Wayne Ford

I had to bring my in earlier than my appointment to get a recall done for my driver's door due to it's failure. Michelle had me bring car in earlier and got me a loaner. The car was serviced and repaired and recall done for my driver's door due to it's failure. Michelle had me bring car in earlier and got me a loaner. The car was serviced and repaired and returned to me on under 3 days. More

As expected. Everyone in the service and parts department is very pleasant to deal with. Everyone in the service and parts department is very pleasant to deal with. More

The dealership kept me informed of the progress of the repair. I also got a cost estimate beforehand on the cost of replacing the front drivers side top speaker. repair. I also got a cost estimate beforehand on the cost of replacing the front drivers side top speaker. More

Bad communication. Went in for a recall and got it back with another issue they never told caught or told me about. Brought it back a 2nd time. Got a dirty loaner car. Went in for a recall and got it back with another issue they never told caught or told me about. Brought it back a 2nd time. Got a dirty loaner car. Finally got it back after 2 weeks and had it checked and 2 tools were left in it. Been going here for years don’t think I will return again. More

Everyone was great and helpful and continues to be what I want in a dealership want in a dealership More

I sincerely believe that a mechanic/ technician at the facility purposely 'rigged' my vehicle's engine to break down so that I would need to return it for repair services that would not qualify to be free facility purposely 'rigged' my vehicle's engine to break down so that I would need to return it for repair services that would not qualify to be free of charge such as was the case for why I initially brought my vehicle to the dealership - a Ford recall diagnostic service. Before I had brought my vehicle in solely due to a recall notification, I had absolutely no mechanical issues with it. Nonetheless, after my first attempt to drive my car after it was given back to me when the recall diagnostics had concluded, upon driving it for less than 15 miles, it shutdown and was disabled - I was unable to accelerate beyond 5 mph. Apparently, (as I was told by Michelle Redmon), the wires under the gas harness were loose and/or worn out and needed to be replaced. I was quoted $675 for parts and labor! How is this possible when before I brought my vehicle to the facility there were no mechanical issues with it whatsoever and now suddenly I'm being told it will cost me nearly $700 to have my vehicle brought to a functional status?! I am extremely dissatisfied with the services at Wayne Ford Services Department and I believe I my vehicle was intentionally 'rigged' to fail by one of your technicians whereby I would be in need of actual engine repairs. The manager of the service department was not helpful at all either. He simply backed what Ms. Redmon quoted me and dismissed any possibility or notion that my vehicle may have been tampered with. My car was running in great condition with no issues for years and suddenly (coincident More

Responsive and communicative, I trust the diagnostics and the recommendations they have made. They provide timely service. the recommendations they have made. They provide timely service. More

He promised to order bed tie down brackets for my new f150 platinum deluxe months ago. I have heard nothing since. My requests for updates have been ignored. This is no way to treat a customer who just b f150 platinum deluxe months ago. I have heard nothing since. My requests for updates have been ignored. This is no way to treat a customer who just bought a $100,000 truck. There are too many other dealerships I can take my business for my next vehicle. Give me a reason to reconsider Wayne Ford. More

Wayne Ford has been servicing my Edge for 13 years! They always do a great job and this time it took a little but to solve a mystery but they did! Michelle and Matt are so great 😀 They always do a great job and this time it took a little but to solve a mystery but they did! Michelle and Matt are so great 😀 More

Efficient and friendly service. Answered all my concerns. Did a thorough check up on my ten year old car! Answered all my concerns. Did a thorough check up on my ten year old car! More