Walter's Mercedes-Benz of Riverside - Service Center

Excellent My experience here at Walters Mercedes Benz of Riverside was excellent . Jr R. was very helpful and honest told me what needed to be done and kept me My experience here at Walters Mercedes Benz of Riverside was excellent . Jr R. was very helpful and honest told me what needed to be done and kept me updated . More

Great customer service Walter’s Mercedes Benz of Riverside has been such a wonderful and refreshing breath of fresh air compared to the one in New Port. As soon as you drive Walter’s Mercedes Benz of Riverside has been such a wonderful and refreshing breath of fresh air compared to the one in New Port. As soon as you drive up attention is being given and doors are being opened. Makes you feel truly special. My service provider J.R. Rodríguez was exceptionally caring and made me feel very welcomed and at ease. Hands down across the board great service. I will only be bringing my car here from now on. Thank you so much J.R. for your help and concern about my car and my schedule. I greatly appreciate it and will recommend all my friends to you. Thank you Walter Mercedes Benz of Riverside for a great experience. More

Very attentive staff I usually wait while my Metris is being serviced. Adam Garcia and the entire staff at MB Riverside really make my visit an enjoyable one. Thanks. I usually wait while my Metris is being serviced. Adam Garcia and the entire staff at MB Riverside really make my visit an enjoyable one. Thanks. More

20K Service Brandon Monaco is extremely efficient and effective and he ensured all my questions were answered. Brandon provided an excellent service experience an Brandon Monaco is extremely efficient and effective and he ensured all my questions were answered. Brandon provided an excellent service experience and I look forward to working with Brandon again the next time I take my car to Walters Mercedes. I also appreciated the follow up call from Riley. Great team at Walters Mercedes reinforces I made the right decision to buy from Walters Mercedes. I will continue to look to Walters Mercedes for service and future purchases. More

Grateful for your service. When you own an older car, it is common to need more frequent service visits. My 1999 falls into that category, and I am grateful to Mr. Rodrigues fo When you own an older car, it is common to need more frequent service visits. My 1999 falls into that category, and I am grateful to Mr. Rodrigues for making it possible for me to obtain service, not only that, but on many occasions get a loaner that allows me to transport my disabled wife to medical appointments, and again I say Thank you to Mr. Rodrigues and the Riverside dealership. Ray Perez More

Best Service I have experienced. Travelling in Palm Springs, Ca with Winnebago Motorhome w/Mercedes chassis. Check Engine warning alerted to me check it out. No Service in Palm Spri Travelling in Palm Springs, Ca with Winnebago Motorhome w/Mercedes chassis. Check Engine warning alerted to me check it out. No Service in Palm Springs. Called Walter's in Rverside, and Jose was exremely helpful and scheduled me first thing in the AM. Met Check Engine warning on my Winnebago Motor home w/Mercedes chassis required me to seek out service while travelling in Palm Springs, Ca. Surprised there was no service in Palm Springs, so contacted Walter's Mercedes in Riverside. Ca. Jose was was very helpful and scheduled me first thing next AM. Was met by Adam Garcia, who likewise was very courteous and helpful. Sscanned my VIN, and that was it! No laborious signing in process, etc. Sent me a text while I was in the waiting room (excellent, with coffee, danish, clean restrooms) to advise me of progress. A few hours later, advised the problem was a sensor (replaced), and I was done. Entire process took about 2 hours, and I was amazed that they had researched that I had an extended warranty, so there was no charge for the service. I am in my late 70's, and this is the most professional experience I have enjoyed. Although I live approx. 200 miles away, my next Mercedes will be purchased from Walter's adam garcia More

Timely clock reset Sometimes it’s the smaller things that can go a long way. I have been having trouble resetting my clock and had become incredibly frustrated trying to Sometimes it’s the smaller things that can go a long way. I have been having trouble resetting my clock and had become incredibly frustrated trying to figure it out. I was overjoyed when Adam showed me the quick and easy process of changing my clock back to right time. Taking time out of ones day especially with how busy it is means a lot. I will be happy to return for my next service visit More

Accommodation Took our van into Walters for a scheduled maintenance. The gentleman who helped us was very professional and honest. Will be returning for future ma Took our van into Walters for a scheduled maintenance. The gentleman who helped us was very professional and honest. Will be returning for future maintenance. Thank you Adam More

Consistently excellent! I have been returning to Walters for years and have never been disappointed. Primarily, I have been working with Brandon Monaco and I have found him t I have been returning to Walters for years and have never been disappointed. Primarily, I have been working with Brandon Monaco and I have found him to be focused, dependable, and a pleasure to work with. Walters is one of the reasons my next car will be another Mercedes. More

Walter's Mercedes Alex Ramirez has handled my recent appointments. My GPS wasn't showing traffic. He was able to isolate the problem and have it repaired. He has giv Alex Ramirez has handled my recent appointments. My GPS wasn't showing traffic. He was able to isolate the problem and have it repaired. He has given me approximate timetables for brakes and tires, based on current wear and my driving patterns, so I can anticipate when I need to replace them. When Alex was helping another customer, the service department sent Joseph Loera to begin checking in the car. While we were waiting, he was able to walk me through a number of questions I had about my electronic systems. I told him he should be "The Tutor for Senior Citizens." Everyone at the dealership have been helpful and professional every time I have brought my car in fro service. More