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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
3,018 Reviews

3,018 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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September 12, 2020

Friendly, responsive, no hesitation to fix my car under warranty. They also completed the brake fluid flush for less than original estimate. Alex was attentive and saw to my needs. More

by Jimb500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Walter's Mercedes-Benz of Riverside responded

Jim, Thank you so much for your 5-star review! We are pleased to hear that Alex took great care of you and your automotive needs throughout your visit! We appreciate your business and look forward to working with you again the next time your vehicle is ready for service! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

September 11, 2020

Always when I have brought my car in for service, the communication has been great, The last time we were in I miss placed my phone and went to extreme length to assist me with locating my phone. The pho More

by Pheagles17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Monaco, David Greene, Cody Burt, Rene Orellana, Shane Boyd
Sep 14, 2020 -

Walter's Mercedes-Benz of Riverside responded

Hi! Thank you so much for the nice review! Did you mean to give us the one star? If not, do you mind updating it? Tyler Usary Service Manager

September 11, 2020

Going in to see what needs to be done/ serviced Is always tough but JR made it seamless! He did a great job looping me in and making it fast and convenient More

by erickasoto18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Walter's Mercedes-Benz of Riverside responded

Ericka, Thank you so much for your positive review! We are pleased that JR could get you and your vehicular needs seamlessly taken care of. Your safety and satisfaction are of the utmost importance to us, and we will be awaiting an opportunity to serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

September 11, 2020

Very professional . You get well taken care of . They make you feel like more than family and I’m very pleased with Walters Mercedes Benz every time I go there . Thank you Cody and Eddie for your awesome More

by Imer.wilson213
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Burt
Sep 14, 2020 -

Walter's Mercedes-Benz of Riverside responded

Imer, Thank you so much for your kind recommendation! It is our pleasure to serve you, and we are overjoyed that we could consistently make you feel like the valued customer that you are! Your safety and satisfaction are of the utmost importance to us, and we look forward to continuing to provide you with the same quality service in the years to come! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

Sep 26, 2020 -

Imer.wilson213 responded

You’re welcome 😊 and will do👍🏼

September 11, 2020

Alex Ramirez is great. He is always very helpful with the service. I had a few questions. He always takes the time to explain. Thanks. More

by gloria griffis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Walter's Mercedes-Benz of Riverside responded

Gloria, Thank you so much for your positive review! We are happy to hear that Alex always takes great care of you and provides you with the quality service that you so much deserve. It is our pleasure to assist you. Please do not hesitate to let us know how he and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

September 11, 2020

My experience has always been good.The people are My experience has always been good. The people are courteous and friendly. They have done good work on my car and I have had only one problem with my More

by margarettwhite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt, Adam Garcia
Sep 14, 2020 -

Walter's Mercedes-Benz of Riverside responded

Margarett, Thank you so much for your excellent review. We are pleased that we could consistently get you and your concerns thoroughly taken care of. It is our pleasure to serve you. Please do not hesitate to let us know how we may be of further assistance to you in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

September 11, 2020

Austin Schneider was an amazing rep . Thanks Austin Austin Schneider was an amazing rep . Thanks Austin Schneider . Service was good Prices were clear They did their job right Always go for Au More

by johnksoliman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Sep 14, 2020 -

Walter's Mercedes-Benz of Riverside responded

John, Thank you for leaving Austin this excellent review! We are happy to hear that he took great care of you and ensured that your needs were thoroughly resolved. Offering 5-star service is always our goal, and we will certainly provide you with nothing less in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

September 03, 2020

when last time i visited the Riverside CA dealer, I recerived a greatest service from Austin Schneider during my tires change. hope will see him again when i am there. Thanks More

by Clement
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Sep 04, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for sharing this 5-star review! We are delighted to know that Austin took great care of you and your automotive needs throughout your recent visit! We wish you the safest of travels and look forward to working with you again the next time your vehicle is ready for service! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

September 03, 2020

Mr. Austin Schneider has been my Service Rep. since I bought my car. Austin consistently goes out of his way to provide exceptional customer service. For that I am very grateful. More

by Jesusgirl
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Sep 04, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Austin this excellent review! We are delighted to know that he always takes great care of you and provides you with the quality service that you so much deserve! We appreciate your business and look forward to continuing to provide you and your vehicle with our best care in the future! Please drive safely, and be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

September 02, 2020

Austin Schneider was very nice. My vehicle had stay in service for a few days so i was provided a LOANER. The issue was diagnosed and corrected. Thank you More

by cvf032103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Sep 02, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive review! We are delighted to know that Austin took great care of you and ensured that your experience went as seamlessly as possible. Offering top-quality service is so important to us, and we will be sure to provide you with nothing less in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

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