Filomena Powers

My first very pleasant encounter was with my service advisor Joe Loera who gave outstanding service in my opinion over and above my expectations to accommodate me in my time of need and all with a smile advisor Joe Loera who gave outstanding service in my opinion over and above my expectations to accommodate me in my time of need and all with a smile. The next person was my sales consultant Illy Aabid, I was very impressed with how she conducted my Car buying experience from the start to the finish, she made herself always available and also made me feel as family. I need to say my finance consultant James "Andy" Towns whom made me feel at ease during the document signing process, I returned from out of state in order to experience such fine service. I came in to service my Car and ended up returning to purchase a vehicle. More

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I am an employee here and just wanted to show my appreciation for all they have done to go out of their ways above and beyond. appreciation for all they have done to go out of their ways above and beyond. More

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I came to shop around to compare the price but Armindo change my plan! He is very professional and respectful! Felomina is awesome!!! She is a good listener and compassionate. change my plan! He is very professional and respectful! Felomina is awesome!!! She is a good listener and compassionate. More

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Thank you Filomena Powers for the great customer service and ease of purchasing my vehicle! and ease of purchasing my vehicle! More

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It’s been great dealing with Filomena. Knowledgeable and very attentive. Always gets back to you in a prompt manner. Knowledgeable and very attentive. Always gets back to you in a prompt manner. More

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I am ordering my next 2024 C300 with Pinnacle/Driver Assistance. I currently have a 2017 C300 with all of the Technical options. I wanted to see all of the new changes and how they work. Christian has Assistance. I currently have a 2017 C300 with all of the Technical options. I wanted to see all of the new changes and how they work. Christian has a wealth of knowledge regarding all of the new features. Being a retired System Engineer, it's nice to learn from someone that really knows the Technical features of my next car. After reviewing all of the new options, I was happy to place a custom order on my next C300. The order process was pleasant and I am happy to wait for my new C300 to arrive as I wanted to get the car with exactly the correct features. More

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Was a great experience, came out with my new car very happy. I have been dealing with them for over 25 years and as usual I am happy happy. I have been dealing with them for over 25 years and as usual I am happy More

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Fraudulent. They lied and conned me and kept my money. The manager and GM should be in jail. They lied and conned me and kept my money. The manager and GM should be in jail. More

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I had a terrible experience with Walter's Mercedes-Benz of Riverside, particularly with their salesman, Gio Salinas. He was dishonest and misled me into buying a car that did not have the features he claim of Riverside, particularly with their salesman, Gio Salinas. He was dishonest and misled me into buying a car that did not have the features he claimed it had. Despite asking him multiple times if the car had adaptive cruise control and lane assist, he insisted that it did. In addition, he made me feel rushed and pressured to make a decision and sign for the car that day. The contract I signed also stated I would be receiving a car with the features mentioned above. When I later found out that the car did not have these features, Gio was unhelpful, dismissive and even insinuated it was my fault because I chose a car that was missing those features. Unfortunately, this was not the end of my troubles with Walter's Mercedes-Benz of Riverside. After purchasing the car, the said they could make me a copy of the contract so they would overnight deliver it to me the next day. I was not comfortable leaving the dealership without those papers but they reassured me I would have it the next day. The next day turned into a weeklong back and forth and I had to repeatedly call the dealership to obtain the signed paperwork, which they were reluctant to give me. To make matters worse, when I went to the dealership to resolve the issue, I had to wait for 2 hours to speak with the General Manager and only ended up speaking with a sales manager, Filomena Powers. While Filomena was helpful in resolving the issue by offering that I pay the difference in MSRP for a car that did have the features I wanted or give me a full refund, it took an extra 2 weeks to receive my refund check when I was told I would receive it upon returning the car. Overall, Walter's Mercedes-Benz of Riverside was the worst experience I’ve ever had buying a car. They seems to engage in con-man/bait-and-switch tactics and their salesman, Gio Salinas, cannot be trusted. In hindsight, I believe that they were withholding documentation because it stated that my car had features that it did not, further confirming that this dealership engages in deceptive practices. I would not recommend this dealership to anyone, and if you are in the market for a new Mercedes-Benz, steer clear of Walter's Mercedes-Benz of Riverside and Gio Salinas in particular. More

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I have been buying from this dealership since the 90’s. Eddy Elsayed is an exceptional salesperson. My third car from him. Liliana Duran was extremely professional and proactive. And dealing with Justin Eddy Elsayed is an exceptional salesperson. My third car from him. Liliana Duran was extremely professional and proactive. And dealing with Justin Campbell in finance was smooth and fast. Filomena Powers went out of her way to make me feel welcome. Austin Schneider took the time to explain a small issue about my trade-in which i appreciated. Great dealership. I will be back More

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