Walter's Mercedes-Benz of Riverside - Service Center

I received GREAT service from Joesph Loera!!! Joseph was very pleasant and helpful during my last visit to Walters Mercedes. He kept me updated on the progress of my service repair and got me in a Joseph was very pleasant and helpful during my last visit to Walters Mercedes. He kept me updated on the progress of my service repair and got me in and out of their quickly! More

Alex Ramirez from Walters Mercedez in Riverside has the best customer service, he is professional, very kind, humble and trust worthy...seems like a genuine good guy. Ive worked with other staff there that best customer service, he is professional, very kind, humble and trust worthy...seems like a genuine good guy. Ive worked with other staff there that were rude and arrogant and that type of service brings the value of the whole company down. However Alex Ramirez is definitely a great asset to Walters Mercedez, he knows how to treat and care for his customers! More

My service advisor, Austin, always provides the best customer service experience. I have been taking my vehicle for service at Walter's of Riverside for the last couple or years and I always request Au customer service experience. I have been taking my vehicle for service at Walter's of Riverside for the last couple or years and I always request Austin because he is the best service advisor in the entire company. He handles all of my vehicle service needs with integrity. Furthermore, he always keeps me up to date throughout the entire time my vehicle is in for a repair, or regular maintenance. Please send him my regards and please give that gentleman a raise. More

Brandon Monaco is an excellent service advisor. He make me know he is genuinely concerned about me and the issues I have with my car. He’s professional, gentle, personable and knowledgeable. He is good in me know he is genuinely concerned about me and the issues I have with my car. He’s professional, gentle, personable and knowledgeable. He is good in researching my concerns and thorough in making sure I understand the needs of my vehicle. I’m handicapped and elderly. Brandon treats me good like a good son treats a mother. Never once has he made me feel like he’s “pulling the wool over my eyes. I appreciate that he tries to give me his best. More

Great thoughtful personal service. I have disabilities from a stroke and they always go out of their way to take care of my considerable needs. from a stroke and they always go out of their way to take care of my considerable needs. More

Good quick service. I had a Mercedes Benz recall that needed attention immediately. I was able to get an appointment quickly and the service was completed on time. needed attention immediately. I was able to get an appointment quickly and the service was completed on time. More

Austin: you were very welcoming and can see the care and customer service skills, making my experience very pleasurable. Kept me informed through the entire service waiting period. customer service skills, making my experience very pleasurable. Kept me informed through the entire service waiting period. More

Joseph did a great job taking care of my Mercedes. I wasn’t expecting the services that were needed but he was able to get everything done the same day. wasn’t expecting the services that were needed but he was able to get everything done the same day. More

Sprinter tune-up As my business relies on travel for product drop off, it is pertinent that my van is up and running efficiently. Thank you for supplying me with the b As my business relies on travel for product drop off, it is pertinent that my van is up and running efficiently. Thank you for supplying me with the best service and advising me with the service my Sprinter required. I was very pleased that you met me promptly and professionally. Your kindness is comparable to none. 5 stars, Mr. Garcia! Thank you. More