Wellesley Toyota - Service Center

My experience with Tang Wong was great I gave the rating that I did because from the moment I was helped by Tang Wong and the other staff members I was taken care of Tang was very knowledg I gave the rating that I did because from the moment I was helped by Tang Wong and the other staff members I was taken care of Tang was very knowledgeable and knew what to do, he also kept me up to date while I was waiting, by periodically checking in with me to let me know how things were progressing and not just having me wait and wait without any updates My experience was great and I not only recommend Wellesley Toyota, but I also recommend Tang Wong who works there, the service was great with Tang, he knows what he's doing More

a long time customer My family and I have purchased 5 new vehicles from Wellesley Toyota and have experienced the most professional,courteous and friendly staff. I will co My family and I have purchased 5 new vehicles from Wellesley Toyota and have experienced the most professional,courteous and friendly staff. I will continue to shop here in the future. An absolute pleasure!! A.W. Almquist More

Fast caring service I came in on a Saturday with no appointment - my windshield wiper had shredded (on a new car), however it was not under warranty. When I pulled out my I came in on a Saturday with no appointment - my windshield wiper had shredded (on a new car), however it was not under warranty. When I pulled out my wallet to pay, Bob said “on the house.” This is not the first time I have been to them and they are a fantastic service department! More

service department is excellant I"m a snowbird & returned to an 88 degree day in Needham, Ma. only to find that my air conditioner was not working. We were leaving for the weekend to I"m a snowbird & returned to an 88 degree day in Needham, Ma. only to find that my air conditioner was not working. We were leaving for the weekend to visit our children in 2 days. I called Wellesley Toyoto & spoke to Matt at 4:00 PM & he told me to come right in. He fit me in & refilled & checked the air conditioner while I waited until it was fixed. I have been dealing with Wellesley Toyoto for over 20 years and there service dept. has always been very accomodating. More

Well done Professional, efficient, forthcoming: all are apt descriptors for the service department. From the first phone call to the pick-up, the process was w Professional, efficient, forthcoming: all are apt descriptors for the service department. From the first phone call to the pick-up, the process was well handled. More

Great Service Team I've been getting my 4Runner serviced at this dealership for about 4 years and have had great experiences. The service team is always friendly and I've been getting my 4Runner serviced at this dealership for about 4 years and have had great experiences. The service team is always friendly and have a firm understanding of what each service entails. They are clear about what parts are deteriorating and give fair estimates of when to replace each part by. My car is under warranty and they were proactive in fixing some issues that were covered, offering me a rental car for the day to address the problem. More

26 excellent years, so far! Our family first bought a new Toyota Previa from Wellesley Toyota in 1992 after comparison shopping at many dealerships. After 200,000 very reliable m Our family first bought a new Toyota Previa from Wellesley Toyota in 1992 after comparison shopping at many dealerships. After 200,000 very reliable miles, we bought another! Now, when it’s time to buy, we just call Wellesley Toyota because of the phenomenal Service department. We know our Wellesley Toyota vehicles (our family history count is now seven) will be perfectly and honestly cared for. Every single time! More

Responsible, committed. We bought a new Rav 4 here in July. I recently took it in for service. After noticing a small dent in the side the dealership took care of it for m We bought a new Rav 4 here in July. I recently took it in for service. After noticing a small dent in the side the dealership took care of it for me without question. Service was excellent. More

Consistent excellence I purchased my first vehicle from Wellesley Toyota in 1993 and three more since. Each transaction was pleasant and professional however it is the serv I purchased my first vehicle from Wellesley Toyota in 1993 and three more since. Each transaction was pleasant and professional however it is the service department that has made me a fan of this organization. From the very first oil change they have been professional, courteous and have bent over backwards to assure my satisfaction. I give Justin and his team my highest rating. More

Horrible experience I went in for service and it took more than twice as long as they estimated -- 7 hours instead of the 3 they promised -- and no one even bothered to c I went in for service and it took more than twice as long as they estimated -- 7 hours instead of the 3 they promised -- and no one even bothered to call me to tell me there was a delay. No apology. No compensation. Their excuse was overbooking. And I missed an important meeting because of their total lack of accountability and consideration. Don't waste your money with this dealership! More