My thought about Wellesley Toyota:
I, Truc Nguyen, bought the 2007 Acura RL car at this dealer about 2 1/2 weeks ago. My Salesman is Alens Constant. People at this dealer is very nice and friendly; willing to help and answer my questions very nicely.
Something I would like my Salesman, Alens, taking care of my car before I pick it up, he responds to my request instantly; bring my car to his garage and have job done right away. Something they can't do at that moment, they are honest to tell me the truth, such as my Acura power steering fluid is just below a min. level; and I want to fill it up to max. one. After my Salesman brought my car back from his garage, and told me that they don't have the Acura power steering fluid in stock, and they don't want to screw it up by filling a non-compatible one. They gave me a CVS $10 gift card to buy the right one (Acura fluid) afterward. I appreciated them telling me the truth, but I didn't take that CVS gift card anyway. They gave me a full tank of gas to drive home and around for a while without worrying about gas, which is nice.
Another simple Customer Service which made me impress; on the cold, windy day, Friday Feb. 20, 2009, I need a hot coffee to warm me up after driving test and general checking that car outdoor; their big free fresh coffee bottle is emptied after I got more than half of my coffee cup, the lady, who works in front desk, got up and told me that she's going to get another fresh coffee for me. It is simple and minor thing, but it is a symbol that they care their customers no matter whether custoners buy their products (vehicle) or not.
I write this review late (more than two weeks after purchasing my car) because I was busy with my new car: paperwork: registration, inspection, learning how to use features, functions on my car).
Bottom line, this is a very good dealer to do business with, good taken care of customers, friendly, good deal. If I have a chance to come back this dealer, I definitely will.
Thank you my Salesman, Alens Constant; dealer: Toyota of Wellesley, the place trains employees well - how to take a good care of customers.
Wellesley Toyota's first time customer,