Walter's Mercedes-Benz of Riverside - Service Center

My newly C300 which I bought with only 3,700 miles had a strange chirping noise since purchase, was difficult to duplicate for the technician. It never makes a noise when you want to you! Even though I had strange chirping noise since purchase, was difficult to duplicate for the technician. It never makes a noise when you want to you! Even though I had videos, distance traveled and and time afterwards when the noise would begin. It was very frustrating but David Greene worked with the technicians, George Riddle and Sam Reed, to get the issue resolved. They did their due diligence which was not easy because they actually had to “babysit” the car up to an hour until the noise sounded. The 4th time I brought it in, Cody was very helpful and I spoke to Tyler Usary and the technician. I showed them the videos and the explanation of the noise hoping it would help resolve the issue and it was Finally duplicated and repaired, “Thank you George and Sam! I wasn’t the nicest person to work with the first two trips there but realized I just needed to keep taking it in, trust they would resolve the issue and I would bake goodies as a “Thank you” David always kept me updated on the progress and status. I really appreciated the detailed update on which parts were tested, ruled out, and finally the culprit! The estimate for parts ordered and pick up we’re exact. After I picked up my car, I had questions and he quickly responded and assisted me with an explanation of the issue and it was quickly taken care of. Thank you David! More

Service Austin Schneider was my service advisor. When there was a misunderstanding with the service of my vehicle, Austin and Mark the service manager Clearly Austin Schneider was my service advisor. When there was a misunderstanding with the service of my vehicle, Austin and Mark the service manager Clearly explained the misunderstanding and made the service pleasant. Thank you again Austin and Mark Interlicchia for always helping with my vehicle needs. More

My expectations from my first time visiting the Mercedes Benz dealer in the city of Riverside was amazed with the kindness of Jr. Rodriguez excellent service greatly recommend very professional Benz dealer in the city of Riverside was amazed with the kindness of Jr. Rodriguez excellent service greatly recommend very professional More

Excellent service I want to thank JR Rodriguez for his excellent service. He has always taken care of my car and is quick to accommodate me whenever I have an emergency I want to thank JR Rodriguez for his excellent service. He has always taken care of my car and is quick to accommodate me whenever I have an emergency. From a simple car wash to something more complex, he never fails to take me in. Over the years, I have built a great appreciation for him as a person because he treats me like family. Thank you, JR, you're the best! More

Alex Ramírez is the best, very knowledgeable and professional. Excellent and fast service. I highly recommend Walter’s Mercedes for all your car service needs. professional. Excellent and fast service. I highly recommend Walter’s Mercedes for all your car service needs. More

In review of my overall experience, I was highly satisfied with the service experience provided by Mr. J.r. Rodriguez. I would use Walter's dealership again & recommend to friends & family. Respe satisfied with the service experience provided by Mr. J.r. Rodriguez. I would use Walter's dealership again & recommend to friends & family. Respectfully, Ms. ARLANA HINES More

It’s always a welcoming and comfortable environment, service is always great and fast I would recommend riverside Mercedes anytime everyone is friendly and happy. service is always great and fast I would recommend riverside Mercedes anytime everyone is friendly and happy. More

Thank you for great customer service by your advisor Joe. With COVID19 I Felt very safe by all your employees I had a contacted with. With COVID19 I Felt very safe by all your employees I had a contacted with. More

Airbag After waiting for my airbag recall I was finally able to schedule to get it replaced. Joe was very informative and explained why it took a while for t After waiting for my airbag recall I was finally able to schedule to get it replaced. Joe was very informative and explained why it took a while for the airbags to be available. I feel safe knowing that the proper ones are installed. Thank you very much. More

I recently had my car serviced and was very happy with my experience Alex Ramirez was very professional and knowledgeable my car was finished on time and sparkly clean. Thank you Alex! experience Alex Ramirez was very professional and knowledgeable my car was finished on time and sparkly clean. Thank you Alex! More