Walter's Mercedes-Benz of Riverside - Service Center

Alex Ramirez was very professional and efficient. He was able to help me with my needs. I then spoke to Justin in the Finance department and he was so informative and genuine. I lastly I spoke to Renne, he able to help me with my needs. I then spoke to Justin in the Finance department and he was so informative and genuine. I lastly I spoke to Renne, he was amazing, and patient. I am truly very, very impressed with all of the staff. Wonderful customer service and absolutely no pressure. More

Walters Mercedes Benz in Riverside is the best place to get any services done at. I had the best experience during an emergency situation. JR Rodriguez from service department was so kind and most importa get any services done at. I had the best experience during an emergency situation. JR Rodriguez from service department was so kind and most important very informative and detailed about my vehicle. During repair J.R kept me updated on what was being done Absolutely best customer service. More

Hi I brought my car in for the recall on the air bag.As Hi I brought my car in for the recall on the air bag. As usual Austin Schneider provided me excellent service. I did have some concerns but it was Hi I brought my car in for the recall on the air bag. As usual Austin Schneider provided me excellent service. I did have some concerns but it was Tyler the manager also who stepped in to provide clarity and more than anything he listened. For that, I am very appreciative of. Thank you !! Leslie W More

I wanted to take a second to compliment Austin Schneider for his personal attention while I was at the dealership. He was professional and attentive to my needs. I will request him by name any time I'm at t for his personal attention while I was at the dealership. He was professional and attentive to my needs. I will request him by name any time I'm at the dealership for any work needed on my vehicle. Just an all round pleasant experience. More

I have had my cars serviced at Walter's since 1980. J R Rodriguez is my service technician and is honest, competent, and reliable. He reviews my vehicle's history, advises what is needed on this visit and Rodriguez is my service technician and is honest, competent, and reliable. He reviews my vehicle's history, advises what is needed on this visit and what can be delayed until the next. He arranges for a courtesy vehicle and updates me on the progress of my vehicle. I would not consider another place servicing my Mercedes. More

Adam Garcia our service consultant always takes excellent care of us. He is very professional and makes sure all of our service needs are handled. He set up a loaner car and had us in and out very quick. He care of us. He is very professional and makes sure all of our service needs are handled. He set up a loaner car and had us in and out very quick. He is a great asset to your company. Thank you once again for the wonderful service experience! More

Alex Ramirez was very polite and professional and kept us updated on our vehicle. Would highly recommend Alex to serve you. Enjoyed the coffee bar while we waited. updated on our vehicle. Would highly recommend Alex to serve you. Enjoyed the coffee bar while we waited. More

It's comforting to work with an experienced service rep who knows the intricacies and idiosyncrasies of my vehicle and that the service department is clean and organized. who knows the intricacies and idiosyncrasies of my vehicle and that the service department is clean and organized. More

Austin Schneider is an efficient and knowledgeable service representative. The service experience at Walter's isn't inexpensive, but it is expert and quite fast. service representative. The service experience at Walter's isn't inexpensive, but it is expert and quite fast. More

David Greene is a great and pleasant Rep. to work with. David had my car washed ready for my arrival. MB has a great service dept team! David had my car washed ready for my arrival. MB has a great service dept team! More