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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
3,007 Reviews

3,007 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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May 09, 2015

Excellent service I would recommend Walter Mercedes Riverside for their excellent service. Our service tech. Mark IntericchiaI is very personable. He makes the whole p More

by Canysurfing
Recommend Dealer
Yes
Employees Worked With
May 15, 2015 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to write this review! Mark is a great member of our hard working, dedicated team, and an excellent example of our commitment to exceeding expectations! We look forward to serving you in the future - check us out on Facebook and Twitter for exclusive coupons. Thank you, Walter's Automotive

May 07, 2015

Alex Ramirez, Service Advisor Alex manages the service, maintenance and repair of our Kaiser Riverside Mercedes Sprinters used by our local couriers. Alex is an excellent Service A More

by Sprinter Customer
Recommend Dealer
Yes
Employees Worked With
May 15, 2015 -

Walter's Mercedes-Benz of Riverside responded

We appreciate that you took the time to leave such a great review for our dealership. We're glad that Alex provides you service you can count on, and we look forward to continuing to serve you in the future! Thank you, Walter's Automotive

April 29, 2015

love mercedes Whole process is great. Made appointment on-line and someone immediately called to confirm. My service agent Alex Ramirez always helps me out and is More

by mikeknaus26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 30, 2015 -

Walter's Mercedes-Benz of Riverside responded

We appreciate you taking the time to write this review about our dealership! We're ecstatic to learn that Alex was able to accommodate your needs and provided you with the best service experience you've ever had so far! Please come back and see us again in the future with anything else you might need. Take care! Best, Walter's Automotive

April 29, 2015

Appreciation for excellent service especially for Alex I would like to commend the hospitality and promptness of service I received from Alex Ramirez. If all companies I dealt with had the awesome custome More

by jaimeq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 30, 2015 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to share this wonderful feedback! Alex is a valuable member of our team and were glad to hear that you were pleased with the service you received from him. Our customers mean a lot to us and it is great to read your experience went so well at our dealership! Don't hesitate to call or stop in if you should have any additional questions or concerns. We hope to see you again soon and thanks for your recommendation! Best, Walter's Automotive

April 08, 2015

Service Call I booked an appointment for a routine service. I was greeted as soon as I arrived, and Alex filled out the paperwork. He said it would take about an h More

by DanW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 09, 2015 -

Walter's Mercedes-Benz of Riverside responded

Dan, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. We can't wait to see you again for your next service! Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Best, Walter’s Automotive

April 08, 2015

Friendly service Alex Ramirez is a very friendly and honest person always has a smile on his face and makes me feel comfortable. He is definately someone that i can More

by Phoenix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 10, 2015 -

Walter's Mercedes-Benz of Riverside responded

Phoenix, thanks so much for the nice review! Alex is a key component of our team here at Walter’s Automotive and we know he'll be very happy to hear about your experience. We set high expectations for ourselves and the fact that we exceeded yours can only mean that we are approaching that goal. Please come back to see us if there's anything at all we can do for you. Also, check our Facebook and Twitter pages to stay in the loop with dealer events and special deals! Sincerely, Walter’s Automotive

April 07, 2015

AMAZING SERVICE!!! I cannot rave about Walter's Service Department enough! Every single person is so friendly and actually cares about you and your vehicle! My service a More

by hp26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Apr 09, 2015 -

Walter's Mercedes-Benz of Riverside responded

Thank you for sharing this fantastic review with us! We feel our service department is what makes Walter’s Automotive Group special. Brandon does an outstanding job here, and we can't wait to tell him about your review! Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best, Walter’s Automotive Group

April 03, 2015

Top Notch Service Department I regularly get my car serviced at Mercedes Benz Laguna Niguel, however I tried Walters for the first time and I must say that I was blown away. JR Ro More

by Csweaney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 08, 2015 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that our service department was able to gain your trust in our business. We look forward to servicing your future automotive needs! Sincerely, Walter’s Automotive Group

March 24, 2015

Mark is a Champ At the end of the day, I can count on Mark Espinoza to get the job done - and getting it done right. He's very attentive to my specific requests and t More

by dudrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Espinoza
Mar 26, 2015 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to write this review! It's wonderful to hear that you had such a great experience working with us. Mark is a great member of our team, and we're so thrilled that you had a good time working together! Please let us know if you have any questions or if there's anything else we can do for you. Also, don't forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Sincerely, Walter's Porcshe

March 10, 2015

"Best Service Advisor" I met Alex Ramirez on 2-17-15 when I took my C300 in for a routine car wash and a second tire pressure check in 2 weeks. It turns out I had a nail in More

by tarryb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 11, 2015 -

Walter's Mercedes-Benz of Riverside responded

Thank you for sharing your thoughts regarding your recent experience with us! I'm so happy to hear that our team was very helpful in getting you what you we're looking for. Customer service is always our top priority, so I'm glad that we met our goal! If you need any additional information or have any questions please don't hesitate to contact us. We look forward to working with you again. Regards, Walter's Automotive

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