Jim Doyle

Communication was beyond awful. Due to complete ignorance to how the warranty sold to us works we were and are still without our car 14 days later!!! Service agents do NOT answer Due to complete ignorance to how the warranty sold to us works we were and are still without our car 14 days later!!! Service agents do NOT answer calls or return mesaages Had to send countless texts to even make any progress. Ultimately had to go into the dealership in person and stand over the agent so they did their job. At this point only 50% of the work requested has been completed. My wife is about to give birth and we STILL do not have our car back. All the time Wayne Akers blaming everyone they can other than owning their own mistakes in this process and advocating for me their client. This is by far the WORST experience I have ever had with service at a dealership. More

by steele4689 Verified Customer Verified Customer

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I recently purchased a truck at Wayne Akers Ford and was impressed with all aspects of the process. Soni was helpful in bringing me in and ensuring the truck was ready James "JP" Pierre was my sales consult impressed with all aspects of the process. Soni was helpful in bringing me in and ensuring the truck was ready James "JP" Pierre was my sales consultant and Gabriel Lenchus was great working through all of the finance and contract issues. In and out in ~4 hours with my wife signing remotely.....can't beat that!! Thanks for everything!! More

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Wayne Akers made the process of buying my Bronco very easy. Best dealership I’ve ever dealt with. JP was super helpful easy. Best dealership I’ve ever dealt with. JP was super helpful More

by MKemp Verified Customer Verified Customer

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This place was very comfortable, made my family feel safe and at home. Communicate very well with me. Gave me the deal I wanted. 5 star! and at home. Communicate very well with me. Gave me the deal I wanted. 5 star! More

by CHICHITEXAS Verified Customer Verified Customer

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The worst dealership I’ve ever dealt with. Mr. Torres is an unprofessional sales manager only interested in just how much money he can extract From his customers for his personal commission. N Mr. Torres is an unprofessional sales manager only interested in just how much money he can extract From his customers for his personal commission. No regard for the well being of his customers and completely unethical. Buyers Beware! More

by MACHINERY_MADNESS Verified Customer Verified Customer

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Very pleased with the whole team at Wayne Akers Ford! !!Salesman Russ Stegall was a true professional and made the buying experience a pleasure!! !!Salesman Russ Stegall was a true professional and made the buying experience a pleasure!! More

by Eagles01! Verified Customer Verified Customer

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Had great experience all around. Good customer service and fair price. Also love the car. Good customer service and fair price. Also love the car. More

by LJDIAMOND64 Verified Customer Verified Customer

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Nice professional people in service management, and skills of mechanics appears top notch -- BUT, an insane level of separation between each kind of mechanical fix has created a hopeless bureaucracy of skills of mechanics appears top notch -- BUT, an insane level of separation between each kind of mechanical fix has created a hopeless bureaucracy of your vehicle not being worked on from the wait time for each new aspect that needs to be fixed..what should take one day has taken over a week. If you have unlimited time on your hands, then this is the service department for you :-) More

by DV Verified Customer Verified Customer

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Professional and knowledgeable. Courteous Very thorough went over the car Explained everything about the financing They were great Courteous Very thorough went over the car Explained everything about the financing They were great More

by CBEAR129 Verified Customer Verified Customer

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Vary in the amount and service great staff easy acsee pleasant knowledgeable friendly people who like to help pleasant knowledgeable friendly people who like to help More

by Jkczajka Verified Customer Verified Customer

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