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Wayne Subaru - Service Center

Pompton Plains, NJ

4.6
119 Reviews

119 Reviews of Wayne Subaru - Service Center

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February 17, 2022

I was fully satisfied with customer service, as well as with the repairs identified and executed. More

by PMG
Recommend Dealer
Yes
Employees Worked With
Dan Trudeau
Feb 18, 2022 -

Wayne Subaru responded

We're happy we could make the experience easier! Thank you for rating Wayne Subaru five stars!

February 16, 2022

I evidently hit the day the heat system was not functioning. The almost 2 hrs was cold. Seats at 10AM WERE PACKED. More

by darryllynch4423
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan Trudeau
Feb 17, 2022 -

Wayne Subaru responded

Hi Darryl, I'm having a hard time understanding your review, and would like the opportunity to discuss this with you further. Thanks, Charles Moltane - Subaru Support Manager - cmoltane@waynesubaru.com

Feb 20, 2022 -

darryllynch4423 responded

I understood the failed room heating I’d complained about was corrected the following day. I thank you for your interest in my response. The waiting room seating was packed when I arrived in truth tho for my 10 AM appt. In future I’ll endeavor to make an earlier appt. Again, thank you for your reply. I’ve always gotten help when I had a question. That too, is appreciated. My best, Darryl

Feb 20, 2022 -

darryllynch4423 responded

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February 09, 2022

I had an immediate flat and was in need of a new tire. Stephen was so easy to work with. He provided excellent customer service and I had my tire replaced within a couple of hours. I really appreciate the More

by ElJurt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen
Feb 09, 2022 -

Wayne Subaru responded

Thank you for your wonderful review! We're so glad Stephen & the team were able to get you back on the road quickly. Your support is greatly appreciated by all of us here at Wayne Subaru and we look forward to serving you again next time!

February 02, 2022

Re 1/28/22 service appointment @ Wayne Subaru: I was satisfied, as usual, with the work done and especially their honesty. In addition to the oil change which was due, I suggested that I needed brake w More

by bhearn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce
Feb 03, 2022 -

Wayne Subaru responded

Thank you for the review and feedback. We appreciate you coming to visit us here at Wayne Subaru and hope we can be of service to you again in the future!

Feb 03, 2022 -

bhearn responded

I have a suggestion. I think you should once again make brochures of all your latest model vehicles available in the service waiting area. This used to be the case when I initially came in to have my Outback serviced but I haven't seen them available for quite some time. I'm currently considering purchasing a new car and want to study a couple of brochures. If it's too costly to openly supply brochures in the waiting area, perhaps you can make them available by request only. When I asked Service Rep, Bruce for a brochure, he explained that Service did not have them available at all. Thank you, Brian Hearn

Feb 03, 2022 -

Wayne Subaru responded

Brian, thank you for your response and yes we should have them available. We will make sure that they are available once again. We appreciate your business and your suggestions. Regards, Charles Moltane

January 29, 2022

The service done in Hamburg Turnpike location was as usual professional, done with curtesy, punctuality and smile. Thank you, Team Subaru !👍🏻 More

by Elalesiak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Calicchio
Feb 01, 2022 -

Wayne Subaru responded

We're so happy to hear the service team gave you five-star care! Thank you for coming to see us! - Wayne Subaru

January 28, 2022

Never had any issue with the sale or service of my Ascent . Everything is done professionally . I would recommend them ,the addition of the express service is a plus More

by Jburdi48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kopack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Wayne Subaru responded

Thank you for trusting the Wayne Subaru team with your sales & service needs! We appreciate your continued support and look forward to your next visit!

January 18, 2022

I always have a good experience when I bring my car in for required service. More

by tbear973
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Vranch
Jan 20, 2022 -

Wayne Subaru responded

We're happy to hear it! Thank you for being a loyal Wayne Subaru customer!

January 15, 2022

I always get good service when I bring my cars here. Jerry, the service manager is excellent and always helpful and understanding. I will probably buy another Subaru in the future. More

by Lorrainejbyron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry, Service Mgr.
Jan 18, 2022 -

Wayne Subaru responded

Thank you for being a Wayne Subaru customer! We appreciate your wonderful feedback about our team and look forward to seeing you next time!

January 13, 2022

Great dealership to work with. Love the service department. Took care of an issue fast. More

by AMW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Trudeau
Jan 14, 2022 -

Wayne Subaru responded

We're so glad we could help you out! Thanks for being a Wayne Subaru customer. We look forward to seeing you next time!

January 12, 2022

Sales department was knowledgeable and courteous…no pressure. The service appointment that I made ready when I got there and the warranty repair was completed in the time that I was told. I would defin More

by TJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Trudeau
Jan 13, 2022 -

Wayne Subaru responded

Thank you for trusting Wayne Subaru with your business! We appreciate you recommending us to others and look forward to seeing you next time!