Wayne Akers Ford - Service Center

Erik is a little intimidating. I think he should be more welcoming and empathetic. He seems to be put off having to take care of customers. We don’t want to be there either. I think he should be more welcoming and empathetic. He seems to be put off having to take care of customers. We don’t want to be there either. More

Christian was a pleasure to do business with. 10 out of 10 thank upu I'll be back 10 out of 10 thank upu I'll be back More

Kristian is awesome to work with. He follows up, prompt and communicative. Danielle is awesome also. He follows up, prompt and communicative. Danielle is awesome also. More

Erik Hoffman has been an incredible person, he is a great man and very helpful. I am very grateful for all of his help. man and very helpful. I am very grateful for all of his help. More

Quick turnaround kept my car protected by covering seats and steering wheel They did miss replacing two screws and steering wheel They did miss replacing two screws More

Steve was our service advisor and he was great! We always received our vehicle back on a timely basis. We always received our vehicle back on a timely basis. More

Communication was beyond awful. Due to complete ignorance to how the warranty sold to us works we were and are still without our car 14 days later!!! Service agents do NOT answer Due to complete ignorance to how the warranty sold to us works we were and are still without our car 14 days later!!! Service agents do NOT answer calls or return mesaages Had to send countless texts to even make any progress. Ultimately had to go into the dealership in person and stand over the agent so they did their job. At this point only 50% of the work requested has been completed. My wife is about to give birth and we STILL do not have our car back. All the time Wayne Akers blaming everyone they can other than owning their own mistakes in this process and advocating for me their client. This is by far the WORST experience I have ever had with service at a dealership. More

2023 Truck was brought in for a no start, was checked and confirmed it was a burnt fuse box and harness. Warranty covers parts but advisor wouldn’t submit claim due to him saying water was present but can’t confirmed it was a burnt fuse box and harness. Warranty covers parts but advisor wouldn’t submit claim due to him saying water was present but can’t tell us how it got there besides a small rust color on fuse box. Wouldn’t water test truck to find leak- called service manager few times and left message but go no response back . More

Danielle went above and beyond to meet our needs. She was a pleasure to work with. She was a pleasure to work with. More

Service was great. I drove up to the dealer, was quickly checked in, Steve went over what service I needed, returned later with an update, and then I was in the cashier I drove up to the dealer, was quickly checked in, Steve went over what service I needed, returned later with an update, and then I was in the cashier’s office checking out. My appointment was at 9:30am and I was heading home by 11:00am. I always choose to wait at the dealership and my wait was not long at all. I am very happy with the service I received. Ford’s website needs to be updated and improved for scheduling service, but the dealer was great. More