Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Walter's Mercedes-Benz of Riverside - Service Center
Riverside, CA
3,007 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
3,007 Reviews of Walter's Mercedes-Benz of Riverside - Service Center
Sort by
August 03, 2020
David Greene stepped up to the plate as the service advisor I originally had my appointment with hadn't arrived on site yet. He took care of me and of course my car..did a great job..kept me updated on advisor I originally had my appointment with hadn't arrived on site yet. He took care of me and of course my car..did a great job..kept me updated on additional services that needed to be addressed and had my car done and ready for pickup by 5pm...awesome job More
by mmeraz714
Employees Worked With
David Greene
August 01, 2020
Excellent customer service Thank you for your excellent service, it was fast . I really like how I get texts updates when my car is being serviced. Cody was very professional an Thank you for your excellent service, it was fast . I really like how I get texts updates when my car is being serviced. Cody was very professional and efficient. More
by notary_maria
July 31, 2020
Brandon Monaco was the absolute best. I am very grateful that he explained things thoroughly and listened to my questions and input. He was patient and understanding when I had to think over any decision th that he explained things thoroughly and listened to my questions and input. He was patient and understanding when I had to think over any decision that had to be made. I greatly appreciate all of his hard work and his great customer service. More
by Maribel S.
Employees Worked With
Brandon Monaco
July 31, 2020
Unfortunately this was my third time coming to get my car serviced for the same thing in the span of 10 months, but Brandon was so friendly and made sure to get everything taken care of, plus a small crack i serviced for the same thing in the span of 10 months, but Brandon was so friendly and made sure to get everything taken care of, plus a small crack in my windshield that he also took care of during the same appointment. I loved how accommodating he was. The only thing that was rough was when I got my car back, I was told it was cleaned/washed, but I had to get it redone because it didn’t look like it was cleaned at all besides the floor mats. They took care of it right away though and only had to wait an extra 20ish minutes. Overall, I’m glad Brandon serviced my car and would love to work with him again. More
by mjd914
Employees Worked With
Brandon Monaco
July 31, 2020
Maintenance service on my E350 MB As always, my experience at Walter's MB was pleasant, expedient, and totally satisfactory. I would never consider going anywhere else for service, a As always, my experience at Walter's MB was pleasant, expedient, and totally satisfactory. I would never consider going anywhere else for service, although there is a Mercedes dealer closer to where I live. More
by Gisi
Employees Worked With
Brandon Monaco
July 30, 2020
It’s great to know that there are still honest dealerships out there to make it their mission to ensure their customers are well taken care of. Great customer service! dealerships out there to make it their mission to ensure their customers are well taken care of. Great customer service! More
by LLincan
Employees Worked With
July 29, 2020
Austin consistently goes above & beyond to help save me time and makes my family feel valued. Truly the best associate we’ve dealt with at Mercedes in the past 25+ years. time and makes my family feel valued. Truly the best associate we’ve dealt with at Mercedes in the past 25+ years. More
by Chris G
Employees Worked With
Austin Schneider
July 28, 2020
I drive from Victorville to have both my Mercedes-Benz E250 & Sprinter Van serviced at Walter's Mercedes-Benz. A great dealership, highly recommend to anyone considering purchasing or serving their vehic E250 & Sprinter Van serviced at Walter's Mercedes-Benz. A great dealership, highly recommend to anyone considering purchasing or serving their vehicles. Adam Garcia is excellent at helping with all the vehicle maintenance and warranty needs. More
by TED
Employees Worked With
Adam Garcia
July 28, 2020
Austin Schneider is my Service Advisor and is the best in the industry. I have owned Mercedes Benz vehicles for over 35 years and have dealt with several Service Advisors. Austin is very courteous personabl the industry. I have owned Mercedes Benz vehicles for over 35 years and have dealt with several Service Advisors. Austin is very courteous personable knowledgeable and is always engaged in taking care of of my vehicles needs I would highly recommend Austin Schneider and Walters Mercedes Benz for all of your automotive needs More
by Frank S
Employees Worked With
Austin Schneider
July 28, 2020
My experience at Walter’s Mercedes was excellent! Alex Ramirez was extremely knowledgeable and certainly answered all my questions. He also went above and beyond to ensure my car was serviced properly. Al Ramirez was extremely knowledgeable and certainly answered all my questions. He also went above and beyond to ensure my car was serviced properly. All in all, I will continue to come to Walter’s for my future service needs! More
by Shayharr
Employees Worked With
Other Employees :
Dina Backer
