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Wayne Subaru
Pompton Plains, NJ
1,568 Reviews
Wayne Subaru has been family-owned and operated since November 1, 1977. We are proudly recognized as being the only exclusive Subaru franchise in Passaic and Morris Counties (we are not part of an auto group, and we are not a multiple franchise retailer). We are a leading provider of new and used Subaru cars thanks to our quality automobiles, competitive prices and superior sales specialists.
Wayne Subaru has been and remains committed to delivering a consistent level of excellence when serving all of our customers’ needs. When servicing our customers in the Northern New Jersey area (and beyond), we deliver a comprehensive, high quality, and truly exceptional experience for our customers from the minute they step into our Retail Store. Not only do we maintain an excellent inventory of cars, drivers will find our finance professionals are adept with helping them secure the best rates available on auto financing and Subaru leases; and we also maintain a Subaru auto repair and service center, along with a fully-stocked auto parts department. We have everything a customer needs.
Over the years, Wayne Subaru has proudly grown to be one of the most respected Subaru Retailers in the area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,568 reviews
September 18, 2019
Avoid at all costs!!! We were having issues with our bluetooth audio. On August 12 we dropped our car off at Wayne Subaru Service. That’s where the nightmare begins. We exp We were having issues with our bluetooth audio. On August 12 we dropped our car off at Wayne Subaru Service. That’s where the nightmare begins. We explained the situation to a service advisor and we also requested an oil change + brake light switch recall. We brought our own oil and filter. We dropped the car and left the service. At the end of the day we received a call from service advisor explaining that they tried to upgrade software on head unit but it was stuck during an update. He said that they will have to replace head unit. We asked how many days we will wait for the new head unit. We have been told few days. Then we decided to leave the car at the service since it was only a few days. On August 16 at the end of the day we called service advisor since we have not heard back. He said they have not received the head unit yet. Okay it happens. When we asked again when is it going to come. He still was not sure when it will arrive. We asked him to call us back asap when they have the exact arrival date, since our car was sitting at the service for a week. We clearly stated that if it’s going to take longer than few days we must get the car. He called us back on August 19 to tell us that the part was shipped and will arrive in a few days. Still no exact arrival date. On August 21 we called again to find out if head unit arrived. Service advisor said the head unit arrived and they were installing it. At the end of the day he called us back to tell that the car was ready. We said we will pick it up next day as service was closing in less than 30 minutes when he called. That was the 9th day the car was sitting at the service. On August 22 we went to service to pick up our car to find out that they replaced the head unit but issue was not resolved. Which means they did not even test the new head unit. On top of that we found out that USB port is not working also, which was working perfectly fine before bringing our car to service. Then we asked for a service manager, who came to test the new head unit to say that he never seen such thing before. He told us that they will contact Subaru of America regarding the issue and let us know how to proceed. Moreover they did not even use our own oil and filter for an oil change. When we asked service advisor about it, his response was “Oh we are sorry our mechanics used Subaru oil, we did not use your oil and filter”??Which we had was genuine Subaru oil filter and SAE certified oil. Plus we got free scratches and dents on our car!! Since there was nothing else they could do we drove our car to home. This was the worst Subaru service experience we've ever had. As of today issue is still not fixed !!! More
by Kyle
Employees Worked With
Jeff, Shayna
September 15, 2019
Legacy Purchase We recently purchased a 2019 Legacy for our daughter. Our salesman, Ed was very helpful and accomodating. It was a very easy car-dealership experienc We recently purchased a 2019 Legacy for our daughter. Our salesman, Ed was very helpful and accomodating. It was a very easy car-dealership experience. More
by nickgem
Verified CustomerEmployees Worked With
Frank Thierwechter, Ed Frosztega
September 14, 2019
They were very knowledgeable Everything was explained very concisely the salesman Ed was very attentive and informative making the purchase from start to finish easy I would recom Everything was explained very concisely the salesman Ed was very attentive and informative making the purchase from start to finish easy I would recommend and purchase from them again More
by JIM282NJ
September 13, 2019
Great experience I recently bought a Subaru crosstrek from Wayne Subaru. When my husband and I first went to look and test drive the crosstrek, our salesperson was ver I recently bought a Subaru crosstrek from Wayne Subaru. When my husband and I first went to look and test drive the crosstrek, our salesperson was very friendly and patient. We did not feel pressured to purchase a vehicle right then and there. He worked diligently with us to get to a price within our range. He answered all of the question we had. The service associate was also extremely helpful is showing us the features of the vehicle. More
by graz1113
Employees Worked With
Frank Thierwechter, Nick Gigantes
September 12, 2019
Make This Your First and Only Stop! Our first visit was to Wayne Subaru, as we were looking to buy a 2019 Crosstrek. We were greeted by Sales Professional Ken Kopack. From the moment we Our first visit was to Wayne Subaru, as we were looking to buy a 2019 Crosstrek. We were greeted by Sales Professional Ken Kopack. From the moment we met Ken, we were totally blown away how pleasurable and easy it was speaking with Ken. He took the time explaining in detail the options we wanted, and had one in transient in our color choice. He priced out the vehicle, NO HAGGLING, NO TRICKS were used and gave us his very best price. We told Ken, we would seriously think about it. In the meantime we went back to another dealership, where we had purchased our last 2 Subarus. This would have been our third car. Our treatment was nothing like we had experienced at Wayne Subaru with Ken. We felt like strangers walking in off the street. Their pricing was higher than Wayne Subaru.. Buying a car should be a happy and enjoyable experience, as we witnessed first hand at Wayne Subaru. We were treated like family, a handshake was all that was needed to seal the deal. We definitely will tell all our friends and family to buy their next Subaru from Ken Kopack at Wayne Subaru. More
by Platinum Lady
Employees Worked With
Other Employees :
Wayne Subaru Owner thanked us personally for purchasing our new 2019 Crosstrek from them.
September 12, 2019
Excellent customer service! Donnie was a terrific salesman and sold us the perfect car for us at the right price. Sales and finance departments were very easy to work with. Donnie was a terrific salesman and sold us the perfect car for us at the right price. Sales and finance departments were very easy to work with. More
by EDCHRISTENSON0
September 09, 2019
Best Experience Ever Bought a 2016 certified Forester, couldn't be happier. My salesman Ken Kopack listened to what we had to say and showed us several vehicles. No pressu Bought a 2016 certified Forester, couldn't be happier. My salesman Ken Kopack listened to what we had to say and showed us several vehicles. No pressure no pushing to make a decision. when I decided Ken walked us through the process. He was very thorough and used the numbers I wanted at the price I wanted. Ken then introduced me to David Fried the finance officer and he offered me several packages to better service my vehicle which I did except a few. Both gentlemen were Professional and courteous. This Is the first time I have used Wayne Subaru, I own another Subaru and Honda. Will never shop anywhere else. Have never been treated so well, they made me feel like a person not another number. Thanks Guys I truly appreciate your efforts. I would also like to thank John who did a great job explaining the cars features to me before I left the dealership. Thanks again. More
by Dan Corcoran
September 09, 2019
great Great. Thus is a friendly and efficient dealership, a low pressure environment for customer. We leased several vehicles from him already. Always a pro Great. Thus is a friendly and efficient dealership, a low pressure environment for customer. We leased several vehicles from him already. Always a processional. Should open a flagship store in Lewes DE More
by Judy
September 06, 2019
Smoothest experience buying new car yet Ken Kopack was friendly, but also a no nonsense and efficient salesperson. I came in looking for a 2019 Forester, but they did not have what I was lo Ken Kopack was friendly, but also a no nonsense and efficient salesperson. I came in looking for a 2019 Forester, but they did not have what I was looking for readily available. They did have a few 2019 Outback left in stock and surprised me with the most competitive pricing I've seen in the area. On top of that, they have one of the lowest mandatory add-on fees in the area (such as documentation fees) and they don't push unnecessary add-ons like vehicle window etching as some dealerships do. I am hoping I have just as good an experience with the service department. A this point quite recommended over two other Subaru dealerships west of there. More
by Davejl
Employees Worked With
September 04, 2019
Great purchase experience This was one of the best purchase experiences I have ever had. Didn’t have to plays to get a good price or good value on my trade in This was one of the best purchase experiences I have ever had. Didn’t have to plays to get a good price or good value on my trade in More
by sasha95
Employees Worked With
Jackie
