answered More

by Gabber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Walter's Mercedes-Benz of Riverside responded

Gabby, Thank you so much for your positive review and recommendation! We are so glad that we had the opportunity to work with you and make your service experience as seamless as possible! Joseph will be honored to know how greatly you valued his assistance. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

May 29, 2021

Thank you Mr. Austin Schneider for arranging to have my car checked and out of the shop in less time than expected. I appreciate your professional, friendly and welcoming attitude. More

by Jesusgirl
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jun 02, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Austin this 5-star review! We are pleased that he could get you and your automotive needs efficiently taken care of! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how Austin and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

Jun 02, 2021 -

Jesusgirl responded

Thank you Mr. Fitzpatrick for your thoughtful email. I hope you are having a relaxing evening. Gratefully yours, Sandra Brito

May 29, 2021

Thank you Austin for personable, professional, friendly and efficient service. I appreciate that you were able to arrange to have my car diagnosed, serviced and back on the road promptly. Thank you for y More

by Jesusgirl
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jun 02, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Austin this positive review! We are so glad that he could be of assistance to you. We wish you safe travels. Please do not hesitate to give us a call if there is ever anything more that he or the team may help you with! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

May 29, 2021

I would like to thank JR Rodriguez for his exceptional service and always being reliable when my car needs maintenance. I am unable to maintain my car’s cleanliness as I work a busy schedule and have heal More

by tyrone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Walter's Mercedes-Benz of Riverside responded

Tyrone, Thank you for leaving JR this wonderful review! We are pleased that he could consistently put you at ease and ensure that your automotive concerns are thoroughly resolved. He will be honored to hear of your very kind words. We wish you the best and the safest of travels until we meet again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

May 29, 2021

We are so lucky to have found Walter's and our Service Advisor, Alex Ramirez. The staff are professional and friendly. Alex has gone above and beyond to answer questions and provide quality customer ser More

by jancielee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Concierge
Jun 02, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive review! We are so appreciative of your business, and we are pleased that Alex and the team could provide you with the quality service that you so much deserve! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how Alex and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

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