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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
3,028 Reviews

3,028 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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June 19, 2019

Fantastic Service Mr. Burke and Eddy Sayeed are both first class all the way around. Their level of service deserves 10 Stars. Your questions or concerns are always han More

by Shelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Burke
Jun 19, 2019 -

Walter's Mercedes-Benz of Riverside responded

Shelley, Thank you so much for your very kind review! First-class service is exactly what we aim for, and we are overjoyed that our efforts met your full satisfaction. If you have any further questions or concerns, please don't hesitate to give us a call. We look forward to the opportunity to serve you again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

June 18, 2019

Always great service Scheduling was easy, drop off was easy, loaner vehicle was provided, service advisor JR Rodriguez always a pleasure to work with. Pick up was a breeze More

by ONotary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Felix
Jun 18, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your 5-star review! It is our goal to make our customer's experiences as seamless as possible, and we are happy to hear that your visit with JR was so hassle-free- from start to finish. Please let us know how he and the team may serve you again, and be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

June 14, 2019

20K service on MB Sprinter 4x4 this was my first service at MB and everything at Walters from the reception to Adam Garcia (he service writer) to the waiting area was just superior. More

by SteveP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Jun 14, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your positive feedback, Steve! We are so glad that we had the opportunity to work with you, and we are overjoyed that our service met your satisfaction! Providing quality dealers experiences is our goal, and we hope that you think of us again the next time you are in need of automotive assistance. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

June 14, 2019

Good service I want to recommend Cody, he is friendly. And he explains things patiently and clearly to me. With his help, my problem was well solved. More

by Gina7028
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Jun 17, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your positive feedback, Gina! We are so delighted that Cody could get your automotive issue resolved, and he will be so happy to hear of your kind recommendation. If there is anything more that he or the team may help you with, please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

June 06, 2019

Cody Burt Cody was outstanding keeping me informed along the way he is very personable and was a pleasure to work with!!!!!! He looked into my paint issue and h More

by Garyntoni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Jun 06, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave Cody this 5-star review! We are overjoyed that he could get your issues resolved and provide you with a 5-star overall experience. If there is anything more that we may help you with in the future, please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

June 05, 2019

My experience wit Austin Schneider during service of my car Austin Schneider was very polite. He explained to me the work that should be done in my car in the way I could understand. He kept me updated on every More

by ilir
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jun 05, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Ilir, Thank you for taking the time to leave Austin this 5-star review! It is great to hear that he provided you with thorough and informative service throughout your recent visit. Please let us know if he or the team may be of further assistance to you in the future. We hope to see you again when the time comes for your next service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

June 02, 2019

Guadalupe Cubias I toke my car in to get it serviced for some problems that my was having and Austin help me with everything i need it and told me that my car was goin More

by July0903
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jun 04, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your recommendation! We are so pleased that we could get your vehicular issues resolved, and that Austin ensured that you were well taken care of throughout your service. Please drive safely, and don't hesitate to let us know if our team may be of further assistance to you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

June 01, 2019

Perfect Austin Schneider did an amazing job of making me feel at home and comfortable. I didnt feel like he was selling me stuff I did not need and I now have More

by Sara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jun 03, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Sara, It is wonderful to hear that Austin put you at ease with the straightforward and reliable service he provided you with. We are so delighted that he earned your confidence, and we look forward to continue serving you and each of your automotive needs in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

June 01, 2019

good experience making the appointment was easy, servicing the car was easy, and I felt like I was in good hands! I will come back for my next service and ask for Aus More

by benz_girl95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jun 03, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for sharing this positive feedback! We are so pleased that you found your recent service experience to be so seamless- from start to finish. Austin will be proud to know that he earned your confidence, and we are certain that he will continue to take good care of you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

June 01, 2019

Austin Schneider..... Service Above and Beyond Customers don't need any altercations..... I certainly don't need any automotive mind control ... No poorly rendered service, in the show room. More

by WH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jun 03, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for sharing this amazing review. Austin is certainly a wonderful asset to our team, and we are pleased to hear that he provided you with straightforward, thorough, and pressure-free service. He will be so honored by your kind words. Please let us know how he or the team may be of further assistance to you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

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