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Walter's Mercedes-Benz of Riverside - Service Center
Riverside, CA
3,000 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,000 Reviews of Walter's Mercedes-Benz of Riverside - Service Center
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March 08, 2023
I’m glad I bought my Mercedes here due to the service. Alex Ramirez took care of everything in a timely manner. He kept me informed and explained the need for further service than I had expected. Alex Ramirez took care of everything in a timely manner. He kept me informed and explained the need for further service than I had expected. More
by Eileenmwebster
Employees Worked With
March 08, 2023
I have had minor issues with my 2020 CLS450 and 2020 GLC63 in the past three weeks. The CLS450 problem was on a Saturday and I was surprised that I was able to speak directly to Enrique Velasquez that GLC63 in the past three weeks. The CLS450 problem was on a Saturday and I was surprised that I was able to speak directly to Enrique Velasquez that day. He helped me right away with a problem I had. The second was on my GLC63. I drive it very little and Enrique took it in and found it was defective and I received a replacement on my warranty. I had purchased this car from MBZ of Temecula and had it serviced there. I was treated poorly, the advisor assuming I was not a "car guy". I questioned the bill and he had indeed overcharged me by $400. I will never use them again and I told their Service Manager why. Thanks for allowing my input. I am glad to have Enrique as my advisor now and will highly recommend your dealership. More
by tjsteph
Employees Worked With
Enrique Velez
March 07, 2023
The Advisor, Alex Ramirez, he answered the questions professionally and met what’s my request. He did the great jobs. professionally and met what’s my request. He did the great jobs. More
by tigerlu2003la
Employees Worked With
March 06, 2023
Parts wear out. It always good to know that my car will be serviced correctly. JR Rodriguez is knowledgeble and helpful. He is busy, but I get an update when there It always good to know that my car will be serviced correctly. JR Rodriguez is knowledgeble and helpful. He is busy, but I get an update when there is something to be updated on. Otherwise I let the man work knowning the car is in good hands. More
by tradersean
March 06, 2023
Everything is very excellent, especially Alex Ramírez, a person who knew how to answer all my questions and who was very friendly and professional. person who knew how to answer all my questions and who was very friendly and professional. More
by Rivasdw
Employees Worked With
March 02, 2023
They always give you service with a smile. I enjoy doing business with Riverside Mercedes. They have a reputation for outstanding quality, honesty, and integrity of work I enjoy doing business with Riverside Mercedes. They have a reputation for outstanding quality, honesty, and integrity of work More
by Ldy N Red
Employees Worked With
Brandon Monaco
February 28, 2023
Austin Schnider was able to explain clearly what needed to be done to my vehicle as well as what services were still covered under the car's warranty. His outstanding service, knowledge, kindness and expe to be done to my vehicle as well as what services were still covered under the car's warranty. His outstanding service, knowledge, kindness and expertise will keep me coming back. Thank you. More
by Jesusgirl
Employees Worked With
Austin Schneider
February 27, 2023
Service advisor Alex Ramirez was responsive and knowledgeable as ALWAYS! It's always a pleasure because I can rest at night knowing that I have been given the BEST service in all of California. knowledgeable as ALWAYS! It's always a pleasure because I can rest at night knowing that I have been given the BEST service in all of California. More
by THERON LEWIS
Employees Worked With
