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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
3,026 Reviews

3,026 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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January 31, 2020

I came down to Walters because my check engine light came on, and without hesitation they took me in and were able to put me in a loaner car immediately. Friendly and helpful staff all around. More

by waldosworld
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive feedback! We are so glad that we could get you in and get your automotive needs efficiently taken care of. We wish you safe travels- on behalf of the entire team, and we ask that you do not hesitate to let us know if there is anything more that we may help you with in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

January 31, 2020

Me gusto mucho el servicio de Alex. Me dijo los problemas que tenia mi carro y tambien el costo que iba a hacer por todo. More

by jasmine.
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2020 -

Walter's Mercedes-Benz of Riverside responded

Jasmine, Mil gracias por su revision positiva! SIempre es un placer oir buenos comentarios de nuestros clientes, y apreciamos sus felicitaciones sobre el trabajo de Alex! Síguenos en Facebook y Instagram para ofertas y especiales! Sinceramente, Ray Burke - Gerente General

January 31, 2020

I had a great experience getting my car serviced. I dropped it off in the morning and got it back by the end of the day. Austin Schneider was really nice and helpful. More

by Mer
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Feb 03, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your 5-star review! We are so glad that we had the opportunity to serve you, and we are happy to hear that Austin took such great care of you throughout your visit. We wish you safe travels and hope to see you again the next time you are in need of automotive service! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

January 30, 2020

Took my car in about a week ago for service and always receive the best treatment. My advisor was great with working with my busy schedule. More

by Jorgefinn
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2020 -

Walter's Mercedes-Benz of Riverside responded

Jorge, Thank you so much for your positive feedback! It is our pleasure to serve you in any way possible, and we are delighted to know that our efforts always meet your satisfaction. Your safety is our utmost priority, and we look forward to continuing to provide you and your vehicle with our best care in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

January 30, 2020

My service adviser was very helpful. He took the time to go over my questions and concerns regarding my vehicle. Will. Definitely be back and asking for Joseph! Thank you More

by DannyXie
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2020 -

Walter's Mercedes-Benz of Riverside responded

Danny, Thank you so much for your positive feedback! It is our pleasure to serve you in any way possible, and we are delighted to know that Joseph took such great care of you throughout the entirety of your visit. If you ever have any further questions or concerns, please do not hesitate to give us a call. We look forward to working with you again in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

January 29, 2020

Alex was very professional, helpful and kept me updated during the process. Thank you, Alex! He gave me recommendations for my tires when I come back in April and is extremely knowledgeable! More

by lavalleedora
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Alex this excellent review! We are happy to hear that he was so helpful and informative, and that he made your overall service visit a 5-star experience! If you ever have any further questions or concerns, please do not hesitate to let us know. We look forward to an opportunity to serve you again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

January 29, 2020

Austin and his colleagues were very attentive and kind as usual. Austin communicated with me about the progress on my vehicle, which I really appreciate. Austin is a pleasure to work with! Thank you Austin! More

by Rollefsons
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jan 30, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving Austin this excellent review. We are happy to hear that he took such great care of you and your automotive needs throughout your recent visit. He will be honored to know how greatly you valued his efforts. Please let us know how he and the team may be of further assistance to you in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

January 27, 2020

Service We had an appointment at 11 but got to the dealership at 9:00. Brandon Monaco was accommodating and very helpful. Brandon made the whole experience More

by info
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Jan 28, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive feedback! We always aim to ensure that our customers' experiences are as seamless as possible, and we are happy to hear that Brandon took such great care of you- from beginning to end! We wish you safe travels and hope to work with you again the next time you are in need of automotive service! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

January 27, 2020

Adam Garcia met me promptly to start the service on my RV. He listened to my concerns and addressed each issue and had me back on the road within two hours. Thanks so much for your excellent service. More

by Eaglesperch
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Jan 28, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Adam this 5-star review! It is wonderful to hear that he was so efficient in getting you and your automotive needs taken care of! Providing excellent service is always our goal, and we will be sure to offer you nothing less in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

January 24, 2020

My experience overall was pretty good. I had to bring my car in because someone stole my center console. Joe was great and helpful. Thanks ! More

by N/A
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A
Jan 27, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive feedback! We are so pleased that Joe could get your automotive needs resolved efficiently. It is our pleasure to serve you. Please don't hesitate to let us know how we may be of further assistance to you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

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