Walter's Mercedes-Benz of Riverside - Service Center

Superb Service I made an appointment to have my Mercedes serviced. I was greeted by a representative right as I pulled up into the dealership which saved me from wa I made an appointment to have my Mercedes serviced. I was greeted by a representative right as I pulled up into the dealership which saved me from wandering around. This rep introduced me to my assigned specialist Mr. David Funk. I could not have been more pleased. I so much appreciated his professionalism, thoughtfulness, and attentiveness. Five Stars, well deserved! More

David Greene service with excellence I visit Walters MBZ service department annually if not more when needed. David Greene has been working with me and assisting with my vehicles for seve I visit Walters MBZ service department annually if not more when needed. David Greene has been working with me and assisting with my vehicles for several years. Always looking forward to working with him. He is professional, courteous and able to answer with knowledge questions regarding my vehicle. More

Service We had purchased a vehicle from Walter's Automotive and had a Due Bill and when we brought the vehicle in Bob Murray was on his day off and he had Ton We had purchased a vehicle from Walter's Automotive and had a Due Bill and when we brought the vehicle in Bob Murray was on his day off and he had Tony Hajj take care of us. Tony took great care of us, we had some questions about the vehicle and he took his time to explain the questions that we had, he was very friendly, courteous and very knowledgeable. More

Consistent Great visit - communication was awesome - timely and well done. The detailed explanation about the service was above and beyond. I love that they wash Great visit - communication was awesome - timely and well done. The detailed explanation about the service was above and beyond. I love that they washed my car even in the rain😊 More

Service Great service as always. Rod is always super helpful! Four cars and eleven years with him as my service advisor, I haven't had one complaint about thi Great service as always. Rod is always super helpful! Four cars and eleven years with him as my service advisor, I haven't had one complaint about this place yet. More

Great experience David Greene and Walters automotive provided me with excellence service. Probably one of the best customer service I have ever experienced. I would de David Greene and Walters automotive provided me with excellence service. Probably one of the best customer service I have ever experienced. I would definitely recommend this dealership to friends and family More

Terrific Customer Service in Service Department David Funk did an excellent job of keeping us informed regarding the status of the repairs on our vehicle. It was in the service center for several d David Funk did an excellent job of keeping us informed regarding the status of the repairs on our vehicle. It was in the service center for several days and David ensured that we had a courtesy vehicle during that time. Ana made the process of checking the courtesy vehicle (a brand new Mercedes-Benz) in and out painless. We do appreciate that the service department and the courtesy vehicle desk staff do their best to meet the needs of their customers! More

Without a doubt,Walters service is the best ! David Greene greeted me as I pulled in, he was professional and concerned about my problem. He informed me through out the service of my vehicle. The David Greene greeted me as I pulled in, he was professional and concerned about my problem. He informed me through out the service of my vehicle. The whole experience from beginning to end was the best I've ever received from any dealership. More

Excellent Customer Service with a Smile! Customer service with a smile is important! In a busy world today, customer service with a smile has vanished. Unfriendly employees that do not smil Customer service with a smile is important! In a busy world today, customer service with a smile has vanished. Unfriendly employees that do not smile create a unwelcoming environment. I have found that a smile, and a friendly tone among Walters Mercedes employees creates a positive atmosphere to conduct your car service needs. Throughout the years, Walters Mercedes has continued their excellent and friendly customer service that causes me to continue to do business with Walters. This year (2016), I have had the opportunity to meet a Walters employee named "Mark Interlicchia" who has been kind and understanding throughout my car service visits. He has been blessed with a kind smile and conducts himself professionally and cares about others to meet their needs. People just like "Mark Interlicchia" has made a positive impact towards the excellent reputation that Walters Mercedes continues to carry. God Bless! Linda J. Gray More

Excellent Customer Service and Service and Appreciation I've been a customer of Walters a little over 3+yrs , I've dealt with Mark Interlicchia, Assistant Service Manager during this time, he has had our ve I've been a customer of Walters a little over 3+yrs , I've dealt with Mark Interlicchia, Assistant Service Manager during this time, he has had our vehicle repaired in a timely manner and all repairs are properly done, and it is to our satisfaction, and he is thorough in describing what's has been done and is about to be done and in doing so the vehicles has always been washed and ready when we arrive, The level of service is always exceptional.... Thanks Mark Interliccia More