Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Walter's Mercedes-Benz of Riverside - Service Center
Riverside, CA
3,029 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
3,029 Reviews of Walter's Mercedes-Benz of Riverside - Service Center
Sort by
October 09, 2015
Thank you I appreciate Walters and their professional staff, David Greene is my preferred contact in the service department, he is always consistent. I always I appreciate Walters and their professional staff, David Greene is my preferred contact in the service department, he is always consistent. I always am given the best care in an honest professional manor. I am happy with my experience and so is my Mercedes. More
by Mercedes Lover
Employees Worked With
David Greene
October 08, 2015
Save time, money, and your car Always a pleasure to deal with Mark Intellicia at Walters Mercedees in Riverside. He always makes sure that my car is repaired quickly, accurately, an Always a pleasure to deal with Mark Intellicia at Walters Mercedees in Riverside. He always makes sure that my car is repaired quickly, accurately, and at a fair and honest price. If I ever have a question as to the nature of the repair the diagnostic results, cause, and price are explained in a very professional and knowledgeable way, Thanks, Frank Diaz More
by Frank2128
Employees Worked With
September 30, 2015
excellent customer service Recently I made an appointment to perform front-end alignment. The appointment was done using the website of Walter's, I was assisted by Kelly and she Recently I made an appointment to perform front-end alignment. The appointment was done using the website of Walter's, I was assisted by Kelly and she help me to accommodate my needs as a time and date suitable for my schedule.I was meet with the service advisor Alex Ramirez,he was helping me with the service of my car.My experiences with Alex was very good, explained to me what will be done to my car with this service appointment and the time and cost of the visit.Overall my experience was good,I will not hesitate to use Alex Ramirez for my next appointment. Thank you! Anatoly Petrov More
by BigKur
Employees Worked With
September 30, 2015
Service for my s430 Walters Mercedes is a great business They are always willing to help in my time of need I never have any complaints for them,Thanks Walters Mercedes is a great business They are always willing to help in my time of need I never have any complaints for them,Thanks More
by Swrvprez
Employees Worked With
September 25, 2015
Service for my Mercedes Brandon Monaco is my service advisor at Walter's Automotive Mercedes Benz. Brandon is so professional and very pleasant. His expertise regarding my c Brandon Monaco is my service advisor at Walter's Automotive Mercedes Benz. Brandon is so professional and very pleasant. His expertise regarding my car is very assuring, as he advised me with great service and advice to repair my car. What is so impressive about Brandon is that his caring attitude about his customers is at a high level, but he also represents Walter's at such a very high level. He works hard, follows up promptly, and is very positive. He works and cares about Walter's Mercedes Benz dealership as if he was Walter's son! Very impressed with his commitment to EXCELLENCE!!! THANK YOU BRANDON! More
by Paul Kosturos
Employees Worked With
Brandon Monaco
September 23, 2015
Outstanding services I was very impressed with my Service Rep , David Greene ! Extremely knowledgable, professional and made me feel very comfortable, especially since thi I was very impressed with my Service Rep , David Greene ! Extremely knowledgable, professional and made me feel very comfortable, especially since this was my first visit with Walters Automotive. I have an older model S320 and am very particular where I take it for service. David Greene helped me right away and took care of all my service needs quickly. He kept me informed all the way. I have found a new home for my car and you're on my phone speed dial. Thank you David, and all at Walters for your outstanding services ! More
by Bentley.F
Employees Worked With
David Greene
September 23, 2015
Pleasant visit with no wait time. I took my car to get serviced, so I called that day and they scheduled me that same day. I was assisted my Mark Espinoza. He was my service advisor. H I took my car to get serviced, so I called that day and they scheduled me that same day. I was assisted my Mark Espinoza. He was my service advisor. He was very nice and we got to the service appointment really quick. He was very informative about texting me information on my car. My car was delivered as promised and I was issued a rental car so I did not miss any of my errands. Thanks Mark for making this a pleasant experience. More
by violetkeller
Employees Worked With
Mark Espinoza
September 20, 2015
Sprinter Issues I had a recall notice for door issues on my 2015 Sprinter RV conversion and a door locking system that failed due to Winnebago's installation. I met D I had a recall notice for door issues on my 2015 Sprinter RV conversion and a door locking system that failed due to Winnebago's installation. I met David Green, the service advisor at Walter's and he took care of everything in a timely manner. When he first told me that the locking system was a Winnebago error, I said to myself well here we go the bucks going to get passed. But no, he contacted the dealership where I purchased the RV and made the arrangements for Water's to make the repair and what ever paperwork that needed to be processed. I felt the staff was very helpful and knew what they were talking about, they took control and fixed the problem. In me they have a new customer, I will servicing my Sprinter! Thank again for your outstanding customer service!!!! More
by Fish On 123
Employees Worked With
David Greene
September 19, 2015
Top notch service and constant communication We had to pull off the 91 freeway during a drive from our Orange County home to Palm Springs because our new ML350 was acting strangely. Luckily Wal We had to pull off the 91 freeway during a drive from our Orange County home to Palm Springs because our new ML350 was acting strangely. Luckily Walter's Mercedes was conveniently located at Auto Center Drive in Riverside. We met Branden Monaco, a Walter's service advisor who was on duty that Saturday afternoon of the Labor Day holiday weekend. Branden immediately wrote up our narrative of the problem and set up a courtesy vehicle for us to use. Even though a holiday weekend Walter's was there to help. After Labor Day Branden kept us well informed and Walter's repaired the ML350. Wonderful customer care each step of the way. Thank you Branden and Walter's Mercedes for taking care of us. More
by surfcity2000
Employees Worked With
Brandon Monaco
September 15, 2015
Excellent Service Wanted to thank Alex Ramirez, Service Advisor for making sure all service was completed including making sure a part was ordered, received and complet Wanted to thank Alex Ramirez, Service Advisor for making sure all service was completed including making sure a part was ordered, received and completed all in several hours. Received MB loaner car free of charge and everyone was professional and courteous. More
by Cy
Employees Worked With
