Wellesley Toyota

Above and beyond A very easy and enjoyable experience. Ray went out of his way to help me get the paperwork completed, including working out of office hours. I will de A very easy and enjoyable experience. Ray went out of his way to help me get the paperwork completed, including working out of office hours. I will definitely make this my first stop when I need a new car. More

Thank you for excellent experience in purchasing new car Martin Hansberry made the purchase of our new car an extremely efficient, courteous, and pleasant experience. In fact, it was far and above the best Martin Hansberry made the purchase of our new car an extremely efficient, courteous, and pleasant experience. In fact, it was far and above the best experience I have ever had a car dealership. I will certainly give my highest recommendation of Martin, and his colleagues at Wellesley Toyota, to family and friends. More

Stress-free purchasing process! Martin Hansberry made the buying experience simple, straight forward and haggle-free. Was especially smooth handling the paperwork, insurance, and pla Martin Hansberry made the buying experience simple, straight forward and haggle-free. Was especially smooth handling the paperwork, insurance, and plate changes. Very satisfied customer! More

Helpful Fruendly Staff We went to Wellesley Toyota first to try out some Highlanders. The process was easy and the cars were priced fairly. Marcus DeOliveira was very nice a We went to Wellesley Toyota first to try out some Highlanders. The process was easy and the cars were priced fairly. Marcus DeOliveira was very nice and actually looked for a car that matched exactly what I was looking for. More

Thank you, Victor. Everyone I encountered at Wellesley Toyota was friendly and helpful. The Sienna looks like the vehicle that will work well for me in my traveling da Everyone I encountered at Wellesley Toyota was friendly and helpful. The Sienna looks like the vehicle that will work well for me in my traveling days, but only time will tell on that score. However, Victor was exceptionally helpful, driving out to Natick to give me a ride so I could pick up my new car, despite it being his day off. More

Smooth transition from one purchase to another Ten years ago I bought a Prius from Wellesley Toyota. I have enjoyed excellent service ever since. But this winter I was ready for a new car, one that Ten years ago I bought a Prius from Wellesley Toyota. I have enjoyed excellent service ever since. But this winter I was ready for a new car, one that my wife and I could travel in. So, I returned to Wellesley Toyota, and once again they came through. I now own a Camry Hybrid, and I am satisfied again - with the car and with the excellent service from the sales staff at Wellesley Toyota, from Barneby Duplessy, from Chris Davey and from Mr. Houlihan. More

Recent experience buying a RAV4 Hybrid I recently bought a Toyota RAV4 Hybrid from the Welleseley Toyota! All staffs are so professional and kind! They helped us to meet our need! Sale pers I recently bought a Toyota RAV4 Hybrid from the Welleseley Toyota! All staffs are so professional and kind! They helped us to meet our need! Sale person Mr Mohammed Najem was excellent! He really a good value for the Wellesley Toyota! This was our second business with them! We really satisfied with the level of excellence service and Costomer satisfaction! We thanks manger Christ and the financial guy Mr David! We strongly recommend the Welleseley Toyota to everyone who seeking quality and trust in the business! More

Worst customer service ever. Recently my newly purchased RAV4 I was hit by another car. The insurance company came wrote me a check for the claim and gave me all the informati Recently my newly purchased RAV4 I was hit by another car. The insurance company came wrote me a check for the claim and gave me all the information. I contacted my Toyota dealership, even though they were not on the approved list as I assumed it would be best to go to a Toyota dealer especially one where he just purchased my car. Speaking on the phone with a representative of the dealership I was told to deposit the check, and bring my car in to have it repaired. When I brought my car in to be repaired the representative that I then met had no idea why I was bringing the car to that location as I should have made an appointment so that the car could be brought to a different location where the repairs would be done. The representative was extremely ambivalent when he talked to us, to the point where we had to talk to his manager. The manager also was extremely unhelpful. They had no reason as to why I had taken off a day of work, nor why I had my wife take a day off of work, to drop off the car when in point of fact I really couldn't drop off the car there. The manager eventually backtrack and said I could certainly drop the car off there but that it would probably take two or three weeks because the repair shop was so busy. Needless to say I did not appreciate being treated poorly, and misled as to the process of having the car repaired. Having just spent $25,000 cash to purchase the vehicle, I expected a higher level of customer service. At the very least I would have appreciated not feeling like I was an annoyance or doing something wrong when all I did was follow what I was told. I will never take my car for service to this dealership again, and it has soured me on owning a Toyota. Sent from my Verizon, Samsung Galaxy smartphone More

Excellent service.. Recently I purchased a car from Wellesley Toyota and could not have been more pleased. Everyone was so professional, friendly and helpful. I worked wi Recently I purchased a car from Wellesley Toyota and could not have been more pleased. Everyone was so professional, friendly and helpful. I worked with Jason, Shaun & Al. My car buying experience at Wellesley Toyota was easier than any car I’ve ever purchased in the past. My questions/concerns were answered promptly. I highly recommend them for your next purchase. More

Poor Experience looking for a Used Car Went to Wellesley Toyota looking for a used car. The main dealership sent me up the hill to their used car location. The interior was outdated and mes Went to Wellesley Toyota looking for a used car. The main dealership sent me up the hill to their used car location. The interior was outdated and messy. What was worse than the physical appearance was our experience with our sales consultant. We were looking for a RAV4, but wasn't going to buy that day. Our sales consultant said "Why are you going to come on the busiest day of the week (Saturday) looking for information? I'm busy today" He continued to tell us about he just sold a vehicle that day and how he was "ready to go home now." Can't speak to the main dealership if you are looking for a new car, but I would not recommend Wellesley Toyota if you are looking for a used vehicle. I took my business to another Toyota dealership on route 9 that treated me much better. More