Wayne Akers Ford

Great professional advisor Keana Barthelemy helped me with trying to repair my 2015 Ford Focus. She exhausted all options of trying to help me with warranty. Communicative and helpful. with trying to repair my 2015 Ford Focus. She exhausted all options of trying to help me with warranty. Communicative and helpful. More

They did a fine job for me on my F150. I had the works package done and some upcoming projects pointed out but no hard sell involved. I will come back for any future work. I had the works package done and some upcoming projects pointed out but no hard sell involved. I will come back for any future work. More

Excellent service, very fast, I was surprised very good job i recommend it thank you 😊 job i recommend it thank you 😊 More

I called to have several issues addressed. They knew it was going to take time. The representative said it would take at least two days to diagnose. I asked for a loaner and she said that you They knew it was going to take time. The representative said it would take at least two days to diagnose. I asked for a loaner and she said that you would not provide one. I immediately called Al Packard and they said a would be waiting for me when dropped off the car. So that’s where I took the car for repairs and recalls. Al Packard too care of the mom warranty issues. They tried on several occasions and in different ways to get in touch with Wayne Ackers. Because we were not aware that the extended warranty would only allow repairs at Wayne Ackers! We have done business with this dealership since 1999. We have carried extended warranties the whole time. When called Wayne Ackers to secure the extended warrant I asked for the same as we had when we bought the car. We were assured this was the closest plan. We later found out it was not a Ford recognized plan. So it didn’t pull up on our records. Wayne Ackers refused to get permission to allow Al Packard to do the warranty work. My husband had been in communication with both dealerships to try and resolve this problem. I got involved when I still did not have my car after 3 weeks in the shop. I spoke with Tyler in customer relations and he was always aware of the non progress. After several phone calls to him he suggested I speak with David Lala in finance. I called and emailed with no response. My husband called him no response. My husband did speak with someone in finance but it was a dead end. I finally went to Wayne ackers and asked to speak with David Lala. He recognized my name but denied ever receiving any messages from either Al Packard or my husband. He then told me the only way to reach him is by text. He doesn’t answer emails nor does he answer calls. He gave me his business card and asked for me to communicate with him via text. He was going to reach out to the company to try and get permission for a Ford authorized dealership to do the work. We have never had such a restriction and was very surprised another dealership had to give permission for the work to be done. By this time I have now been without my car for 1 month. My rental car from Al Packard had to be returned. So I called Wayne Ackers and told them I will be bringing my car to them and I need a rental. I was provided a rental. I asked them how much longer it will take for me to get my car. They said they can’t take Al Packards test results they would have to do their own. It took another 2 weeks before my car was done. Needless to say customer service was completely non existent. Tyler tried his best but had absolutely no cooperation from any of his support staff. David Lala was not helpful. I never heard of an employee who can’t be reached by email or phone. How do your clients reach him if they don’t have his cell. And even then it took over a week to get a response. So due to Wayne Ackers inability to provide customer service I was without My car for 6 weeks when I could have had it back in two weeks. Worst experience I have ever had More

Customer service is taribul call with no call back truck was supposed to be looked at on 8 am Wednesday it's know Thursday 2PM and no call from service rep yet was supposed to be looked at on 8 am Wednesday it's know Thursday 2PM and no call from service rep yet More

Es una persona excelente super atento Yo les doy un 100 el servicio de primera Gracias el servicio de primera Gracias More