Walter's Mercedes-Benz of Riverside - Service Center

First Impressions Matter MOST!!!! I don't want to sound harsh, but 1st impressions really do matter, and that was the key to a successful interaction with JR Rodriguez on 6/25. JR was I don't want to sound harsh, but 1st impressions really do matter, and that was the key to a successful interaction with JR Rodriguez on 6/25. JR was more than willing and very patient in answering ALL the questions I brought with me to my service appointment on yesterday. It's customer service like he exemplified that will keep my coming back to Walters. I have coined him as my go-to Guy!!! Bravo JR 👏🏿 👏🏿 👏🏿!! Keep up the GREAT work! More

SA service Always a pleasure to deal with J.R. Rodriguez. The techs couldn't find the cause of our intermittent problem but that is another story. Intermittent p Always a pleasure to deal with J.R. Rodriguez. The techs couldn't find the cause of our intermittent problem but that is another story. Intermittent problems sometimes are hard to determine if it doesn't rear it's head while the techs have it and there are no DTC's. More

Awesome experience!!! Brandon Monaco assisted me with the service of my Mercedes. He was extremely professional and helpful. He explained everything in detail that was goin Brandon Monaco assisted me with the service of my Mercedes. He was extremely professional and helpful. He explained everything in detail that was going to take place with my car. He suggested a loaner car, because he wasn't exactly sure if the service would be a few hours or through to the next day. Throughout the day he kept me posted. Awesome job Brandon, much appreciated. More

Excellent Customer Service from Ambar Mejia I brought my Mercedes in to Walter's Automotive for routine servicing on June 17 and was met at the curb by service advisor Ambar Mejia. She was very I brought my Mercedes in to Walter's Automotive for routine servicing on June 17 and was met at the curb by service advisor Ambar Mejia. She was very friendly, courteous, and efficient, explaining everything that would be done to my car, how long it would take, and the estimated cost. I had other business in Temecula, so she helped me obtain a loaner vehicle, and as I was leaving I realized I had left my phone in my car, Ambar went into the service area, found it and brought it out to me. Later on during the vehicle safety inspection a potential problem was discovered, Ambar called me immediately, detailing my options, and giving me a revised estimate and pick up time. My car was ready to go at that time, sitting at the curb sparkling clean inside and out. In summary, I was treated with respect at all times, was confident my car was in good hands, and there were no surprises when I picked it up. More

Correcting a customer's mistake My service advisor Ambar Mejia was very helpful dealing with the servicing of my 2013 Smart fortwo passion. I highly recommend this car dealership. Th My service advisor Ambar Mejia was very helpful dealing with the servicing of my 2013 Smart fortwo passion. I highly recommend this car dealership. Thanx Quinn More

Satisfied My service at Walters went very smooth. From the time I was greeted even before I got out of my car to the time I got back to my newly washed car, eve My service at Walters went very smooth. From the time I was greeted even before I got out of my car to the time I got back to my newly washed car, everything was well-executed. David was polite and efficient. More

Automotive service Received excellent customer interaction with my service advisor, David Greene. He made sure all of the issues I came in for were completed and done in Received excellent customer interaction with my service advisor, David Greene. He made sure all of the issues I came in for were completed and done in a timely manner. Also put me in contact with his supervisor to finish up with a past need. More

"Quality of Service" I have had service performed on our Mercedes on several occasions and have always been more than satisfied with the results. On my most recent servic I have had service performed on our Mercedes on several occasions and have always been more than satisfied with the results. On my most recent service I was fortunate enough to be attended by Mr. Alex Ramirez during the process. He ensured that my vehicle, as well as myself, were treated in a very professional manner, and provided the utmost courtesy along the way. More

As usual, the best of care. The excellent and quick service I received was beyond my expectation. I would definitely recommend this department, especially the service manager, Ma The excellent and quick service I received was beyond my expectation. I would definitely recommend this department, especially the service manager, Mark Interlicchia and service rep, David Green. More

The service department here is great! I had a few problems specifically with my radio, it was still under warranty so i took it in and had it checked out. There were a few things i also w I had a few problems specifically with my radio, it was still under warranty so i took it in and had it checked out. There were a few things i also wanted them to look into while it was there. JR was my advisor, he was great! JR was on top of everything and got back to me on each and every concern i had. Everyone i spoke or dealt with in person were very polite and welcoming. They replaced my radio and i piccked up my car basically a morning later. I loved it. So simple and didnt need to worry about a thing. More