Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Wayne Akers Ford
Lake Worth, FL
4,412 Reviews
Welcome to Wayne Akers Ford, Where customer service is our passion! Here at Wayne Akers every employee is dedicated to providing world class customer service. That is why we continue to improve every day and maintain a "whatever it takes" attitude. We feel that buying or leasing a vehicle should be easy and hassle free. Simply put we are dedicated to your complete satisfaction.
You, our customers and friends are ultimately at the heart of all that we do. We strive day in and day out to constantly exceed your expectations. Our state of the art facility is designed for your comfort, from our beautiful customer lounge to Free WiFi and coffee.
Please take some time, browse around our website, and get to know us. If at anytime you have any questions or comments, please do not hesitate to contact any of our employee partners empowered to do "whatever it takes" to make your experience exceptional. We look forward to seeing you soon so that we may personally welcome you to the Wayne Akers Family!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 AM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 10:30 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday 7:00 AM - 1:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday 7:00 AM - 1:00 PM
Filter Reviews by Keyword
By Type
Showing 4,411 reviews
September 12, 2022
They was so poli for me . I will be back for service next time . I was so happy for the service I will be back for service next time . I was so happy for the service More
by JOHNNYCOLIN2019
Verified CustomerEmployees Worked With
Other Employees :
Alex Hobgood, Erik Hoffman, Selena Cellich, Alyssa Malave, Daniel Abrams
September 11, 2022
The online advertising is the reason I ended up at wayne acres. I don't have a lot of time to physically shop. When I went to see the truck it was as advertised. The experience was great overall, especially acres. I don't have a lot of time to physically shop. When I went to see the truck it was as advertised. The experience was great overall, especially Mr. Shultz. More
by DMOBLEY250
September 08, 2022
I've been going for years and it's always been satisfying. Good Job.Thanks satisfying. Good Job.Thanks More
by expcontcut
Employees Worked With
September 07, 2022
very helpful nice also very clean work was done very well helped me with my car code well helped me with my car code More
by AM4499
September 07, 2022
Communication during the process was terrible. I dropped my truck off Friday with an appointment and the vehicle was not looked at until Tuesday. This would not have been a problem if I would’ve I dropped my truck off Friday with an appointment and the vehicle was not looked at until Tuesday. This would not have been a problem if I would’ve been told that. I questioned whether or not the repair would be under warranty and the service technician told me she would get back to me before diagnostics. She never did and then I was charged a diagnostic fee. Additionally the Service advisor was little to no help when I wanted to price match tires from a competitor. This was even after I showed her the price match guarantee on your website and on the dashboard inside the dealership behind her workstation showing that you match tire pricing. She either did not want to be bothered or was clearly too busy to provide any customer service. To be fair Carly remained professional and friendly in spite of not resolving any of my issues. She was never outwardly rude, but appeared to need additional training on your policies and procedures. My previous experiences there have been great, I can not say the same for this visit. More
by beardsleyde
Employees Worked With
Carlene Pool
September 07, 2022
My service is always great at wanye Akers just 1 little piece was back ordered so not much could be done! They were super great and Casey went above and beyond! She’s great! piece was back ordered so not much could be done! They were super great and Casey went above and beyond! She’s great! More
by Karen_bardales
Employees Worked With
Casey Greatorex
September 06, 2022
If you service your vehicle in this dealership, please read: I took my vehicle on 1/17/22 for three things: a rattle in what I believed was a speaker and my 2020 Ford Escape Titanium Hybrid didn’t cons read: I took my vehicle on 1/17/22 for three things: a rattle in what I believed was a speaker and my 2020 Ford Escape Titanium Hybrid didn’t consistently turn on my Apple Carplay when connected. They found that the radio did not take an update and that it needed to be replaced ($1485.99 plus tax) and the rattle was the sunroof cross member trim was loose and that caused the rattle. The panoramic sunroof cross member trim was properly secured according to them. My bill was for a total of $389.96. Also, my washer fluid was not spraying. Turned out that the washer jets and lines were clogged. They repaired the lines. At the end of the service, my repair bill was $159.99 for the radio diagnostic and $199.99 for the diagnostic and repair of the rattle sound. I left happy because even though I couldn’t fix my radio, the other two issues were “fixed”. So, a couple of weeks ago I began hearing a rattling noise and looked up at the sunroof and saw something loose. My wipers were not working (again), something was loose in the sunroof, I had a recall in my vehicle and an oil change. My service advisor Yovonnie Ortiz Felix tells me that if it’s the same thing as the previous issue, I had a two-year warranty so they would take care of the situation. I was happy about that because I knew that there was something loose and it would be to take it out and that was it. After a day with my car in the dealer, I receive a call from Yovonnie with some bad news. He calls me and tells me that my sunroof was internally damaged, and I needed a new sunroof ($1600). I was surprised and told him just take the loose piece that was causing the rattle and I won’t use the sunroof. He tells me I cannot do that because the whole sunroof would come crashing down. I was shocked because I barely use the sunroof and I could see a simple loose piece when the sun hit the roof, so I didn’t think it was anything major. He said yes, you will need a new sunroof because we checked it and it is going to come crashing down. He also added to not open it and I was lucky that it was closed. Two days later, I get my car with the other issues fixed (my wipers worked, probably got the recall issue dealt with even though my Ford App states otherwise and my $120 oil change, my other vehicle is a Lexus and I pay less but ok). I start driving with my rattle and something in me said, take the loose piece out and you won’t have to deal with that annoying rattle. So, I stopped in shade and opened my initial part of my panoramic sunroof and found the loose piece, moved it toward the opening and took it out. I felt victorious. I then proceed to look at the piece and saw that it had $9 double sided tape and it seemed familiar. I then said I know my sunroof works so I open the panoramic sunroof and I look up and it was the sunroof cross member trim that was “properly secured” with double sided tape that had fallen. I opened the panoramic sunroof and it opened. I immediately became very disappointed at the dealership because they were trying to scam me into spending $1600 for a new sunroof. Then I started to think wow, I paid almost $400.00 for a diagnostic for my radio that wasn’t probably even checked because my Apple Carplay works (just not consistently, about 70% of the times it is connected) and they wanted me to by a new radio. My double-sided tape fix of my cross-member trim. The irony is that if they put double sided tape again or even better how about properly securing the trim so it won’t fall, then I would have been happy and given you a 5-star review instead of thinking that you are a scamming, deceitful and conniving dealership that lies about the diagnostics that you make. If I fell for both I would have lost over $3000 on repairs for my “damaged” radio and panoramic sunroof. If you service here, please read this and take your business elsewhere, that is what I will do. It’s really sad because this dealership is 5 minutes from my house. SCAMMERS! More
by miguelarce02
Employees Worked With
September 06, 2022
Good service and completed as promised. Friendly personable and professional Would highly recommend service to friends. Friendly personable and professional Would highly recommend service to friends. More
by TTOMLJANOVIC
Employees Worked With
