Walter's Mercedes-Benz of Riverside - Service Center

Outstanding Customer Service-Mark Interlicchia Since purchasing my dream car in February 2014, Mark Interlicchia has been my service advisor. I have never been treated better! Mark goes above and Since purchasing my dream car in February 2014, Mark Interlicchia has been my service advisor. I have never been treated better! Mark goes above and beyond what is expected of him each and every time I have been in for either a wash or service! He is kind, professional and sincere. I trust Mark and I know that he will take care of my car giving me the best possible service. Recently I had questions regarding service paperwork. Mark researched the problem and immediately took care of the problem. He personally called me to follow up and let me know that the problem had been resolved. I am so appreciative of the time and diligence that Mark takes to make sure his clients get the best possible service! Thank you Mark for all that you do! Thank You Walter's for outstanding quality and service! I couldn't be happier!! More

Great service with a personal touch from start to end. I went to get my car service and 2 back tires changed. I had two other appointments that morning so I was on a tight schedule. W from start to end. I went to get my car service and 2 back tires changed. I had two other appointments that morning so I was on a tight schedule. When I got to Walter's dealership , I was quickly greeted by the service attendant who got me a service advisor within a few minutes. My service advisor, Brandon Monaco, was very helpful and gets the job done with a personal touch. He's attentive, knowledgeable , and easy to work with. He got me my shuttle to the mall while I wait for my car; called me of the status of my car then had someone come pick me up after everything was done. He made it easy and convenient for me to get me car service there. It was a superb service...Keep up the good work!! More

I was elated with the service at Walters I had an appointment and met Alex for the first time. His greeting was very professional and after a bit of conversation and review of my vehicle's se I had an appointment and met Alex for the first time. His greeting was very professional and after a bit of conversation and review of my vehicle's service record he recommended the type of service for me. He was able to have my vehicle ready in a timely manner with me paying my bill at his desk rather than heading over to another desk to pay. He explained the completed service in detail. Thanks Alex for an easy and convenient service experience............ More

Worth every penny The service truly exceeded what I expected, along with hard work to properly advise me of the true condition of my vehicle, not all will tell the abs The service truly exceeded what I expected, along with hard work to properly advise me of the true condition of my vehicle, not all will tell the absolute truth. My advisor stated he wanted to provide excellent service and retain me as a customer. He went above and beyond to find out particulars about my vehicle and how that knowledge would be best beneficial. Walter's is on the map of dealerships, but its the only one with 5 stars circling its location. And the stars have very distinct meaning that others do not even have in common. When I'm ready to purchase my next Mercedes, this is definitely the star dealership, both hands down! Brandon, Im nearly in tears with thanking you for caring for my vehicle, I will definitely put the word out about you in particular and Walter's. Sincerely, thank you. B.E. More

AMAZING! This was the best service I've ever had at a dealership. Mark Espinoza made everything go smoothly and seamlessly. From the minute he came out to say This was the best service I've ever had at a dealership. Mark Espinoza made everything go smoothly and seamlessly. From the minute he came out to say hello all the way to through to handing me back the keys it couldn't have gone better. Truly an amazing experience, all dealerships could learn something from Walter's. More

Mark Interlicchia is why I go to your dealership. Mark's professionalism, integrity and customer service is why I not only keep returning but it's the only reason I drive by 2 dealerships and go to yo Mark's professionalism, integrity and customer service is why I not only keep returning but it's the only reason I drive by 2 dealerships and go to yours instead. He by far goes above and beyond the customer service aspect. Your dealership is very lucky to have an individual of this caliber and performance working for you. Great job! Great service Mark. Thank you! More

My first encounter with Alex Ramirez I used to deal with Tyler Usary as my Service Advisor. Since he was promoted I meet Alex Ramirez as my new Service Advisor and I found him trustworth I used to deal with Tyler Usary as my Service Advisor. Since he was promoted I meet Alex Ramirez as my new Service Advisor and I found him trustworthy. Alex did a fantastic job of getting my car serviced at the time promised. More

Service A of my E350 My 10000 miles service was due and I did not even make an appointment and just drove to the dealership. I was well greeted at the service front and d My 10000 miles service was due and I did not even make an appointment and just drove to the dealership. I was well greeted at the service front and directed me to Alex Ramirez who was my favorite service advisor. Alex is always friendly and very professional. I was promptly explained everything in detail and Alex made sure that my time was not wasted. It was simple and fast I drove off the dealership with a courtesy car. He called me and followed up everything closely. I was promptly informed when the work was completed. This was the best service experience I had. Thank you Alex and keep up your good work. Mark M Dassanayake More

MY FIRST SPRINTER VAN SERVICE Waited less than 15 minutes for Mark Espinoza (Service Advisor) to meet with me. Told him I just need a LOF for my 2013 Sprinter which had less than 1 Waited less than 15 minutes for Mark Espinoza (Service Advisor) to meet with me. Told him I just need a LOF for my 2013 Sprinter which had less than 10,000 miles, so this was my first service! One would have thought it would be simple! And it was! The two things that bothered me the most was the price and not getting a wash after my service! To do a basic service it was over $200.00 and I got no courtesy wash! I could do with out a wash, but come on guy $200.00+ wow! I wonder if I was charged the day after a holiday rate. This will make me rethink if I want to come back to Walter's for service or check out other Mercedes Sprinter Dealers for service and pricing. More

Fast/Excellent Service- Knowledgeable Service Advisor Mark Espinoza, Service Advisor(SA), went above and beyond in assisting me with a unique service request. My new to me, 2011 CL550 AMG, was just bein Mark Espinoza, Service Advisor(SA), went above and beyond in assisting me with a unique service request. My new to me, 2011 CL550 AMG, was just being delivered via long haul transport and required service and checkout before driving back to San Diego. Mark did a fantastic job of getting my car serviced in record time in this situation. Additionally, he took the time to sit down with me in the car and go through all the computer routines to drive this very intensive computer driven car. Recently a Land Rover-Jaguar SA crossover, he has excellent skills in many areas. Walter's is lucky to have this gentleman on their Team. More