Wayne Akers Ford - Service Center

Fast response professional knowledgeable and helpful Kept me informed of the work being done. Polite me informed of the work being done. Polite More

Excellent It was great to have a. Good experience with the dealership. Timing was very good please take this as a good experience. Thank you very much. Good experience with the dealership. Timing was very good please take this as a good experience. Thank you very much. More

Just wasted four hours for one tire. A tire that was covered under warranty from when I purchased my vehicle. Every time I go to this service department, I have to spend my whole day the A tire that was covered under warranty from when I purchased my vehicle. Every time I go to this service department, I have to spend my whole day there and it’s never a simple fix. The communication is beyond poor and the staff is unprofessional. If I asked for you to change my phone number, why can’t that be done? I wish I can handle personal business on the company’s clock like Keyanna. If that was so, I wouldn’t have missed work. I spoke with Karl and told him about today’s experience and all he could do was apologize. I got frustrated, yelled and walked out. I’m on the verge of canceling my contracts so I can go somewhere else. More

Outstanding service and follow up Goes out of the way to make the best deal for you Diego does not disappear after the sale He is always there and standing by his word I urge all my friends and family t make the best deal for you Diego does not disappear after the sale He is always there and standing by his word I urge all my friends and family to visit Wayne Akers and see Diego And they do.. More

We own 2 Ford Mustangs. Beginning of the year we got recall letters for each car. In March, 2023 drove to Wayne Akers Ford, Lake Worth with one of the cars for recall servi Beginning of the year we got recall letters for each car. In March, 2023 drove to Wayne Akers Ford, Lake Worth with one of the cars for recall service. We were told the camera part/ wire will be in within a week and must be replaced even though we had no problem with camera. Went back after a week . They serviced the car and assured everything was OK. Few hours later noticed back up camera was pitch black, it was not working at all. As I closed the trunk I heard a noise of loose screw. Went back next morning and they apologized and stated: “ the technician forgot to tighten the screw and now the camera is updated and you’re good to go.” Same time was in process of selling a house and buying a house over 100 miles away. Camera stopped working time after time and decided to visit ford dealership in Palm Bay. They checked the camera and stated: “ your camera is broken and must be replaced… recall was only for the wire.” They charged me $187.00 I asked one of the managers how is possible for me to pay $187 when number one this is a recall and number two another Ford dealership messed up the camera. Was told I need to call the original dealership that poorly serves the car for a refund. I have tried numerous times to call and leave voicemails for Danielle and I have never heard anything back. Wayne acres Ford is the poorest dealership we have ever dealt with now my concern is that since we own two mustang and we already had to go through so much trouble with one of them what should we do with the other one? If you have a service call, I would strolling and recommend not to deal with when acres. Ford in Lake Worth because they do not fix your car. They will break it. More

Very poor customer service sold mea truck with a cracked rim still not corrected horrible. rim still not corrected horrible. More

This mobile service to replace a dead battery has still not been resolved! The battery was physically been done, but the technology that should have been reactivativated but was not! The tech did not have not been resolved! The battery was physically been done, but the technology that should have been reactivativated but was not! The tech did not have is tool with him! He suggested that I find a local repair facility. This was not a completed service call. No one from Wayne Ackers Ford has even tried to finish this service for me. I am very disappointed! More

I scheduled my car to be serviced with specific instructions for four days because I have two businesses and my schedule is very busy and I got a call on Monday saying absolutely nothing got done s instructions for four days because I have two businesses and my schedule is very busy and I got a call on Monday saying absolutely nothing got done so I'm very annoyed and upset about the situation More