Walter's Mercedes-Benz of Riverside - Service Center

Customer Focused Business This business is built on sold foundation i.e. it recognizes that it is customer driven. Because of that, they have a welcoming and inviting dynamic t This business is built on sold foundation i.e. it recognizes that it is customer driven. Because of that, they have a welcoming and inviting dynamic that goes into effect either when you pull in or call this dealership. They have a high bar courtesy policy and continue to serve the core business needs which are the people that do business with them. They not only want and create a positive experience but at the same time set-up a come-back experience and certainly support and promote good word of mouth. J.R. Rodriguez an impressive service professional guided me well in my entering and exiting of my business visit. Customer service is an ongoing investment as it depends on human nature (people) to serve people for a determined outcome. J.R. and the supporting staff invest wisely in making sure all comments, needs or issues are addressed and dealt with and the customer is the final judge. My experience can be summed up like this: Results don't lie! Furthermore, the idea of supplying a complimentary rental vehicle hassle free while they service your vehicle says it all. At the center of this whole operation is the question of whether the promises or representations made were kept. They were. Special mention to the good communications practice via text, email and phone. Customers deserve no less when money is being spent More

Five Stars All Around I don't know how this service center runs so smoothly, but I am glad it does! Let me start off with how insanely packed the service department was I don't know how this service center runs so smoothly, but I am glad it does! Let me start off with how insanely packed the service department was when I came. So I brought my car in for a regular service. I contacted my service advisor a couple days before and he reassured me that either of the days I had planned would work for his service center. I brought it on a Friday late morning and they had it done by the end of the day. I could not be more pleased. From the moment I dropped it off, I was greeted and taken care of. I usually make ride arrangements before dropping off my car BUT if I didn't have that they have a shuttle service to accommodate me. When my car was done it was a very quick check out and had my car pulled up moments later! If you want a hassle-free service center I HIGHLY recommend these guys. More

20,000 service Very fast i did not make an appointment got me on my way with no problems Cody Burt was very helpful Thank You again, Carol Very fast i did not make an appointment got me on my way with no problems Cody Burt was very helpful Thank You again, Carol More

"Call Alex" My wife pick something up on the freeway and destroyed the tire on the 2017 Mercedes AMG. She called me very frantic , I found her location on the fre My wife pick something up on the freeway and destroyed the tire on the 2017 Mercedes AMG. She called me very frantic , I found her location on the freeway and got her safely out of the traffic and proceeded to call Mercedes Road Side Assistance 2 hrs later still on the side of freeway in the rain and 42 deg thanks to Mercedes Road Side Assistance. my wife said call Alex I said Alex do not work on the weekends she said lets try , thank God he was working for another advisor he said get it to him ASAP and for us to be safe. so I call for assistance from another agency and they had us on the way to see Alex in 20 minutes. Alex got us checked in told us to have something hot in the lounge to warm up and he would have us on our way. sure enough we were in and out . Thanks Again Alex for all your help. More

30,000 mile service My service advisor, J.R., is always helpful, resourceful, and gets me in and out efficiently. I trust this dealership. In the 7 years I have been ta My service advisor, J.R., is always helpful, resourceful, and gets me in and out efficiently. I trust this dealership. In the 7 years I have been taking my cars there I have always had great experiences. More

Exemplary service It is reassuring to have David Greene in charge of servicing my car. He listens carefully, offers first rate advice, and makes it clear that the custo It is reassuring to have David Greene in charge of servicing my car. He listens carefully, offers first rate advice, and makes it clear that the customer really matters. More

Cody Rocks! I was very pleased with Cody when I brought my car in for service. Cody was cordial yet professional. He gave me an expected end time and quickly pro I was very pleased with Cody when I brought my car in for service. Cody was cordial yet professional. He gave me an expected end time and quickly provided an uber to drop my husband and I off at the mall. He called before the car went to be washed to give us a heads up that an uber would be arriving shortly to pick us up. Upon our return he greeted us and let us know the status of the car. He went over every thing that was checked and told me about the recall but quickly assured me that it wasn’t a danger to my safety and that I could bring it in in the next couple of weeks and I would be provided with a loaner. He was thorough and very nice. More

Great Service Advisor Brandon went above and beyond to make sure we understood the details of our service. Additionally, he followed through with providing us information a Brandon went above and beyond to make sure we understood the details of our service. Additionally, he followed through with providing us information about an extended warranty package for our vehicle. Brandon should be recognized for his exceptional customer service as he is a valuable asset Walter’s Mercedes is lucky to have. More

Service is consistently easy. The service team makes it easy to manage your cars. JR Rodriguez, our service advisor, is always super helpful and always on the side of getting you f The service team makes it easy to manage your cars. JR Rodriguez, our service advisor, is always super helpful and always on the side of getting you feeling better. The loaner car department is managed like clockwork and getting a new car is effortless. Thank you guys for making the experience consistently great. More

Service was good Service appointment was good. They went over everything and had everyrhing fixed fast. I would recommend them to family and friends. Theyre close so Service appointment was good. They went over everything and had everyrhing fixed fast. I would recommend them to family and friends. Theyre close so its convenient More