Walter's Mercedes-Benz of Riverside - Service Center

Attentive and Communicative Service Service provided was excellent and very thorough. I appreciated that Eric went through the entire service with me and explained in detail what took pl Service provided was excellent and very thorough. I appreciated that Eric went through the entire service with me and explained in detail what took place. Usually when I get service done they don't go through the details as to what takes place but it was refreshing to know what service B actually was. Eric also informed me exactly when my car was done and offered a loaner vehicle right away. Communication is key when getting service done and that was provided at Walter's with Eric. More

JR always provides great service!! Doesn't matter what I need, JR is always there to help. He assists me with anything I need and gets my car in and out no matter what I am there for. Doesn't matter what I need, JR is always there to help. He assists me with anything I need and gets my car in and out no matter what I am there for. On this particular occasion, my car was washed, but not dried. JR took it upon himself to dry my car so that I could get back on road and make my appointment. Love this place, love the service! More

CUSTOMER SERVICE SUPERSTAR I recently went in to have a diagnostics service run on my vehicle. Although the results were unsettling at first due to the extent of work needed. My I recently went in to have a diagnostics service run on my vehicle. Although the results were unsettling at first due to the extent of work needed. My expeirence was quickly put as ease by the character and customer service provided by JR Rodriguez. To say he was very kind, understanding and accommodating is an understatement. Best service I could ask for in such stressful circumstances! Thank you JR. More

Brought my Mercedes in for service I brought my older S500 in for some much needed service, and could not be happier. The service was extremely fast and friendly- I was treated like fa I brought my older S500 in for some much needed service, and could not be happier. The service was extremely fast and friendly- I was treated like family the entire time. David Greene was the Sales representative that took care of me. I had many questions that he did not hesitate to answer, as well as going the extra mile to make sure I understood every procedure that was taking place. I will from now on bring my Mercedes in to this dealer, as well as recommend this dealer to everyone I can. Thanks again David and Walters for the amazing service. More

Outstanding!!! Outstanding experience! Stranded far from home. David Greene was very attentive in ensuring my experience with their service was positive. He kept me Outstanding experience! Stranded far from home. David Greene was very attentive in ensuring my experience with their service was positive. He kept me well informed to the status of my vehicle, which was completely in a timely manner to get me back on the. rode. David's professionalism and down to earth personality were key to my outstanding experience. Thank you!!! More

Vehicle Repair Many people are nervous when it comes to vehicle repairs, especially when it comes to foreign vehicle repairs. You just don't know if you're being to Many people are nervous when it comes to vehicle repairs, especially when it comes to foreign vehicle repairs. You just don't know if you're being told the truth, and being provided with excellent service until you visit Brandon Monaco at Walters MBZ. I can assure you that Brandon is the guy you want to talk to! You will know all details about the parts that are making your precious MBZ sick. Knowledge is power! Women!, fear not! Do bring your MBZ to Walters and experience true excellent service! Thanks again Brandon!!. More

World Class Service My Service Advisor Alex Ramirez is simply the Best. I have had my Mercedes cars taken care of at Walter's for about 1 year now. Alex is professional, My Service Advisor Alex Ramirez is simply the Best. I have had my Mercedes cars taken care of at Walter's for about 1 year now. Alex is professional, prompt, courteous, enthusiastic, and provides world class Service. Being in the guest. services industry myself where the highest standards are required for success, I am happy to share with our readers that Alex Ramirez examplifies the attributies of someone who truly cares about the customer! Please see Alex Ramirez for your future Services! Also Tyler Usary gets a big pad on the back for leading a great Service team! Keep up the great work gentlemen! Warm regards, Alex K. Corona, CA More

Excellent service I would recommend Walter Mercedes Riverside for their excellent service. Our service tech. Mark IntericchiaI is very personable. He makes the whole p I would recommend Walter Mercedes Riverside for their excellent service. Our service tech. Mark IntericchiaI is very personable. He makes the whole process of warranty repair very easy and painless for the customer. It is a joy and pleasant experience every time we go in for a car wash , service, and or warranty Mark goes out of his way to greet his clients and makes them feel welcome. It is a pleasure working with him More

Alex Ramirez, Service Advisor Alex manages the service, maintenance and repair of our Kaiser Riverside Mercedes Sprinters used by our local couriers. Alex is an excellent Service A Alex manages the service, maintenance and repair of our Kaiser Riverside Mercedes Sprinters used by our local couriers. Alex is an excellent Service Advisor. He is very polite, prompt with his responses, and goes above and beyond to make sure our courier vehicles are in tip-top shape. I always feel like our vehicles are in good hands whenever we need his services. More