Walter's Mercedes-Benz of Riverside - Service Center

Terrific Customer Service in Service Department David Funk did an excellent job of keeping us informed regarding the status of the repairs on our vehicle. It was in the service center for several d David Funk did an excellent job of keeping us informed regarding the status of the repairs on our vehicle. It was in the service center for several days and David ensured that we had a courtesy vehicle during that time. Ana made the process of checking the courtesy vehicle (a brand new Mercedes-Benz) in and out painless. We do appreciate that the service department and the courtesy vehicle desk staff do their best to meet the needs of their customers! More

Without a doubt,Walters service is the best ! David Greene greeted me as I pulled in, he was professional and concerned about my problem. He informed me through out the service of my vehicle. The David Greene greeted me as I pulled in, he was professional and concerned about my problem. He informed me through out the service of my vehicle. The whole experience from beginning to end was the best I've ever received from any dealership. More

Excellent Customer Service with a Smile! Customer service with a smile is important! In a busy world today, customer service with a smile has vanished. Unfriendly employees that do not smil Customer service with a smile is important! In a busy world today, customer service with a smile has vanished. Unfriendly employees that do not smile create a unwelcoming environment. I have found that a smile, and a friendly tone among Walters Mercedes employees creates a positive atmosphere to conduct your car service needs. Throughout the years, Walters Mercedes has continued their excellent and friendly customer service that causes me to continue to do business with Walters. This year (2016), I have had the opportunity to meet a Walters employee named "Mark Interlicchia" who has been kind and understanding throughout my car service visits. He has been blessed with a kind smile and conducts himself professionally and cares about others to meet their needs. People just like "Mark Interlicchia" has made a positive impact towards the excellent reputation that Walters Mercedes continues to carry. God Bless! Linda J. Gray More

Excellent Customer Service and Service and Appreciation I've been a customer of Walters a little over 3+yrs , I've dealt with Mark Interlicchia, Assistant Service Manager during this time, he has had our ve I've been a customer of Walters a little over 3+yrs , I've dealt with Mark Interlicchia, Assistant Service Manager during this time, he has had our vehicle repaired in a timely manner and all repairs are properly done, and it is to our satisfaction, and he is thorough in describing what's has been done and is about to be done and in doing so the vehicles has always been washed and ready when we arrive, The level of service is always exceptional.... Thanks Mark Interliccia More

Good Service My service adviser David Green was very prompt and attentive. He was understood my issues and made sure that they were resolved. Thanks - C.H. My service adviser David Green was very prompt and attentive. He was understood my issues and made sure that they were resolved. Thanks - C.H. More

A+++ in Professionalism David Greene was not the Service Advisor that I normally deal with, and even when I made reference of that, he treated me as if I were. Thank you Walt David Greene was not the Service Advisor that I normally deal with, and even when I made reference of that, he treated me as if I were. Thank you Walters, for employing the BEST!!! It truly makes a difference on future business transactions. I would definitely request David again to meet my service needs. More

Updated at every step! JR Rodriguez was very helpful with every step of the way, he is always on top of everything! Great service advisor, always updates on the status and e JR Rodriguez was very helpful with every step of the way, he is always on top of everything! Great service advisor, always updates on the status and expedites the service. More

Vehicle Service David Greene was on top of my service and times frames for my car to be done from the inception of me dropping off the vehicle to me picking it up... David Greene was on top of my service and times frames for my car to be done from the inception of me dropping off the vehicle to me picking it up... I had several different things serviced with different areas of work ie detailing the vehicle my A service as well as the transmission work all took time and David was excellent all the way thru. I am thankful he worked with me. Thanks David!!! More

Great service and staff I had my 2007 E 350 towed here because it died on the freeway. I was prepared to spend over $1000 to get the problem fixed; Brandon Monaco (my service I had my 2007 E 350 towed here because it died on the freeway. I was prepared to spend over $1000 to get the problem fixed; Brandon Monaco (my service representative) took great care of me and discovered the gas tank replacement was covered by Mercedes Benz and they covered the $2700 cost of the repair even though my car is 9 years old. Thank you Brandon and Walter's Mercedes for the great care. I will be a customer for ever. More

Excellent service!! Yes! I would definitely recommend a friend or a family member great dealership and staff. My wife is very happy with her new GLC 300 Mercedes, thank y Yes! I would definitely recommend a friend or a family member great dealership and staff. My wife is very happy with her new GLC 300 Mercedes, thank you! More