Wayne Ford - Service Center

I had my vehicle towed to the dealership for service and it took them 5 days to get back to me with a diagnosis, despite several calls to inquire about the vehicle. Once they were able to figure out the is it took them 5 days to get back to me with a diagnosis, despite several calls to inquire about the vehicle. Once they were able to figure out the issue, it took an additional 7 days to fix what they said was wrong. I could not get a loaner because they claimed all their loaners were out. All 20 of them. But promised if one came in, I would be the first on the list to get one. Of course no one returned a car after 12 days, which is when my car was ready. After day 12, my engine light came on while driving home. When I called them back they told me to bring it in and they rechecked it. The new diagnosis: the catalytic converter needed to be repaced and my premier extended warranty didn't cover it. (Of course they still didn't have a loaner to offer me.) They td me it would cost $1400.00 to replace that. I was a bit frustrated since I always take my car to that dealer for everything and I mean everything since I bought it. They eventually took off about $200.00 but with the taxes ended up being almost the same. It took an additional week to fix that while I paid for lyft to maneuver from my full time to my part time jobs. Furthermore, everytime I called the service area the person who was in charge of keeping me updated on my vehicle was never at her desk and just never saw the urgency of calling me back in a timely manner. They had my car for 12 days to figure out that fixing a burnt-out coil was not the only issue with the vehicle. This is why people take their vehicle to the dealership, to get the best diagnoses for their vehicle. Not only are they unprofessional, their diagnoses are not accurate, they are overpriced and their customer service has decreased since Ron has retired and the second in line is Matt. I am very disappointed of how I was treated. I feel like I am a valuable customer and have spent a lot of money at that dealership coupled with the many times I had to return the vehicle for problems they claimed they have fixed but didnt. Unsatisfied customer. More

Honest and high quality work! I refuse to go to any other Ford dealership. Michelle and Matt H. are the most honest and kindest service advisors! Trusted them for many years! I refuse to go to any other Ford dealership. Michelle and Matt H. are the most honest and kindest service advisors! Trusted them for many years! More

The employees are very friendly and helpful and your follow up from service is appreciated. Thank you follow up from service is appreciated. Thank you More

Car was processed quickly. Staff was professional. Waiting area clean and WiFi access was a plus. Staff was professional. Waiting area clean and WiFi access was a plus. More

Michelle in service was great at communicating how the work was progressing and doing everything possible to make the hardship of not having your vehicle as hassle free as possible work was progressing and doing everything possible to make the hardship of not having your vehicle as hassle free as possible More

Respectful, hospitable, explained everything to me give me an immediate appointment didn’t have to wait long at the dealership less than an hour, give or take. me an immediate appointment didn’t have to wait long at the dealership less than an hour, give or take. More

The parts and service department have always been polite, professional and very helpful. In the showroom Jordy has assisted me on numerous occasions with technical questions with my new f-150, and sat in the professional and very helpful. In the showroom Jordy has assisted me on numerous occasions with technical questions with my new f-150, and sat in the truck going over its operations, he has been very helpful.. More

My car door had oil on it after the oil change. In the past they would put floor mats but not anymore. Woman who helped me, just handed me the form and didn’t explain any of the details from inspec In the past they would put floor mats but not anymore. Woman who helped me, just handed me the form and didn’t explain any of the details from inspection More

Very unimpressed with the parts department at Ford. It took 2 months to recieve the needed part. T It took 2 months to recieve the needed part. T More

Great job because it was done quick and used the ford rewards thank you very much rewards thank you very much More