Walter's Mercedes-Benz of Riverside - Service Center

Great customer service Austin is fantastic! He is professional, friendly and reliable. He is also great in giving updates and listen to his customer's concerns and needs. He Austin is fantastic! He is professional, friendly and reliable. He is also great in giving updates and listen to his customer's concerns and needs. He is truly an asset at Walters. More

Awesome experience Austin Schneider was my service advisor, he was friendly, knowledgeable and very cordial. I would recommend Walter's Mercedes for all your sales or s Austin Schneider was my service advisor, he was friendly, knowledgeable and very cordial. I would recommend Walter's Mercedes for all your sales or service needs. More

Service check Brandon Monaco has exceptional knowledge of your vehicle and what it needs . My friend suggested he's the best at what he does , with his mechanics ba Brandon Monaco has exceptional knowledge of your vehicle and what it needs . My friend suggested he's the best at what he does , with his mechanics background. He takes the time to explain every detail of your car , leaving you 100% confidence. Thanks , Brandon for exceptional customer service, and your recommendations. More

More "user friendly" than in years past We took our 1971 280SL in for maintenance and inspection and detailing. We have been working with Walter's for many years (45) but it feels much more We took our 1971 280SL in for maintenance and inspection and detailing. We have been working with Walter's for many years (45) but it feels much more "user friendly" there of late. Brandon Monaco was our representative for this trip and did a great job of keeping us informed and meeting our needs. They did a beautiful job with the detailing for a reasonable price. More

Service is really great J.R. Rodriguez, and actually everyone I dealt with while receiving service at Walters, from the moment I pulled up to the service area, were pleasant, J.R. Rodriguez, and actually everyone I dealt with while receiving service at Walters, from the moment I pulled up to the service area, were pleasant, efficient and clearly were making every effort to do a thorough job on attending to my car's needs and accommodating me with my concerns. More

Fantastic experience and customer service My experience was outstanding at Walter's and Austin was the catalyst. He was attentive to my frustrations about a random "check engine" light and sup My experience was outstanding at Walter's and Austin was the catalyst. He was attentive to my frustrations about a random "check engine" light and supported the technician in getting to the bottom of the problem. When I arrived with my car packed for a weekend get away with my FOUR children he was able to make it a priority to get my vehicle in and out as quickly as possible and get us safely on the road. Thank you! More

Great Place for Car Repair Since I purchased my Mercedes in 2013, I have entrusted Walter's with the care of my car, I regularly have my car serviced when my car indicates the Since I purchased my Mercedes in 2013, I have entrusted Walter's with the care of my car, I regularly have my car serviced when my car indicates the need for service. I always get an email notification from Walter's of the need for service. I have consulted with multiple staff from Walter's in the time that I have taken my car to Walter's. The staff are nice and helpful. In June 2017, my car was serviced and the service was great. I was in and out in short period of time. The car runs great and handles well. I follow the advice of the service advisor, Cody Burt. He has given me good advice on taking care of my Mercedes. Recently, I brought my Mercedes in as the driver side interior door handle broke. I have to roll down the driver's side car window and open the door with the outside door handle! This is an inconvenience and will be a challenge when the weather changes. Cody was very helpful. He gave some information on the repair and part. He also attempted to find out if my car protection plan would cover the repair. He went the extra mile to be helpful! Unfortunately, it is uncertain on when the part will be in. I look forward to talking with Cody about the progress on getting the part and fixing the car door. More

Visit to Dealer for oil change in my E350 Mercedez Benz this guy at service dept Alex Ramirez is easy to talk to him, he is on top of your concerns, he explain very good, for me he is the best, !good Job ! this guy at service dept Alex Ramirez is easy to talk to him, he is on top of your concerns, he explain very good, for me he is the best, !good Job ! More

Great customer service and knowledgeable of work performed David provided excellent customer service during a critical time when my S550 was impaired on the freeway due to a leaking air strut. I was able to co David provided excellent customer service during a critical time when my S550 was impaired on the freeway due to a leaking air strut. I was able to connect with David and he advised to bring in the car and the issue would be addressed. The job performed was completed in the timeframe he indicated. I am well pleased with his service. More

Great Service Team The team always puts the customer first. I am always impressed by the warm and positive experience from the staff. They have always gone above and bey The team always puts the customer first. I am always impressed by the warm and positive experience from the staff. They have always gone above and beyond to ensure satisfaction More