Wayne Subaru

On the Road Again I have had three Suburus. this being my second Crosstrek. Love it. Have a little fender bender and required some body work. My service rep, Tony Ma I have had three Suburus. this being my second Crosstrek. Love it. Have a little fender bender and required some body work. My service rep, Tony Maggiore was great and as usual, everyone I dealt with from reception to service was courteous, friendly and overall just what you would want and hope for. I was always able to get someone to talk to me and was able to follow the progress of the repair which was important to me. It took a bit of time, I had hoped it would be done faster, but things take time even if we do live in a world that expects instant satisfaction. I now have my car back - it looks perfect. I am a happy camper. More

Great Customer Service! I had to take my car in for a long-overdue recall issue. They did what prep work was necessary and have kept me informed as to parts progress directl I had to take my car in for a long-overdue recall issue. They did what prep work was necessary and have kept me informed as to parts progress directly from Subaru on a regular basis, which is unheard of in this day and age. I'm still waiting on the part, but at least I'm kept informed. More

Change The sales personnel are well informed , patient, and eager to please. They also worked hard to solve problems and make sure we left happy. Leasing a n The sales personnel are well informed , patient, and eager to please. They also worked hard to solve problems and make sure we left happy. Leasing a new car is not always a seamless process. More

Good But Short On The Oil I felt the service was good but I stopped getting oil changes there awhile ago. This time as part of a major tune up they changed the oil and sure en I felt the service was good but I stopped getting oil changes there awhile ago. This time as part of a major tune up they changed the oil and sure enough again after only a couple of weeks I had to add oil. It happened all the time when I got the oil changed there but never after when I went to other places for an oil change. I find that very annoying that they "cheap out" to save a few dollars. That is not good service. However, I will say my customer service rep was very good, informative and friendly. I liked him a lot and will ask for him with any future service. More

oil change and replacement keys The staff are all very friendly and helpful. They attended to my needs and answered all my questions professionally and thoroughly. I was satisfied wi The staff are all very friendly and helpful. They attended to my needs and answered all my questions professionally and thoroughly. I was satisfied with the service provided. More

Steve was very courteous, professional and knowledgeable. He is easy to work with. This was our second buying experience with him. We would highly recommend him. He is easy to work with. This was our second buying experience with him. We would highly recommend him. More

Quick, easy, good service We went in knowing exactly what we wanted. The sales team showed us a couple different models of the 2020 Ascent. Communication after our first visit We went in knowing exactly what we wanted. The sales team showed us a couple different models of the 2020 Ascent. Communication after our first visit was very good via email and phone. We bought the car quickly and the entire process was seamless. More

Open, honest dealer The dealer provided me with a very attractive internet price on an Outback and when I arrived they didn’t try to provide any unnecessary additional ch The dealer provided me with a very attractive internet price on an Outback and when I arrived they didn’t try to provide any unnecessary additional charges. This is the first dealer that didn’t try to sell window etching- after decades of car buying! I truly appreciated my experience here and wholeheartedly recommend anyone in Northern NJ to buy their Subaru at Wayne Subaru. More