Walter's Mercedes-Benz of Riverside - Service Center

Great service great help great place thank you David Greene for all your help. Would never take my car to any other Mercedes in Los angeles Greene for all your help. Would never take my car to any other Mercedes in Los angeles More

Exceptional Service Came in on a Saturday with an engine service light on, Cody looked at the car and noticed rodent damage to the engine wires, immediately recommended t Came in on a Saturday with an engine service light on, Cody looked at the car and noticed rodent damage to the engine wires, immediately recommended that I leave the car for a technician to evaluate the damage, was placed in a loaner immediately. Great follow up service and always kept in the loop on the status of the repairs. More

Thanks to Austin Schneider who helped me on more than one occasion with ease and solve all the questions I had or needed for my vehicle. I really appreciate his help with everything. occasion with ease and solve all the questions I had or needed for my vehicle. I really appreciate his help with everything. More

This was my first time with Joseph Loera. He was excellent in every aspect. He took the time to review my service history and go over what needs to be done this time and what to expect on the next excellent in every aspect. He took the time to review my service history and go over what needs to be done this time and what to expect on the next visit. The service time quoted was 3 hours and I was surprised when he came to get me 30 minutes early. He is a extremely pleasant, professional individual whom I will look forward to working with again. More

I always send my car to Walter’s. They carried out the service efficiently and perfect. Waiting area is clean and Nice, some treatments provided. service efficiently and perfect. Waiting area is clean and Nice, some treatments provided. More

I was in the market for a newer model, Smart ForTwo, and was enamored by the visual/specs of a 2016 Passion, at this location. After failing to secure financing (due to a poor credit score) at other locatio was enamored by the visual/specs of a 2016 Passion, at this location. After failing to secure financing (due to a poor credit score) at other locations, I figured another “hail mary” attempt wouldn’t hurt. I sent an email via CARS.com and within a few hours was contact by Mike Sales, a very sharp and astute sales manager via phone. Mike Sales was very optimistic about our interaction and made it clear that he could land me in the vehicle I requested. After completing the initial credit application, he directed me to John Shelley, a sales consultant, as a liaison to complete the deal. After communicating (call/text) back and forth (24hr period) I realized that this potential purchase could work in my favor, despite poor credit and inability to secure financing (at any rate) elsewhere. We determined that an on site appointment could prove beneficial for both parties. I took a leap of faith and caught an uber from downtown LA to Riverside the next day. John Shelley was initially scheduled to work that afternoon but came in at opening (9am) to ensure that my experience/purchase was up to par. John was as down to earth and charismatic as I envisioned. We discussed a scenario that would expedite the vehicle transaction and he worked quickly to assist me in making it a reality. In the midst of our interaction Mike Sales came over and explained the logistics and optics of a potential sale, which was more advantageous on my end, at an interest rate impossible to attain elsewhere with my credit score. John a few moments later introduced me to the vehicle in the listing. The Smart ForTwo Passion was in excellent condition with literally minimal signs of use. With barely 20k miles and a clean vehicle history it was a no brainer to move forward. The matte white finish and comfort within the interior finalized the deal in my head. Our test drive around the area allowed me to understand the sport and eco mode which enhance the driving experience, along with the various options included. I was then introduced to Andy Towns, an expert finance manager, who was helped me understand the sale documents and decipher language in my contract. Andy’s attention to detail and confidence made me much more comfortable signing. Andy gave me a breakdown of every major bulletin and explained how GAP insurance could positively work in my favor in case of a serious or debilitating incident. Within 15 minutes the signing of documents was complete. This is a family oriented company with no shady business practices and 5 star representation. They will advocate aggressively on your behalf with the bank if you have bad credit (like me) or recognize that the vehicle of your dreams is just out of reach. This is the best Mercades Benz dealership in all of Southern California. Trust me. More

David Greene, along with the rest of the staff are not only timely, kind, efficient in their work but also full of personality and life making the dealership a friendly, fun and safe place to visit! only timely, kind, efficient in their work but also full of personality and life making the dealership a friendly, fun and safe place to visit! More

Excellent customer service from the Walter”s Mercedes Benz crew specially JR Rodriguez, He’s very professional and kept me updated o the work progress of my car. Benz crew specially JR Rodriguez, He’s very professional and kept me updated o the work progress of my car. More

The service was excellent and they turned my bad day into a better day. They towed my car in, gave me a detailed list of the services I needed, took the time to answer all of my questions, and offered me a l a better day. They towed my car in, gave me a detailed list of the services I needed, took the time to answer all of my questions, and offered me a lift to where I needed to be. Not to mention that they washed my car as part of the service and provided some fruits, snacks and drinks (water and an assortment of coffee) to pass the time. I stayed there from morning to mid-afternoon so that food came in handy. The lounge area and bathroom were nice and clean so I felt comfortable sitting there watching tv to pass the time. All of the employees that I spoke to were all friendly and willing to help so I was pleasantly surprised. I don’t see that often. Luckily, they were having a slow Monday so I was able to get my car back that same day. It was a relief! More