Wayne Akers Ford

I brought my car in for 100,000 mile warranty broke down five hours out. Radiator hose wasn’t put on right tires were bad. five hours out. Radiator hose wasn’t put on right tires were bad. More

Great The staff was friendly and attentive to my needs. I would recommend and use them next time. I would recommend and use them next time. More

Went there for my oil change and tire rotation and needed a wheel balance due to a vibration at 70 mph. They charged me a fortune to do the balancing. Several days later I realized that the truck vibrates ev a wheel balance due to a vibration at 70 mph. They charged me a fortune to do the balancing. Several days later I realized that the truck vibrates even worse than it did before. There's dealership is not close to me so I couldn't get it back down there but needed to make sure that I wasn't going to have a blowout. I took it to discount tire where they told me that my weights on the wheels were nearly an ounce off on each one. By the way, they charged about half of what this dealership charged me. I will never go back there again. I don't care that I paid for a maintenance plan of oil changes for 4 years it's not worth it to me. Their mechanics are terrible More

Short lived but believed this dealership was awesome, despite my General Manager thinks he run everyone business! despite my General Manager thinks he run everyone business! More

I had to buy this virtually given the distance. The entire transaction was seamless, the price was made fair, financing was simple, they even delivered the car with a few gifts. Top notch dealershi The entire transaction was seamless, the price was made fair, financing was simple, they even delivered the car with a few gifts. Top notch dealership and the easiest car purchased I've ever experienced. More

They took my vehicle on time for the appointment scheduled. Service was prompt and done to my satisfaction. scheduled. Service was prompt and done to my satisfaction. More

I purchased a new 2025 F-350 Platinum Plus from Mall of Georgia Ford on June 30, 2025. Driving home I ran into rain and when I turned the windshield wipers on the wipers extended past the windshield and to Georgia Ford on June 30, 2025. Driving home I ran into rain and when I turned the windshield wipers on the wipers extended past the windshield and took of some paint from the truck. Calling MoGF they said to take it into a local dealer and it would be covered under warranty. After Greico Ford refusing to conduct any work in an expedited manner I went to Wayne Akers Ford. While there I had the privilege of having Consuela as my service advisor. She took good care of my truck and the windshield wiper arm adjusted and the truck back in my hands before the end of the day. Unfortunately, the wiper arm still rubbed on the windshield causing a “rainbow scratching effect” which is something that was a minor issue initially. After more rains and more usage the scratching became more apparent so I took it back to Wayne Akers and Consuela again ensured my truck was taken care of and orchestrated a ride home for me so I would be able to take care of other things at my house. The following week I went to Texas and came back within a 5 day period and ran into hours of rain during the return stretch. After I exited the rain it was clear the windshield wiper arm was destroying the windshield and after speaking with an Akers service advisor I was told they cannot fix the windshield so I took it to Sawgrass Ford. While the truck was at Sawgrass to have the windshield wipers and windshield arm replaced I received a call from my service advisor who explained that both of the blades on the truck were aftermarket which stopped them from being able to do ANY work I needed on the truck. Upon calling Consuela and telling her what I was told I was met with a less than pleasing demeanor. I do know we are all people but we should not allow our feelings to affect our relationship with others. Especially if one works in customer service. We never know what someone else is going through. In the end I was forced to pay for new windshield wipers out of pocket and still have a scratched windshield that no dealership will replace. More

My family has always received excellent service with each and every visit. Our service advisor Ben Buchanan always goes above and beyond to make our visit pleasant. and every visit. Our service advisor Ben Buchanan always goes above and beyond to make our visit pleasant. More