Wayne Subaru

I went to this dealer because he was local and had a car I was interested in. The salesman could not explain any features of the car. When I notice a engine warning light on when I started the car. I was to I was interested in. The salesman could not explain any features of the car. When I notice a engine warning light on when I started the car. I was told that they would take it to the shop and check it out. I called or stopped by every week for a month even though they promised to let me know the status of the car to check on it. They never did let me know if it was ready. I was told every time I contacted them that the car was not ready, they were waiting for a part, or that there were cars being serviced in front of it. This went on for over a month. I finally gave up and bought a car somewhere else. This was the most horrible customer service I have experienced at a car dealer. Obviously I was a serious customer, they should have contacted me to let me know the truth about the car. More

I had a very pleasant experience with this dealership. I had a very pleasant experience with this dealership. They gave me an EXCELLENT price and were very friendly and personable. Hector, the Business M I had a very pleasant experience with this dealership. They gave me an EXCELLENT price and were very friendly and personable. Hector, the Business Manager went over all the paperwork very thoroughly and did not pressure me with the typical add-on....extended warranty, gap insurance, etc. No hidden or undisclosed fees were added at the final signing. More

This dealership claims to be a family business but they are unwilling to work with their customers. very poor service, I would never let anyone I know buy a car from or deal with these people, sorry. This are unwilling to work with their customers. very poor service, I would never let anyone I know buy a car from or deal with these people, sorry. This is also the first time I have ever had to write a bad review of a business. More

They sold me a car, then called me less then a week later to say they "Made a mistake" and my payments "Should be higher" We are going to have quite a discussion. Bottom line, their mistake, they should ea to say they "Made a mistake" and my payments "Should be higher" We are going to have quite a discussion. Bottom line, their mistake, they should eat it, I have a contract. Seriously, what the gently caress? More

What a horrendous experience! These people try to act like they have some family type atmosphere, DO NOT BE FOOLED they will get over on you, some family. I live in the area and never thought about buyin like they have some family type atmosphere, DO NOT BE FOOLED they will get over on you, some family. I live in the area and never thought about buying there being the place is so ran down. I went in and dealt with the salesperson, a younger guy, no names mentioned. He was nice at first, took me for a test drive, answered all of my questions. The minute I said I would be going to ramsey and loman he proceeded to tell me all of this stuff which turned out to be outright lies! First I went to Loman and they were nice and treated me well my only issue was they had a very limited stock, overall a nice experience. Ramsey which Wayne had all bad things to say about was excellent as well. I was told that they didn’t have loaners and they are nasty, that they would force us to take etching, not true. Very nice, they have many loaner cars and fees were not over the top. Needless to say I purchase at Ramsey and I am so glad I did not listen and took upon myself to find out. I knew they were insecure about something the minute that they started to bash other deelers. The funny thing both other dealers I comparison shopped had nothing but nice things to say about their competition. Kudos to Ramsey More

3 hours of negotiation on Saturday during which there was only 1 "technical expert" among the sales staff to ask questions. Well, he wasn't such an expert since after buying the 2.5 limited outback, our ste only 1 "technical expert" among the sales staff to ask questions. Well, he wasn't such an expert since after buying the 2.5 limited outback, our stereo would not work with my iphone. It took them 4 days to figure out that we would have to buy the media hub to rectify the situation. However, it only took me 1/2 hr talking with the customer service rep from Subaru to get the same answer. The dealership said they were giving us a break on the price of the hub, but according to corporate Subaru it was the retail price. When we picked up the car, we spent over 2 hours having to fill out paper work and there were scratches on the car. I took the car back to get plates, the scratches buffed out, and the media hub put on. Things were fine till I went back to pick it up. Only one person at the service desk who couldn't leave the desk so, I had to go back out and check the milage of the loaner, go back out and move the loaner to behind the building and then once all done I asked where is my car. The answer was "I don't know, I guess behind the building". It was 7pm dark and cold. There were no lights behind the building. I will never get my car serviced there!!!! More