Walter's Mercedes-Benz of Riverside - Service Center

The Service Center is Top Notch! J.R. and the other service advisors are very professional and thorough. I've been having great experiences at Walters since I have started taking my J.R. and the other service advisors are very professional and thorough. I've been having great experiences at Walters since I have started taking my car there, four years ago. Don't cut corners, take your Mercedes to the people who can take care of it right. More

Great service! Great service by David Greene. He was very accommodating and ensuring that all my needs were taken care of. My car was ready in a timely manner. Great service by David Greene. He was very accommodating and ensuring that all my needs were taken care of. My car was ready in a timely manner. More

Service No fuss service, got the job done as requested including transportation service. In and out in with minimal wait (with appointment). Job well done. T No fuss service, got the job done as requested including transportation service. In and out in with minimal wait (with appointment). Job well done. Thank you. More

Services performed on July 25th, 2018 As always, I was totally satisfied with services received for my Mercedes E350. My agent is Brandon Monaco and he makes sure my car is running smooth As always, I was totally satisfied with services received for my Mercedes E350. My agent is Brandon Monaco and he makes sure my car is running smoothly. I appreciated his pointing out that the car needed more than just the Service "A" and he explained why.- I could tell on my way home that my car is super fit again. Gisela Siebert More

Top notch service from top notch dealer! Mercedes Benz slogan “the best or nothing” applies to both the cars and the service. Mark Interlechia from service always makes sure to promote a pro Mercedes Benz slogan “the best or nothing” applies to both the cars and the service. Mark Interlechia from service always makes sure to promote a professional and Ellite business model. It’s Mercedes professionals like him that keeps buyers like myself hooked on the brand. More

Car service with maintenance Alex Ramirez always helpful and keeps us of wait time and what is being done on our car. Dealer has many professional employees. Appreciate the coffee Alex Ramirez always helpful and keeps us of wait time and what is being done on our car. Dealer has many professional employees. Appreciate the coffee bar. More

Above par customer service Walter’s will spoil you. We’ve taken our vehicle there for 7 years. Purchased it there too. Recently moved back to LA. Customer service here is no Walter’s will spoil you. We’ve taken our vehicle there for 7 years. Purchased it there too. Recently moved back to LA. Customer service here is no where near Walter’s level of service. Mark Interlicchia is an AWESOME customer rep! No kidding. Hands down. More

Great Service The backup camera stopped working. I called and spoke with the service department reception, described the problem and she made an appointment for th The backup camera stopped working. I called and spoke with the service department reception, described the problem and she made an appointment for the same day. Austin Schneider greeted me when I arrived. I have worked with him before. Austin is very efficient and assured me that he would get this repaired ASAP. He offered a loaner car but I did not need that this day so he arranged for an Uber driver to take me home. Walter's did not have a replacement camera so the car had to stay there for the night. Next mid morning Austin called telling me that the car is ready and of course washed. He arranged for another Uber driver. Walter's and their employees go the extra mile to make you feel special and appreciated for choosing them for purchasing and servicing your Mercedes. More

Awesome Dealership My service advisor is Alex Ramirez they treat me like I am his only customer. He gets back with any questions super fast my car is always in and out o My service advisor is Alex Ramirez they treat me like I am his only customer. He gets back with any questions super fast my car is always in and out of service I don't even get time to enjoy the loner...lol... I am nearing the end of my warranty with my 2015 Mercedes ML350 so I know I'm a bit of a hypochondriac when it comes to my vehicle. Alex addresses all of my concerns with respect and consideration. He didn't make me feel as if my concerns were unimportant at all. I didn't mention that to him but I really appreciate that. This is the only reason I'm taking time out on my very busy day to write a review. I didn't catch the other employees names but everyone they are rolls out the red carpet so as soon as should I pull up on greeted I'm never waiting and anyone I pass always ask if I needed anything so if I've been helped already. Everyone is so accommodating there. I purchased my out of state so I have never purchased a vehicle from Walter's Mercedes but you can bet your bottom dollar the next one I purchase will definitely be from Walters. More

Benz = Great ..... And so is Austin Great service ..... Nice Service advisor.. clean and efficient service department.. I appreciate Austin's professional yet slightly comedic approach t Great service ..... Nice Service advisor.. clean and efficient service department.. I appreciate Austin's professional yet slightly comedic approach to providing service. Haven't met an unfriendly person at this facility. Thank you very much. More