Walter's Mercedes-Benz of Riverside - Service Center

Been a customer here for a few years and always feel I’m well taken care of when coming to this dealership. The service team is great, have never had any problems! My advisor Joseph always keeps in contact well taken care of when coming to this dealership. The service team is great, have never had any problems! My advisor Joseph always keeps in contact and gives me updates which I like. Thank you! More

Walter's never disappoints. The people are always nice, Cody does a great job taking care of my car, and it gets a wash everytime. The people are always nice, Cody does a great job taking care of my car, and it gets a wash everytime. More

Great service from Cody Burt, like usual. I always have a smooth experience when I take my car to see him. I always have a smooth experience when I take my car to see him. More

My experiences at Walter's are always so good. the people, the service, always top notch. the people, the service, always top notch. More

Pleased with the attention to customer service. First of many visits to come. My service reps were great at assisting me. Thank you Walter’s First of many visits to come. My service reps were great at assisting me. Thank you Walter’s More

Took in my car for service alex Ramirez was very helpful. He answered all my questions and was very patient. He made sure that my car issues got resolved . helpful. He answered all my questions and was very patient. He made sure that my car issues got resolved . More

My advisor Joseph was very knowledgeable and patient. Usually when taking my car in it’s a hassle but this turned into a great experience. I would recommend Walters to anyone! Thank you again. Great serv Usually when taking my car in it’s a hassle but this turned into a great experience. I would recommend Walters to anyone! Thank you again. Great service and team More

I would definitely Come to this dealership again! 10/10! My service adviser was so nice and helped me in every possible way. He went above and beyond to make sure me and my family were good. Thanks a 10/10! My service adviser was so nice and helped me in every possible way. He went above and beyond to make sure me and my family were good. Thanks again Joseph for the great service. More

Had my SLK serviced, cost $7000+ and a week later brought my E-class for maintenance. Got the loaner and a day later noticed a cut on one of the front tires. Called dealership (thinking I am doing them a fav my E-class for maintenance. Got the loaner and a day later noticed a cut on one of the front tires. Called dealership (thinking I am doing them a favor) and talked to Alex Ramirez (service consultant) and the manager of the car loaner. Was instructed to go to Mercedes in Laguna with instructions to make sure to get the invoice for reimbursement. A few days later to pickup my E class, I was told I am being charge half the cost of the new tire for the loaner car. This surprised me and I was so disappointed to hear it. Alex brought the manager Mike and I told him I thought I was doing them a favor. Mike mentioned that he is loosing money with him absorbing the cost. He then asked me why I shouldn't pay for it and I explained my side. Also remembered that the low tire pressure did show when I left the dealership. But, ignored it as it was only 34lbs. After explaining it, to my surprise Mike accused me that I messed up the tire because I drove on a pothole! He was sounding mean! I was shocked to see how this was going! I then looked at him and said we are arguing about a tire when last week I paid $7000+ for my SLK and today I am paying $5000+ for my E class and tomorrow I am planning to bring my ML350 for service and maintenance! Really! Mike paused and said okay I am letting this slide but next time you will pay when ... I will never return to Walter's Mercedes Riverside. I tried to reached the head manager about it and left messages and didn't get a return call. Nor did a get an email follow up to finish my review. They completely avoided it, like it didn't happen. Scary to think you are driving their loaner cars and you could be accused of causing something you didn't do! Beware!!! More

I'm extremely satisfied with my service here. Alex was very helpful and explained everything in full detail. I waited for my service and lounge was comfortable. Alex came to grab me and explained Alex was very helpful and explained everything in full detail. I waited for my service and lounge was comfortable. Alex came to grab me and explained what was done. More