Walter's Mercedes-Benz of Riverside - Service Center

Found it to be #1 in my book the service the people that work there Brandon Monaco is my service manager he's #1. For me always there when I need him and let's me know what and how much everytime. work there Brandon Monaco is my service manager he's #1. For me always there when I need him and let's me know what and how much everytime. More

I was very satisfied with the service done on my car. Also, Austin was very professional and took great care of explaining everything that was needed. Also, Austin was very professional and took great care of explaining everything that was needed. More

Austin Schneider at Walters Riverside Mercedes Benz is the best advisor I’ve met. Keep me updated throughout the process, fast and attentive service. Having some trouble with my Merc but everything went s the best advisor I’ve met. Keep me updated throughout the process, fast and attentive service. Having some trouble with my Merc but everything went smoothly Thank You More

David was knowledgeable, courteous and very professional in his demeanor. He brought to my attention an issue that could be problematic in the near term and handled it promptly. in his demeanor. He brought to my attention an issue that could be problematic in the near term and handled it promptly. More

Thank you David Greene your always so helpful And I appreciate your service I can always depend on you. appreciate your service I can always depend on you. More

Here’s where it’s at… Cody Burt, the service rep at Walters, along with all my experiences there, have been nothing but stellar! “Service without compromise” has been my experience, and I appreciate Walters, along with all my experiences there, have been nothing but stellar! “Service without compromise” has been my experience, and I appreciate the attention to detail. More

JR Rodriguez was my appointed service advisor; I initially came in for the “notice of recall” inspection for my. Mercedes 320 moonroof seal. The inclusive inspection of my vehicle indicated need fo initially came in for the “notice of recall” inspection for my. Mercedes 320 moonroof seal. The inclusive inspection of my vehicle indicated need for tire replacement. Mr. Rodriguez explained the difference between tread and rot and enhance the discussion by bringing a service technician to literally point to the problematic cracks in the tire seam adjacent to the wheel base. Needless to say, this “hands on” care resulted in the immediate and necessary replacement of all 4 tires. The age of the existent tires was also brought to bear; the ‘gentle’ warning of blowout or rim destruction was also introduced into the conversation. This thorough process made the purchase worry free! Mr. Rodriguez also provided a dent removal estimate on a door where an elderly friend had literally used the car to break a fall; that Mercedes withstood the impact, helping to alleviate the impact of the fall, but suffered some non-invasive dents! I will return to the dealership, under Mr. Rodriguez’ watch to secure an appointment to remove said dents. Again, an expeditious solution, thanks to Mr. Rodriguez. His professionalism, combined with patience and expertise, couple with thoughtful explanatory ability, bodes well for continued delivery of excellent service at Walter’s! More

Great service from Joseph lovers. Got updates during my via phone messages. Will be back. via phone messages. Will be back. More

Your customer service is excellent and I will definitely want to do business with you in the future. Keep up the great work!" "I would like to say a special thanks to Brandon! want to do business with you in the future. Keep up the great work!" "I would like to say a special thanks to Brandon! More

I was impressed with the efficiency and customer care shown by Alex Ramirez during my visit. He got the Correct part ordered and delivered. All went Smoothly and with out a hitch. I very satisfied with t shown by Alex Ramirez during my visit. He got the Correct part ordered and delivered. All went Smoothly and with out a hitch. I very satisfied with the whole process and the product. I will use Walter’s Mercedes Benz of Riverside for All services and parts needed for my vehicle. Thank You, Alex. Your the Man !!! More