Walter's Mercedes-Benz of Riverside - Service Center

David was knowledgeable, courteous and very professional in his demeanor. He brought to my attention an issue that could be problematic in the near term and handled it promptly. in his demeanor. He brought to my attention an issue that could be problematic in the near term and handled it promptly. More

Thank you David Greene your always so helpful And I appreciate your service I can always depend on you. appreciate your service I can always depend on you. More

Here’s where it’s at… Cody Burt, the service rep at Walters, along with all my experiences there, have been nothing but stellar! “Service without compromise” has been my experience, and I appreciate Walters, along with all my experiences there, have been nothing but stellar! “Service without compromise” has been my experience, and I appreciate the attention to detail. More

JR Rodriguez was my appointed service advisor; I initially came in for the “notice of recall” inspection for my. Mercedes 320 moonroof seal. The inclusive inspection of my vehicle indicated need fo initially came in for the “notice of recall” inspection for my. Mercedes 320 moonroof seal. The inclusive inspection of my vehicle indicated need for tire replacement. Mr. Rodriguez explained the difference between tread and rot and enhance the discussion by bringing a service technician to literally point to the problematic cracks in the tire seam adjacent to the wheel base. Needless to say, this “hands on” care resulted in the immediate and necessary replacement of all 4 tires. The age of the existent tires was also brought to bear; the ‘gentle’ warning of blowout or rim destruction was also introduced into the conversation. This thorough process made the purchase worry free! Mr. Rodriguez also provided a dent removal estimate on a door where an elderly friend had literally used the car to break a fall; that Mercedes withstood the impact, helping to alleviate the impact of the fall, but suffered some non-invasive dents! I will return to the dealership, under Mr. Rodriguez’ watch to secure an appointment to remove said dents. Again, an expeditious solution, thanks to Mr. Rodriguez. His professionalism, combined with patience and expertise, couple with thoughtful explanatory ability, bodes well for continued delivery of excellent service at Walter’s! More

Great service from Joseph lovers. Got updates during my via phone messages. Will be back. via phone messages. Will be back. More

I was impressed with the efficiency and customer care shown by Alex Ramirez during my visit. He got the Correct part ordered and delivered. All went Smoothly and with out a hitch. I very satisfied with t shown by Alex Ramirez during my visit. He got the Correct part ordered and delivered. All went Smoothly and with out a hitch. I very satisfied with the whole process and the product. I will use Walter’s Mercedes Benz of Riverside for All services and parts needed for my vehicle. Thank You, Alex. Your the Man !!! More

Your customer service is excellent and I will definitely want to do business with you in the future. Keep up the great work!" "I would like to say a special thanks to Brandon! want to do business with you in the future. Keep up the great work!" "I would like to say a special thanks to Brandon! More

GreetingsI know every car dealers are very busy and Greetings I know every car dealers are very busy and providing services to their clients, On my telephone call that I am bringing a car for the servi Greetings I know every car dealers are very busy and providing services to their clients, On my telephone call that I am bringing a car for the service, though it needs an appointment ahead for the services, staff resisted the immediate service. I could have gone to my nephew's place, the House Mercedes, Anaheim. Anyway, I drove the car for service. I went to see David, ask him for the service, he cooperated with me, after the paperwork, within an hour or more, the car was ready to go. I have been given excellent service, without an appointment, verbally told him I will bring another car for the service. I got the second car service without the hassle. Excellent Job. Secondly, During the waiting time I went to the salesperson Mr. Gustavo talked to him about leasing the 3rdcar, he cooperated with me to find a good deal, but unfortunately, the dealer Sales manager couldn't fulfill my demand. More

Alex Ramirez has been our servicing agent for many years. He continues to provide our family the best service and his professionalism exceeds our expectations. Thank you Alex He continues to provide our family the best service and his professionalism exceeds our expectations. Thank you Alex More

Austin Schneider was great - I had to have my vehicle towed due to hitting something on the freeway which blew out the front tire as I went over it. Austin kept me apprised of everything that was happe towed due to hitting something on the freeway which blew out the front tire as I went over it. Austin kept me apprised of everything that was happening as they reviewed the vehicle in detail, provided various recommendations for me to pursue, and after authorizing them, he was able to quickly get the vehicle back into a safe-running condition. I honestly expected the vehicle to remain there at least overnight since this was an unplanned, unscheduled stop - but Austin got my vehicle assessed and fixed up the same day. This was my first visit to Walter's and I was very satisfied. Thanks for everything! More