Wellesley Volkswagen

Service excellent, but was not thrilled with cost of “surprises”. That’s the way it goes, I suppose. “surprises”. That’s the way it goes, I suppose. More

Sam at Wellesley Volkswagen was easily the best person i’ve ever dealt with at a dealership. I brought my car to get serviced and she took her time to work with me to see if we could figure out the issue. i’ve ever dealt with at a dealership. I brought my car to get serviced and she took her time to work with me to see if we could figure out the issue. It was clear she was truly focused on helping me find the problem and not just taking my money. Will definitely be bringing my car here to get serviced from now on. More

I had a great experience with the service department. Samantha was very informative. She even came outside to my car to make sure that the remote starter was working correctly. The customer service was e Samantha was very informative. She even came outside to my car to make sure that the remote starter was working correctly. The customer service was excellent!! More

I enjoyed the experience of leasing my second car at this dealership. Jens was as always efficient, friendly, and professional. He literally ran extra mile to find a car with all specific features I was lo dealership. Jens was as always efficient, friendly, and professional. He literally ran extra mile to find a car with all specific features I was looking for. My new TOAS, 2022 is the best winter gift that was possible with Wellesley Volkswagen! Thank you! More

I just bought an id4 from this dealership and it was a fantastic experience from start to finish. I worked with Jens Albrecht and he and the rest of the team there could not have been better facilitators fantastic experience from start to finish. I worked with Jens Albrecht and he and the rest of the team there could not have been better facilitators and communicators, which for a process like buying a new car (especially an EV) makes a huge difference. Professional, courteous, and accessible throughout. Highest recommendation I can give. More

Jens Albrecht and Wellesley VW helped to make the purchase of our new ID-4 easy and seamless. Jens went out of his way to keep us informed about the delivery date and the details of our purchase. G purchase of our new ID-4 easy and seamless. Jens went out of his way to keep us informed about the delivery date and the details of our purchase. Given our turbulent times related to computer chip availability and delayed shipping times Jens forward thinking and honest assessment of delivery times was a welcome resource. We are very happy with our buying experience and partnership with Jens and Wellesley VW. We look forward to working with them again. More

I have been lease vw car for more than 15 years. And this February, it is time to lease new car. I was plan to go car dealer where I used to go, But my friend tell me I should go try Wellesley VW. I this February, it is time to lease new car. I was plan to go car dealer where I used to go, But my friend tell me I should go try Wellesley VW. I think maybe just go get some info first. So my friend made an appointment for me on February 3th with Mr Kevin J Mullin. I am very lucky to meet such an excellent sales consultant-- Kevin, He is very professional and patiently explained for me all the questions about new car ,I never got service like that past 15 years! So I be there start 12:30pm - Until 6pm. I really don't believe , He completed the all formalities. I drove the new car (2022 VW TAOS) go home.... I'm so glad I chose Wellesley VW. They are very professional team ,Glad meet Kevin ! He is very kind person, have very good personality Wellesley VW give me a very good experience . Thank you very much ! More

I have been a client of this dealership for over 15 years. The service department is consistently outstanding. On this occasion, I had the opportunity to work with a brilliant representative, Sam. To d years. The service department is consistently outstanding. On this occasion, I had the opportunity to work with a brilliant representative, Sam. To date, she may be my very favorite service agent there. She knew everything about my vehicle, explained what was happening in detail and yet clear, understandable language. She rolled up her sleeves and oversaw everything personally. This was my first time working with her and though I don’t look forward to bringing my car for service, knowing she’s there and she’s the one who will have my back for future maintenance, brings incredible peace of mind. A great experience again with VW Wellesley. More

Very polite and helpful with the situation I was dealing with the car and fast with the car and fast More

I have only been a brand new client to this dealership, but honestly one of the best experience I've had in awhile out of a dealership. Drew Ricci is an amazing service agent to help me with my car issues. but honestly one of the best experience I've had in awhile out of a dealership. Drew Ricci is an amazing service agent to help me with my car issues. Great communication, gave excellent advice and recommendation for the future, really knew the car in and out, and really personable with excellent customer service. As one of the client mentioned from the comments here, seems like all service members gives you an amazing peace of mind. Definitely a recommended service agent and I would definitely recommend this place again for any maintenance for my vehicle. Amazing VW Wellesley experience. More