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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
3,007 Reviews

3,007 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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March 31, 2019

Motor Replaced Rod blew through side of motor. Had to have entire engine replaced. Gave me a top notch courtesy vehicle. Kept me updated. Let me see my car in the me More

by AlixAnderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Alix, We are overjoyed that we could resolve your automotive issue and get your vehicle back in pristine condition. We wish you safe travels and ask that you do not hesitate to contact us if ever in need of further assistance in the future. Thank you so much for your 5-star review. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

March 31, 2019

Great service Alex Ramirez did a great job. Looking forward to my next service appointment. Again great job Alex. Great service-great service-great service-great s More

by claMer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for sharing this positive review! We are happy to hear that Alex took such great care of you and your vehicle throughout your recent visit. We look forward to continue offering you the same quality service in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

March 30, 2019

Service visit Brandon did a great job, met and exceeded my expectations. Will be sure to return back to Walters Mercedes when my next service is due. More

by Specialros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Apr 01, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your 5-star review! We are overjoyed that Brandon's efforts met your satisfaction, and we look forward to continue serving you and your automotive needs in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

March 29, 2019

Service JR did a great job in servicing my 2015 S class coupe ! He is very professional and promte throughout the service. And he always do a follow More

by JoeK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Joe, It is always our goal to ensure that our guests' are fully satisfied with our service, and we are pleased to know that JR's efforts did not disappoint. Please drive safely, and don't hesitate to let us know if there is anything more we may help you with in the future. We look forward to the opportunity to serve you again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

March 26, 2019

Good service Everyone is there to help you to make the best choice possible. They make you feel like family from the minute you walk into the door. More

by Nicole01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Backer
Mar 27, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Nicole, Our customers' satisfaction is our priority, and we are pleased that was made evident through the service provided to you. Providing comfortable and enjoyable dealer experiences is what we aim for, and we hope that you continue to confide in our team for your automotive needs in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

March 26, 2019

Fast Response My battery went dead on my 2011 Mercedes C Class. Made an immediate appointment with David Greene to get a replacement. He and the Service Team got More

by LQ Bill
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Mar 27, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive feedback! We are so glad that David and the team were able to get you in and get your vehicle taken care of so efficiently. We wish you safe travels and hope that you continue to confide in our dealership for your future automotive needs. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

March 25, 2019

Amazing Service As always I’m very pleased with my service advisor Cody. He is incredibly professional and I feel secure and confident when I service my car. I was al More

by Love my Mercedes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin, Cody Burt
Mar 27, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your wonderful review. We are proud to know that Cody has your confidence, and we are pleased that he and Justin took such good care of you once again. It is our goal to enhance your dealer experiences in any way possible, and we are overjoyed that the service and deals they provided you with met your satisfaction. Be sure to follow us on Facebook and Instagram for future specials and updates. Regards, Ray Burke - General Manager

March 25, 2019

Great Service Experience Came in for my 20,000 B service on my S550. As always JR Rodriguez provided excellent and professional service and the car was ready in the estimated More

by Loretta H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2019 -

Walter's Mercedes-Benz of Riverside responded

It is so great to hear that your recent visit was completed as efficiently and effectively as promised! We thank you for your kind 5-star review, and we hope to see you again when the time comes for your next service! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

March 25, 2019

Sprinter Service Pleasant experience. Brought Sprinter in for airbag recall. Adam Garcia provided excellent customer service. Convenient, quick service. Waiting room w More

by Apareed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
March 25, 2019

Repair service I came in for service on my vehicle, the oil indicator warning kept indicating my oil was too low or high. I was told to replace it would be a $636 . More

by Gerald06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Mar 26, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Gerald, Thank you for taking the time to share your positive feedback! We are so pleased that David was able to properly diagnose and ultimately resolve your vehicular issue. We wish you safe travels. Please let us know if there is anything more that our team may help you with in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

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