Walter's Mercedes-Benz of Riverside - Service Center

love mercedes Whole process is great. Made appointment on-line and someone immediately called to confirm. My service agent Alex Ramirez always helps me out and is Whole process is great. Made appointment on-line and someone immediately called to confirm. My service agent Alex Ramirez always helps me out and is very knowledgeable and upfront about the work I will be getting on my car. By far the best service anywhere. Thanks Alex Ramirez and Mercedes. MK More

Appreciation for excellent service especially for Alex I would like to commend the hospitality and promptness of service I received from Alex Ramirez. If all companies I dealt with had the awesome custome I would like to commend the hospitality and promptness of service I received from Alex Ramirez. If all companies I dealt with had the awesome customer service experience and respect I received from Alex life would be a bowl of cherries. Thank you Walters Mercedes for providing us quality people such as Alex and your service mechanics. I will definitely return for service and I highly recommend your company to anyone wanting a Mercedes. More

Service Call I booked an appointment for a routine service. I was greeted as soon as I arrived, and Alex filled out the paperwork. He said it would take about an h I booked an appointment for a routine service. I was greeted as soon as I arrived, and Alex filled out the paperwork. He said it would take about an hour and directed me to the lounge where I could wait- and have a donut and coffee!! Approximately an hour later he came to me and said the service was complete. He explained the work done and condition of brakes, tires, etc. Completed the paperwork and I was on my way. Overall a professional, fast, and painless experience. More

Friendly service Alex Ramirez is a very friendly and honest person always has a smile on his face and makes me feel comfortable. He is definately someone that i can Alex Ramirez is a very friendly and honest person always has a smile on his face and makes me feel comfortable. He is definately someone that i can trust . He always returns my phone calls right away More

AMAZING SERVICE!!! I cannot rave about Walter's Service Department enough! Every single person is so friendly and actually cares about you and your vehicle! My service a I cannot rave about Walter's Service Department enough! Every single person is so friendly and actually cares about you and your vehicle! My service advisor Brandon Monaco was INCREDIBLE!!!! So thorough and made sure that my car was not only fixed, but tested and safe for me to drive home! I will never go to another dealership!!! More

Top Notch Service Department I regularly get my car serviced at Mercedes Benz Laguna Niguel, however I tried Walters for the first time and I must say that I was blown away. JR Ro I regularly get my car serviced at Mercedes Benz Laguna Niguel, however I tried Walters for the first time and I must say that I was blown away. JR Rodriguez and Mark Interllichia both assisted me and have earned my business from this point on. The professionalism these two brought to the table was hands down the best customer service I have ever experienced! Thank you guys for taking care of my car and most of all me the customer! I will deff be purchasing my next car from them if the sales departmt is anything like the service department! More

Mark is a Champ At the end of the day, I can count on Mark Espinoza to get the job done - and getting it done right. He's very attentive to my specific requests and t At the end of the day, I can count on Mark Espinoza to get the job done - and getting it done right. He's very attentive to my specific requests and today - he helped me get around my tight schedule. Thanks so much Mark! (Disclaimer: Mark did not prompt me to write this review. This was done entirely on my own accord.) More

"Best Service Advisor" I met Alex Ramirez on 2-17-15 when I took my C300 in for a routine car wash and a second tire pressure check in 2 weeks. It turns out I had a nail in I met Alex Ramirez on 2-17-15 when I took my C300 in for a routine car wash and a second tire pressure check in 2 weeks. It turns out I had a nail in my tire and because the car is stocked with run flats, I had to purchase a new tire. Mind you, I've only had the car for 2 1/2 months but Alex took care of me. He had to order the tire because it was not in stock so rather than have me wait, he put me in a loaner car for the day so I wouldn't be inconvenienced. Alex was extremely professional and at the same time, very compassionate to my situation. He assured me there were no worries and he'd call me when my car was ready. Today, I went in for my routine car wash and I decided to purchase the Navigation system for my car and once again, my Service Advisor, Alex Ramirez, came to the rescue. He walked me to the parts department, explained to the gentleman behind the counter what I wanted and told me once my car was ready, he would install it for me. In the meantime, I had mentioned earlier that I was having difficulty installing the Integrated Garage Door Opener and he assured me that I was not the only one and that he would send me tutorial link to preview before trying to install again. Mind you, he also stated if I continued to have any difficulty to please give him a call and he would walk me through the process. I don't know about you, but I don't ever recall any Service Advisor extending that type of courtesy and service during my driving career. I am convinced that Walter's Automotive Group is in the upper echelon of the automotive business of fine cars as is their staff. Thank you Alex, you Rock! I More

Thanks for gettin my car back on the road Outstanding dealer J R Rodriquez was as professional and attentive as a service provider could possibly be. The care was repaired and I was on my w Outstanding dealer J R Rodriquez was as professional and attentive as a service provider could possibly be. The care was repaired and I was on my way that evening. Thanks J R for getting my car fixed and me on my way in such a timely manner. I would recommend Walter's MB for all your MB service needs. David Huggins 2-25-2015 More

Thanks I wanted to thank Mark Espinoza for his help. I just got a sprinter van to use for my pool service. I don't have a lot of time to mess with service. H I wanted to thank Mark Espinoza for his help. I just got a sprinter van to use for my pool service. I don't have a lot of time to mess with service. He helped me understand the services and showed me how to keep the blue fluid filled. Thanks again. More