Walter's Mercedes-Benz of Riverside - Service Center

Walter's Mercedes Alex Ramirez has handled my recent appointments. My GPS wasn't showing traffic. He was able to isolate the problem and have it repaired. He has giv Alex Ramirez has handled my recent appointments. My GPS wasn't showing traffic. He was able to isolate the problem and have it repaired. He has given me approximate timetables for brakes and tires, based on current wear and my driving patterns, so I can anticipate when I need to replace them. When Alex was helping another customer, the service department sent Joseph Loera to begin checking in the car. While we were waiting, he was able to walk me through a number of questions I had about my electronic systems. I told him he should be "The Tutor for Senior Citizens." Everyone at the dealership have been helpful and professional every time I have brought my car in fro service. More

Great service! Austin schneider was my advisor and did an excellent job taking care of me! I will be coming back in the future for more service! Austin schneider was my advisor and did an excellent job taking care of me! I will be coming back in the future for more service! More

Service Alex ramirez is very efficient and does his job well. He is a quick thinker and able to address multiple issues proficiently. Very knowledgeable and Alex ramirez is very efficient and does his job well. He is a quick thinker and able to address multiple issues proficiently. Very knowledgeable and approachable too. Great service advisor! More

Excellence J R Rodriguez and the team at Walters Mercedes Benz are always on top of all the issues for my car and great thier customers like VIPs Thank you J R Rodriguez and the team at Walters Mercedes Benz are always on top of all the issues for my car and great thier customers like VIPs Thank you More

EXCEPTIONAL QUALITY Mark Interlicchia is always very attentive to details and makes sure I have a complete understanding of anything that needs servicing on my vehicle. N Mark Interlicchia is always very attentive to details and makes sure I have a complete understanding of anything that needs servicing on my vehicle. Not to mention he also makes the process of check-in, explanation of services provided and loaner retrieval seamless. He is a great service manager and he is the only person I trust to deal with my vehicle. I would recommend Walters Mercedes Service department to anyone looking for exceptional quality and first class service. More

Great service JR Rodriguez exemplifies great customer service. He always makes sure I am taken care of, schedules are aligned and our service experience is as best JR Rodriguez exemplifies great customer service. He always makes sure I am taken care of, schedules are aligned and our service experience is as best as it possibly can be. I recommend having JR assist you with whatever service needs you may have. He is the go-to guy for myself, my family and friends. Rene Orellana has also been a great help with trying to get the right car for the right price that would be comfortable for our needs. He is not pushy and gives space where needed while very knowledge and professional in his approach. More

Customer Focused Business This business is built on sold foundation i.e. it recognizes that it is customer driven. Because of that, they have a welcoming and inviting dynamic t This business is built on sold foundation i.e. it recognizes that it is customer driven. Because of that, they have a welcoming and inviting dynamic that goes into effect either when you pull in or call this dealership. They have a high bar courtesy policy and continue to serve the core business needs which are the people that do business with them. They not only want and create a positive experience but at the same time set-up a come-back experience and certainly support and promote good word of mouth. J.R. Rodriguez an impressive service professional guided me well in my entering and exiting of my business visit. Customer service is an ongoing investment as it depends on human nature (people) to serve people for a determined outcome. J.R. and the supporting staff invest wisely in making sure all comments, needs or issues are addressed and dealt with and the customer is the final judge. My experience can be summed up like this: Results don't lie! Furthermore, the idea of supplying a complimentary rental vehicle hassle free while they service your vehicle says it all. At the center of this whole operation is the question of whether the promises or representations made were kept. They were. Special mention to the good communications practice via text, email and phone. Customers deserve no less when money is being spent More

Outstanding! Service provided with good humor & professionalism. Austin took person care of our issue efficiently & professionally. The “loaner” car was in perfec Service provided with good humor & professionalism. Austin took person care of our issue efficiently & professionally. The “loaner” car was in perfect condition, clean & excellent condition. More

Supurb Service Our company has had several occasions to take our company vehicle into Walter's Mercedes-Benz service department, and we have always had excellent ser Our company has had several occasions to take our company vehicle into Walter's Mercedes-Benz service department, and we have always had excellent service. Adam Garcia was the service provider on our most recent visit. Adam was professional, courteous, knowledgeable, and attentive. I'm pleased that we bought our vehicle from Mercedes-Benz of Riverside because of its great service department. Purchasing and servicing our company vehicle from a reputable dealer is of upmost importance since our field workers must have reliable vehicles to run our business. THANKS, Adam, for your outstanding service! More

Personal Consideration I went to have required maintenance and it turned into a major engine repair. I was given personal consideration. This dealership worked with me to co I went to have required maintenance and it turned into a major engine repair. I was given personal consideration. This dealership worked with me to complete repairs. More